Senior Account Manager

A Place for Mom, Inc.; Oregon; Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k) match

Dental Insurance

Health Insurance

Vision Insurance

Paid Time Off

Job summary

A Place for Mom, Inc. in Oregon is seeking a Senior Account Manager to own a portfolio of senior living community partners.

This role blends strategic relationship management, consultative selling, and performance coaching to drive measurable results aligned with OKRs such as revenue retention, move-in acceleration, and partner engagement. You will deliver regular business reviews, collaborate with Sales, Customer Success, Marketing, Analytics, and Finance, and present data-driven

Qualifications

• 5+ years of enterprise account management, B2B sales, or customer success with ownership of executive relationships.
• Experience in senior living, healthcare, hospitality, or SaaS preferred.
• Ability to drive outcomes through strategic relationship management and accountability.
• Strong understanding of OKRs, KPIs, and aligning partner performance to business goals.
• Proven success influencing customer behavior through data, insights, and education.
• Excellent communication and presentation skills with executive stakeholders.

Responsibilities

• Own partner success across a designated book of business, managing performance against defined OKRs.
• Build strong relationships with senior living operators and stakeholders to ensure retention, growth, and long-term satisfaction.
• Deliver regular business reviews and performance analyses to inform decisions and influence partner behavior.
• Drive move-in growth by identifying gaps, educating partners on best practices, and promoting program adoption.
• Collaborate with Sales, Customer Success, Marketing, Analytics, and Finance to align strategies and remove barriers to performance.
• Present data-driven insights and customized recommendations through storytelling and visualizations.
• Ensure account health by maintaining up-to-date records in CRM and internal reporting tools.
• Manage collections and minimize aging in partnership with internal finance and billing teams.
• Travel up to 20% for on-site partner visits, corporate meetings, and industry conferences.

Skills

Account management

B2B sales

Customer success

OKRs & KPIs

Stakeholder management

CRM / Salesforce

Tools

Salesforce

Job description

As a Senior Account Manager at A Place for Mom, you will own the success of a portfolio of senior living community partners. This role is a blend of strategic relationship management, consultative selling, and performance coaching — all grounded in a disciplined focus on driving measurable results. You will be accountable for delivering against a set of quarterly and annual Objectives and Key Results (OKRs) aligned with APFM’s broader business goals. OKRs will include revenue retention and growth, move-in acceleration, customer engagement, and adoption of high-impact programs. You’ll collaborate cross-functionally to execute against these priorities, using data, insights, and operational rigor to deliver value to both APFM and our partners. This high-visibility, customer-facing role is ideal for someone who thrives in a results-driven environment and wants to make a tangible impact.

What you will do:

• Own partner success across a designated book of business, managing performance against defined OKRs
• Build strong relationships with senior living operators and stakeholders to ensure retention, growth, and long-term satisfaction
• Deliver regular business reviews and performance analyses to inform decisions and influence partner behavior
• Drive move-in growth by identifying and addressing performance gaps, educating partners on best practices, and promoting program adoption
• Collaborate with internal teams (Sales, Customer Success, Marketing, Analytics, and Finance) to align strategies and remove barriers to performance
• Present data-driven insights and customized recommendations to partners through compelling storytelling and visualizations
• Ensure account health by maintaining up-to-date records in PartnerCentral, Salesforce, and internal reporting tools
• Manage collections and minimize aging in partnership with internal finance and billing teams
• Travel up to 20% for on-site partner visits, corporate meetings, and industry conferences

Qualifications:

• 5+ years of experience in enterprise account management, B2B sales, or customer success, with demonstrated ownership of ongoing relationships with VP- and C-suite stakeholders.
• Experience in senior living, healthcare, hospitality, or SaaS preferred.
• Demonstrated ability to drive business outcomes through strategic relationship management and performance accountability
• Strong understanding of OKRs, KPIs, and how to align partner performance to business goals
• Proven success in influencing customer behavior and driving program adoption through data, insights, and education
• Excellent communication and presentation skills, with experience engaging diverse stakeholders, including executive leadership
• Proficiency in CRM platforms and comfort with interpreting and acting on performance data
• Highly organized and self-motivated with strong project management skills and attention to detail
• Collaborative mindset with the ability to navigate and align cross-functional teams

Compensation:

• Base Salary: $70,000-100,000
• On Target Earnings: $95,000-150,000

Benefits:

• 401(k) plus match
• Dental Insurance
• Health Insurance
• Vision Insurance
• Paid Time Off

About A Place for Mom

A Place for Mom is the leading platform guiding families through every stage of the aging journey. Together, we simplify the senior care search with free, personalized support — connecting caregivers and their loved ones to vetted providers from our network of 15,000+ senior living communities and home care agencies. Since 2000, our teams have helped millions of families find care that fits their needs. Behind every referral and resource is a shared goal: to help families focus on what matters most — their love for each other. We’re proud to be a mission-driven company where every role contributes to improving lives. Caring isn’t just a core value — it’s who we are. Whether you’re supporting families directly or driving innovation behind the scenes, your work at A Place for Mom makes a real difference.

Our Values

• Mission Over Me: We find purpose in helping caregivers and their senior loved ones while approaching our work with empathy.
• Do Hard Things: We are energized by solving challenging problems and see it as an opportunity to grow.
• Drive Outcomes as a Team: We each own the outcome but can only achieve it as a team.
• Win The Right Way: We see organizational integrity as the foundation for how we operate.
• Embrace Change: We innovate and constantly evolve.

E-Verify

A Place for Mom uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.