Senior Account Manager

GENTHERM GmbH; Novi (MI); On-site; USD 90,000 - 130,000; Full time

Job summary

Gentherm Incorporated in Novi, MI is seeking a Senior Account Manager to manage and grow strategic automotive customer relationships, including GM and Tesla. You will drive partnerships, support business growth, and ensure delivery against customer expectations across engineering, sales, and operations teams.

You will influence programs from requirements to execution, align pricing with internal teams, and represent the voice of the customer financially to improve profitability and long-term

Qualifications

• Bachelor’s degree required in engineering or business field.
• Minimum of 5 years of relevant experience working with Automotive OEMs and Tier 1 suppliers.
• Proficient in Microsoft Excel and PowerPoint.

Responsibilities

• Lead cross-functional efforts to deliver new business opportunities with new and existing customers aligned with customer/product strategies.
• Lead customer interactions as main point of contact.
• Increase sales, profits and market share through strategic pricing and performance alignment.
• Manage all commercial aspects of new identified business and participate in price negotiations.

Skills

Microsoft Excel

PowerPoint

Education

Bachelor’s degree in engineering or a business related-field

Tools

Microsoft Excel

PowerPoint

Job description

Senior Account Manager

Impact and Opportunity

This is an exciting opportunity to play a key role in managing and growing strategic customer relationships with leading automotive manufacturers, including General Motors and Tesla.

As an Account Manager, you will serve as a critical link between our organization and our customers, driving strong partnerships, supporting business growth, and ensuring we consistently deliver on customer expectations. You’ll have the opportunity to influence high-profile programs from customer requirements through execution, collaborate cross-functionally with engineering, sales, operations, and leadership, and build relationships with key customer stakeholders.

This role offers meaningful visibility into the evolving automotive industry while providing the opportunity to directly contribute to customer satisfaction, revenue growth, and long-term business partnerships.

Essential Functions and Responsibilities

• Lead cross-functional efforts to deliver new business opportunities with new and existing customers aligned with customer/product strategies.
• Lead customer interactions as main point of contact.
• Increase sales, profits and market share (as per Department KPI) in accordance with the company’s thermal systems strategic direction through diverse sources, such as IHS data, press releases, trade shows or customer announcements (new models, face lifts, model replacements).
• Manage all commercial aspects of new identified business (Business Case Development) in a timely, efficient and cost-effective manner.
• Obtain customer RFQ’s for new business.
• Provide customer price targets to internal teams.
• Participate in the Quote Kick-off meeting and provide all the financial details to the team as required.
• Approve final price, price breakdowns and customer response letter. Lead and manage all customer price negotiations.
• Achieve profitable business growth through successful program awards and strategic business acquisitions.
• Represent the "Voice of the Customer" from a financial perspective to the internal teams (price negotiations, LTA, ECR price changes, price discrepancy) for the life of the project.
• Develop and maintain frequent and effective communication with assigned customer base in order to review/resolve any price discrepancies/other financial issues as well as to ensure the development of future business opportunities.
• Participate and provide input in internal cost reduction activities.
• Input and update volume forecast and piece price for awarded and targeted programs into the Gentherm budgeting/forecasting tool.
• Represent Gentherm as the main customer interface fostering and further developing a strong relationship.
• Interface with internal global team to align on pricing strategies and customer KPI’s.
• Support the execution of product line strategies and overall business profitability.

Minimum Qualifications

Bachelor’s degree in engineering or a business related-field

Minimum of 5 years of relevant experience working with Automotive OEM’s and Tier 1 Suppliers

Proficient in Microsoft Excel and PowerPoint

Preferred Qualifications

• Experience working with GM Accounts.

Nice to Know

Travel: Up to 30% local

Gentherm is an Equal Opportunity Employer. We are committed to building an inclusive culture through Our Network of Engagement (ONE) where we value our differences and work together to positively impact the lives of our employees, customers, and communities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, sexual orientation, gender identity, disability, or protected veteran status.

Company: Gentherm Incorporated

Country/Region: US