Senior Account Manager

Lockton Companies; Seattle (WA); Hybrid; USD 78,000 - 105,000; Full time

Job summary

Join a leading independent insurance brokerage that empowers its associates and values inclusivity. This dynamic role involves overseeing client services, analyzing industry trends, and providing strategic guidance to clients. You will develop financial models, enhance processes, and mentor junior staff while working in a supportive environment that fosters personal and professional growth. With a commitment to excellence, you will play a crucial role in delivering exceptional service and ensuring client satisfaction. If you are passionate about the insurance industry and eager to make an impact, this opportunity is perfect for you.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 3+ years of client services experience in insurance industry.

Responsibilities

• Oversee servicing of a designated book of business.
• Develop financial models and provide consultative advice to clients.
• Mentor and train junior-level staff.

Skills

Client services experience

Brokerage/commercial insurance knowledge

Microsoft Office Suite

Attention to detail

Organizational skills

Verbal and written communication

Education

Bachelor’s Degree in Business Administration

Tools

Microsoft Office Suite

Job description

Seattle, Washington, United States of America

About Lockton

Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 10,000+ Associates doing business in over 100 countries are empowered to do what’s right every day.

At Lockton, we believe in the power of all people. You belong at Lockton.

Business unit

West Series

Salary: $78,750-$105,000

Schedule

Full-time

Job type

Standard

Workplace

Hybrid

Your Responsibilities

1. Oversees the servicing of a designated book of business as relating to marketing, claims, and administration.
2. Researches an issues’ root cause, implements, and resolves policy-related issues.
3. Recommends potential enhancements or improvements to processes, products, and/or policies.
4. Uses discretion and independent judgment when analyzing industry trends and providing related Client guidance.
5. Develops financial models and reports for Client and more senior staff, provides interpretation and implication of analysis, as well as recommendations.
6. Provides expertise in strategic planning and consultative advice to clients, including the production, analysis, and recommendations for changes to coverage plans.
7. Engages in Client strategy meetings to manage insured expectations for upcoming term.
8. Develops and presents coverage plan and renewal terms to Client.
9. Assesses and interprets exposure information from the Client.
10. Analyzes quotes from carriers to determine appropriate recommendations.
11. Interprets and evaluates policy terms to ensure adequate coverage for Client’s identified exposures.
12. Participates in negotiations with carriers for new and renewal quotes.
13. Collaborates with senior staff in selecting new markets for submission and requesting quotes.
14. Reviews new business opportunity information and provides related recommendations to Unit Manager/Account Executive.
15. Establishes and maintains relationships and interfaces with Clients, carriers, and other vendors.
16. Researches and understands industry trends and government regulations.
17. Mentors and trains junior-level staff.
18. Performs other work-related duties as assigned.

Qualifications

1. Bachelor’s Degree in Business Administration or related field and/or years of experience equivalent.
2. Typically, three or more years of Client services experience is required.
3. Demonstrates strong working knowledge and experience within brokerage/commercial insurance industry.
4. Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint).
5. Strong attention to detail required.
6. Understands industry trends and governmental regulations.
7. Ability to attend industry training sessions.
8. Readiness to expand knowledge and effectiveness in the insurance industry by successful completion of extended insurance education beyond continuing education requirements as needed.
9. Organizational and time management skills to prioritize heavy workloads to meet time-sensitive deadlines.
10. Ability to comply with all company policies and procedures, proactively protecting the confidentiality of client and company information.
11. Must have strong verbal, written, and interpersonal skills to interact with clients, project team members, and associates at all levels of responsibility, representing Lockton in the highest professional manner.
12. Ability to work outside of regular business hours.
13. Ability to travel by automobile and aircraft and be away from home more than one day and night.
14. Legally able to work in the United States.

Equal Opportunity Statement

Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.

How We Will Support You

At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.