Senior Account Manager

LSG Sky Chefs; San Francisco (CA); On-site; USD 125,000 - 160,000; Full time

Job summary

Join LSG Sky Chefs as a Senior Account Manager, where you will be pivotal in strengthening client relationships and overseeing catering operations. The role involves collaborating with cross-functional teams to meet high service standards and drive business growth in the Bay Area. You will lead customer meetings, manage contracts, and ensure compliance with safety regulations, contributing to the company’s reputation for excellence in the airline catering industry.

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

• 7-10 years of experience as a strategic commercial account manager.
• Experience in contract management.
• Ability to navigate a dynamic, high-pressure environment.

Responsibilities

• Develop and maintain relationships with assigned accounts.
• Organize local customer meetings and resolve disputes.
• Track and analyze key performance metrics.

Skills

Presentation

Communication

Interpersonal Skills

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Job description

Join to apply for the Senior Account Manager role at LSG Sky Chefs

Join to apply for the Senior Account Manager role at LSG Sky Chefs

This range is provided by LSG Sky Chefs. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$125,000.00/yr - $160,000.00/yr

Additional compensation types

Annual Bonus

Direct message the job poster from LSG Sky Chefs

Talent Acquisition Manager | Corporate Recruiter | Passionate Candidate Experience Champion | Culture Driver | Business Partner

About us

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Position Overview

The Senior Account Manager is a key leader, driving exceptional service and lasting client relationships. This role ensures seamless, high-quality catering delivery while anticipating client needs, resolving challenges, and identifying growth opportunities. Overseeing a key account, the Senior Account Manager upholds service excellence and collaborates with Account Managers and cross-functional teams to deliver tailored solutions, enhance operations, and fuel business growth. This position is specific to the Bay Area.

Main Accountabilities

• Develop and maintain strong relationships with assigned account, serving as the primary liaison between the CSC (Customer Service Center ) and airline(s)
• Organize, lead and document local customer meetings, ensuring alignment on expectations and performance.
• Resolve customer disputes in collaboration with the Central Account Team.
• Lead and organize menu presentations, Chef Tables, and Virtual Quality Checks in collaboration with the Executive Chef
• Manage airline contracts locally, ensuring compliance with all terms and conditions.
• Ensure adherence to customer specifications, distributing updates to relevant departments.
• Lead alignment with the customer on budget deviations in collaboration with Finance team.
• Monitor and ensure compliance with customer safety requirements and regulatory policies (FDA, USDA, TSA, etc.) in coordination with the Quality Manager
• Coordinate and participate in CSC customer evaluations and audits, distributing feedback and coordinating responses.
• Track, analyze, and improve key performance metrics, including sales, profitability, customer satisfaction, and operational performance as defined in the customer SLAs.
• Maintain and oversee databases for flight attendant comments and delay tracking.
• Drive continuous improvement initiatives to enhance customer performance, service levels and track related costs savings for customers.
• Develop and present tailored catering solutions to enhance customer satisfaction and retention.
• Prepare reports and presentations to communicate customer insights and performance data.
• Maintain proficiency in customer IT systems for accurate data management and reporting
• Oversee charter catering operations and performance.
• Ensure that account management team is organized, staffed and directed effectively and efficiently
• Guide, motivate and develop subordinate employees as dictated by Human Resources Policy
• Implement and maintain the company’s values and management principles
• Plan, implement and manage the budget for the work group. Initiate and steer corrective actions as required
• Participate and support company sponsored initiatives such as Global Quality Standards (GQS), HACCP, Lean Manufacturing and employee safety initiatives
• Participate and support customer projects as necessary

Knowledge, Skills and Experience

• Bachelor’s degree or equivalent experience required
• 7-10 years of experience as a strategic commerical account manager and client relationship builder
• Experience navigating the complexities inherent in a dynamic, high-pressure, operational / production work environment
• Strong presentation, communication, training and interpersonal skills
• Demonstratable record of understanding and meeting customer expectations
• Understanding of drivers of product and labor costs
• Understanding of financial concepts
• Experience in contract management
• Strong knowledge of Microsoft Office and Windows based computer applications

LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Food and Beverage Manufacturing

Referrals increase your chances of interviewing at LSG Sky Chefs by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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