Senior Account Manager

Top Hat Engineering; Tampa (FL); Remote; USD 90,000 - 120,000; Full time

Job summary

A leading engineering firm is seeking a highly motivated Senior Sales Representative in Tampa, FL. The ideal candidate will drive revenue by identifying and closing new business, particularly in advanced automation solutions. Keen understanding of supply chain operations and proven account management skills are essential. Competitive compensation and opportunities for professional growth are offered within a collaborative team environment.

Benefits

Competitive base salary

Uncapped variable pay

Benefits tailored to senior professionals

Opportunities for advancement

Qualifications

• 10+ years in account management, customer success, or sales roles.
• Proven track record of retaining and growing high-value accounts.
• Deep understanding of advanced automation and supply chain.

Responsibilities

• Identify, engage, and expand market share for sustainable growth.
• Serve as primary advisor for new and existing clients.
• Identify upsell/cross-sell opportunities and negotiate renewals.

Skills

Advanced Automation

Account Management

Customer Success

Problem-Solving

Education

Bachelor's degree in Engineering or Business Management

Tools

CRM tools

Microsoft Suite

Slack

Teams

Job description

We collaborate and innovate…

At Top Hat Engineering, we’re revolutionizing supply chain management with cutting-edge Software & Mechanical solutions that empower businesses to optimize operations, reduce costs, and scale efficiently. Our platform is trusted by industry leaders, and we’re on a mission to transform how supply chains operate globally. Join our dynamic team and be part of the innovation driving the future of logistics and procurement.

If you are interested in leveraging your talents to drive innovation, customer satisfaction, market growth, personal development and industry change in a dynamic teamwork environment---please explore the opportunities within our world class supply chain team!

Position Summary:

We're seeking a highly motivated and results-driven Senior Sales Representative with a strong background in Advanced Automation within Warehouses to join our team as a dedicated "hunter" for new business. The ideal candidate will be responsible for identifying, prospecting, and closing new logos to expand our market share. This role requires a proven ability to independently manage the full sales cycle, from initial outreach to contract negotiation, with a strong emphasis on lead generation, and building a robust pipeline of new opportunities using both new and existing contacts. The successful candidate will be a strategic thinker with a tenacious spirit, leveraging their deep industry expertise to build rapport with key stakeholders and demonstrate the value of our solutions to secure new client partnerships.

Primary Duties and Responsibilities:

• Drive Revenue: Identify, engage, and focus on expanding market share and unlocking new opportunities for sustainable growth.

• Own Key Relationships: Serve as the primary advisor for new and existing clients, understanding their evolving supply chain needs (e.g., established processes, automation goals, labor demands, inventory optimization, etc.) and aligning our SaaS solutions to their goals.

• Drive Expansion:
  Identify upsell/cross-sell opportunities, negotiate renewals, and collaborate with internal stakeholders to close expansion deals.

• Champion Success: Partner with various
  support teams to ensure seamless onboarding, adoption, and ROI realization.

• Strategic Planning: Lead quarterly business reviews (QBRs) to showcase value, address pain points, and co-build roadmaps for future collaboration.

• Voice of the Customer: Advocate for client needs internally, sharing feedback with Product and Marketing to shape platform enhancements.

• Exceed Metrics: Deliver against targets for net revenue retention (NRR), customer satisfaction (CSAT/NPS), and expansion revenue.
  

Qualifications:

• Bachelor's degree in Engineering (Mechanical or CS), Business Management, or related field.
  

• 10+ years in account management, customer success, or sales roles, preferably in SaaS, supply chain, or enterprise software.

• Proven Closer: Track record of retaining and growing high-value accounts (six, seven, or eight-figure ARR) in complex sales cycles.

• Supply Chain Savvy: Deep understanding of material handling systems, advanced automation, software, labor applications, inventory management challenges and how technology solves them.

• Trusted Advisor: Ability to engage C-suite, IT, and operations leaders with executive presence and strategic insights.

• Problem-Solver: Passion for diagnosing client pain points, building ROI-driven business cases, and delivering tailored solutions.

• Tech Proficiency: Skilled in CRM tools, Microsoft Suite, and collaboration platforms (Slack, Teams).

Why Join Us?

• Impact: Shape the success of industry-leading companies while advancing your career at the forefront of supply chain tech.

• Growth: Opportunities to advance into leadership roles or specialize in enterprise/strategic accounts.

• Rewards: Competitive base salary + uncapped variable pay, and benefits tailored to senior professionals.

• Culture: Join a team that values empathy, curiosity, and a relentless focus on customer outcomes.

Locations: ANYWHERE IN WITHIN THE U.S.