Senior Account Manager – Bilingual (Mandarin/English)

Spreetail; United States; Remote; USD 120,000 - 170,000; Full time

Job summary

A fulfillment service provider is seeking an Account Manager responsible for managing client relationships and strategizing for long-term success. The ideal candidate will have at least 5-6 years of experience in project or account management, fluency in Mandarin, and a strong ability to communicate effectively with diverse leadership levels. The role offers a salary ranging from $120,000 to $170,000 and benefits including medical coverage and a flexible work culture.

Benefits

Generous vacation policy

Paid time-off for weddings

Support for parents

Qualifications

• Must be fluent in Mandarin and English.
• At least 5-6 years managing 3PL clients.
• Proven ability to positively contribute in a fast-paced environment.

Responsibilities

• Understand brand GMV opportunity for contract models.
• Build and manage brand long-term strategy.
• Manage day-to-day account level health.

Skills

Fluent in Mandarin

Project Management

Client Communication

Problem Solving

Education

Bachelor’s degree in Business, Finance, Project Management, or Client Services

Job description

Overview

The Account Manager is central to empowering brands that partner with Spreetail for fulfillment services, driving their success and exceeding expectations. We are intensely dedicated to the specifics that ensure a brand’s triumph, as they rely on Spreetail to manage and fulfill their customer orders across numerous marketplace platforms. The successful candidate will possess a keen understanding of the market landscape for these services, be adept at structuring highly competitive agreements, and serve as a strategic advisor to help brands define and reach their long-term aspirations.

What you will do

• Understand and actualize the size of brand GMV opportunity to effectively help build a contract model for fulfillment services. Use market insights to estimate realistic opportunities with brands.
• Build and manage brand long-term strategy into actionable steps. Motivate team members, peers, and brand leadership to develop a long-term strategy and drive that strategy with every interaction.
• Manage day-to-day account level health including but not limited to on-time delivery rate, receipt accuracy, inventory management, customer issues, forecasting, and sales performance.
• Establish and build strong working relationships with business leaders at all levels. Manage day-to-day brand communication and ongoing relationships as it relates to current, new, and upcoming projects. Manage brand input and feedback for all projects with detailed directions and timelines. Consistently going over and beyond to deliver on best-in-class Brand experience.
• Formulate and present brand reporting for overall account health. Provide actionable insights and takeaways that will close any performance gaps noted. Lead brand calls; facilitating agenda items, tracking questions, and managing call takeaways to completion. Complete Weekly Business Review; researching any account level issues or misses to plan. Identify action plans and manage to successful completion.

What experiences will help you in this role

• Bachelor’s degree in Business, Finance, Project Management, or Client Services.
• Must be fluent in Mandarin and English with the ability to effectively communicate and translate with Mandarin-speaking Brands.
• Experience in project management or account management. At least 5-6 years managing 3PL clients with net sales exceeding $20 million annually.
• Proven ability to consistently and positively contribute in a fast-paced environment. Ability to effectively communicate with client leaders of all levels (C-level down to entry-level support roles).
• Ability to work independently and manage personal and team member time, keeping deliverables and deadlines top of mind. Creative thinking and problem-solving aptitude along with strong writing, phone, and presentation skills.

Our compensation ranges from $120,000 to $170,000 per year. The base pay for this position varies by geographic market location and experience. Spreetail is a total compensation company. Depending on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit our careers site. This position will remain posted until filled. Applicants should apply via our external career site.

In an effort to Make Spreetail Better, we hire people aligned with our values and passionate about pursuing ecommerce excellence. We believe the right person can learn what is needed to succeed in their role, so we encourage job applicants to apply even if you don’t meet all the qualifications listed. We welcome diverse backgrounds and perspectives and do not require college degrees or a linear career path. If this role highlights your experience and gets you excited – please apply!

What you can expect from us

• We provide the flexibility to take care of yourself. Spreetail operates a work culture that promotes results and encourages taking time off when needed. In addition to a generous vacation policy, we offer paid time-off for weddings and support for parents of growing families.
• We celebrate accomplishments. Each year at Spreetail is a milestone with opportunities to receive gifts, swag store credit, or donations to a nonprofit of your choice. We also recognize people pursuing impacts with Spreetail Spotlight Awards.
• We care about your health and wellness. We offer affordable medical, dental, and vision plans with coast-to-coast coverage, free telehealth, and on-demand mental health resources.
• We create the opportunity to revolutionize your community. We encourage Spreetailers to give back and offer paid time off to do it.

Spreetail is committed to a diverse and inclusive workplace. Spreetail is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please email [e-mail].

To qualify for Work Your Way, eligible applicants must reside in one of the following states: Alabama, Alaska, Arizona, Arkansas, Colorado, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Mississippi, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, North Dakota, Ohio, Pennsylvania, Rhode Island, South Dakota, Tennessee, Texas, Utah, Vermont, Washington, West Virginia, or Wyoming. Spreetail will never ask candidates for money during the recruitment process. Please reach out directly if you have any concerns. Emails from spreetailjbs.com are not legitimate. #LI-Remote