Senior Account Manager - Bilingual (Mandarin/English)

Spreetail; Illinois; Remote; USD 120,000 - 170,000; Full time

Job summary

A leading ecommerce company is seeking an Account Manager in Illinois to empower brands and manage their fulfillment services. The role requires strong communication skills in Mandarin and experience in account management. The successful candidate will drive brand success through strategic advisory and detailed reporting. This position offers a flexible work environment and competitive salary ranging from $120,000 to $170,000 annually.

Benefits

Generous vacation policy

Paid parental leave

Affordable medical, dental, and vision plans

Paid time off for community service

Qualifications

• Understanding of market landscape for fulfillment services.
• Ability to manage day-to-day account health including delivery and inventory.
• Experience in managing 3PL clients with net sales over $20 million annually.

Responsibilities

• Drive success for brands partnering with Spreetail.
• Build and manage long-term brand strategy.
• Formulate and present brand reporting for overall account health.

Skills

Fluent in Mandarin

Communication skills

Project management

Problem-solving

Education

Bachelor’s degree in Business, Finance, Project Management, or Client Services

Job description

Overview

Spreetail propels brands to increase their ecommerce market share across the globe while improving operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history: spreetail.com.

Work Your Way

At Spreetail, we believe in empowering our employees to work in the way that suits them best through our Work Your Way approach. Each team member has the flexibility to choose where they work most effectively each week—whether that's from home, a coffee shop, or the office. While flexibility is key, we also value the power of in-person connection. That’s why we bring our corporate team together in Lincoln each quarter for a week of intentional collaboration, team building, community engagement, and our All-Hands meeting. It’s the best of both worlds: the freedom to work your way, with meaningful opportunities to connect and grow together. Please scroll to the bottom of the job posting to confirm that your state qualifies for the Work Your Way program.

Account Manager — Role and Focus

The Account Manager is central to empowering brands that partner with Spreetail for fulfillment services, driving their success and exceeding expectations. We are dedicated to the specifics that ensure a brands triumph, as they rely on Spreetail to manage and fulfill their customer orders across multiple marketplace platforms. The successful candidate will understand the market landscape for these services, be adept at structuring competitive agreements, and serve as a strategic advisor to help brands define and reach their long-term aspirations.

Responsibilities

• Understand and actualize the size of brand GMV opportunity to effectively help build a contract model for fulfillment services. Use market insights to estimate realistic opportunities with brands.
• Build and manage brand long-term strategy into actionable steps. Motivate team members, peers, and brand leadership to develop a long-term strategy and drive that strategy with every interaction.
• Manage day-to-day account health including on-time delivery rate, receipt accuracy, inventory management, customer issues, forecasting, and sales performance.
• Establish and build strong working relationships with business leaders at all levels. Manage day-to-day brand communication and ongoing relationships related to current, new, and upcoming projects. Manage brand input and feedback for all projects with detailed directions and timelines. Consistently deliver best-in-class Brand experience.
• Formulate and present brand reporting for overall account health. Provide actionable insights and takeaways that close performance gaps. Lead brand calls, facilitate agenda items, track questions, and manage takeaways to completion. Complete Weekly Business Review; research account issues or misses and plan action items to completion.

Qualifications

• Bachelor’s degree in Business, Finance, Project Management, or Client Services.
• Must be fluent in Mandarin and English with the ability to communicate and translate with Mandarin-speaking brands.
• Experience in project management or account management. At least 5–6 years managing 3PL clients with net sales exceeding $20 million annually.
• Proven ability to contribute positively in a fast-paced environment. Ability to communicate with client leaders at all levels (C-level to entry-level support).
• Ability to work independently and manage time, deliverables, and deadlines. Creative thinking and problem-solving ability with strong writing, phone, and presentation skills.

Compensation

Salary range: $120,000 – $170,000 per year. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on factors including geographic market location and may vary based on job-related knowledge, skills, and experience. Spreetail is a total compensation company. Depending on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total package, in addition to medical, financial, and other benefits.

For more information, please visit the company homepage. This position will remain posted until filled. Applicants should apply via our external career site.

What You Can Expect from Us

• We provide the flexibility to take care of yourself. Spreetail operates a results-focused culture and encourages taking time off when needed. In addition to a generous vacation policy, paid time off for weddings, paid parental leave, and support for growing families are offered.
• We celebrate accomplishments. Each year is a milestone with opportunities to receive special gifts, swag store credit, or donations to a nonprofit of your choice, and Spreetail Spotlight Awards recognizing impact.
• We care about your Health & Wellness. We offer affordable medical, dental, and vision plans with coast-to-coast coverage, free telehealth, and on-demand mental health resources.
• We create the opportunity to revolutionize your community. We encourage Spreetailers to give back and offer paid time off to do so.

Spreetail is committed to a diverse and inclusive workplace. Spreetail is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please email [e-mail].

To qualify for Work Your Way, eligible applicants must reside in one of the following states: Alabama, Alaska, Arizona, Arkansas, Colorado, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Mississippi, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, North Dakota, Ohio, Pennsylvania, Rhode Island, South Dakota, Tennessee, Texas, Utah, Vermont, Washington, West Virginia, or Wyoming.

Please be aware of scammers. Spreetail will only contact you through reputable channels and the Spreetail domain. If you have concerns, email [e-mail]. Emails from spoofed domains are fraudulent.

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