Senior Account Manager

Wiser; New York (NY); On-site; USD 95,000 - 115,000; Full time

Benefits offered by this job

Salary 95k-115k

US market ownership

High-performance culture

Team events & socials

Apple tech setup

Wellbeing & health benefits

Therapy budget

Remote work option (Anywhere policy)

Private healthcare

Job summary

Wiser, an award-winning Employer Branding agency, is launching its US chapter from New York. As Founding Senior Account Manager, you will lead our largest client relationships end-to-end, partnering with strategy, design, film and content teams to deliver outstanding employer brand work.

You'll shape how Wiser is perceived in the US, drive growth, mentor a Project Manager, and set the rhythm with regular reviews and workshops. A rare chance to own a market from day one.

Qualifications

• 5+ years of experience in a client-facing account management role in an agency setting.
• Strong understanding of social-first delivery across strategy, creative, media and management.
• Proven track record of retaining, developing and growing client accounts.
• Excellent communication and relationship-building skills.

Responsibilities

• Lead our biggest client relationships end-to-end with a Project Manager for delivery.
• Develop and deliver effective account plans with insight, reporting and regular updates.
• Lead pitches, proposals and scoping for additional work and growth.
• Ensure projects are delivered on time, within scope and profitability.
• Contribute to building Wiser's profile in the US through talks, webinars, blogs and events.

Skills

Client-facing

Account management

Relationship building

Communication

Strategic growth

Job description

Wiser is an award-winning Employer Branding agency on a mission to change the way people think about work.

We build employer brands that people want to be part of. We're a home for people who dream big and expect more; an environment where creative and talent attraction campaigns meet to transform employer brands. Our creatives innovate across design, web, film and marketing to capture what makes companies great and our recruitment teams introduce the right people to set those companies apart.

We believe people do their best work when they're in an environment that enables it. That's what we've built at Wiser: a culture where everyone can be real and back themselves, surrounded by high performers who love to take ownership of everything in their zone, regardless of background. Inclusion is at the heart of what we do for our clients and how we're building the world of Wiser.

We've been doing this in London for over 10 years. Now we're bringing it to New York…

What's this role all about?

This is a rare opportunity to join an agency at the very start of its US chapter. As our Founding Senior Account Manager on the ground in New York, you won't just be leading accounts. You'll be helping shape what Wiser looks and feels like in a new market.

You'll lead our biggest client relationships end-to-end, working with brilliant creative minds across strategy, design, film and content to deliver exceptional employer brand work. You'll be the senior face of Wiser for your clients, with a Project Manager alongside you for day-to-day delivery. You'll set the rhythm: monthly meetings, quarterly steers, biannual creative workshops and you'll always have a clear eye on where each account can scale.

You'll also play an active role in building Wiser's profile in the US market: contributing to new business pitches, developing thought leadership, and helping us become a name people know and trust across the industry in the US, as well as back home.

What you'll be doing

• Account Leadership: Working with creative and strategy teams to develop the right approach for each client and ensuring every decision is guided by it. Setting teams up to produce Wiser's best work across all areas of delivery, and inspiring those around you to raise the bar.
• Account Development: Owning senior client relationships and clearly communicating the value of Wiser's work. Creating, communicating and delivering effective account plans with the right mix of insight, reporting and regular communication to facilitate growth. Leading pitches, proposals and scoping for additional work. Educating clients on industry trends and Wiser's evolving capabilities.
• Project Management: Driving client projects and communicating proactively with stakeholders across multiple levels. Organising key calls, meetings and Quarterly Reviews. Spotting and resolving delivery issues before they become problems, and working to ensure the process feels positive for both clients and teams.
• Commercial Management: Ensuring accurate delivery of scope (deliverables and time), maintaining quality and meeting deadlines. Identifying and resolving scope or resourcing issues early. Reporting on commercial performance back to Senior team members and demonstrating how you’ll continue to grow from month to month.
• New Business & Growth: Contributing to pitches and proposals with strategic direction. Helping build Wiser's profile in the US through talks, presentations, webinars, blogs and industry events. This is a growth role and you'll have a genuine stake in what we build here.

Who we’re looking for

• You have 5+ years of experience in a client-facing Account Management role in an agency setting
• You're ready to own the quality of output on an account and have a solid understanding of social-first delivery across strategy, creative, media and management
• You understand the principles of mega project and client management, and have experience developing these capabilities in others
• You've got experience running accounts commercially: scoping, resourcing, reporting
• You have a proven track record of retaining, developing and growing client accounts
• You're a natural relationship builder who's passionate about client experience
• You're a brilliant communicator, spoken, written, and in the room
• Experience with global brands is a big plus; employer branding experience is a bonus but not essential
• You're excited by the idea of being part of something new and you bring the energy to match

What you'll be like

• You're a doer and a leader. You rally the team, set clear expectations and aren't afraid to get your hands dirty. Even when you don't have all the answers, you know how to connect and direct people to find them.
• You're creatively passionate. You believe in the power of strong creative and you fight for great ideas. You create space for new ones to flourish, all in service of changing the way people think about work.
• You love the detail, but also have a vision. You're as invested in a deck looking beautiful as you are in thinking months ahead. You stay positive and keep morale high while foreseeing and mitigating problems.
• You're comfortable on the front line. Relationship building, internally and externally, is the core of this role. You're confident dealing with all types of people and thrive on the trust that comes from building great client partnerships.
• You're commercially savvy. You agree clear scopes of work, keep projects profitable, and always have an eye on the next opportunity. Clients love your clarity.

What’s in it for you

• $95,000 - $115,000 basic salary + % commission on account growth
• A front-row seat in building Wiser's US business, with real ownership and real impact
• A high-performance culture that moves fast and supports your growth
• Regular team events and socials; we work hard and we celebrate well
• Full Apple tech setup and any additional tools you need
• Support from our Happiness team, with wellbeing at the top of the agenda
• Access to therapy budget and health benefits
• An office environment and team dynamic that brings the best out of people
• 15 days annual leave (+8 Public holidays) + your birthday off
• Private Health Insurance contribution
• Modern Office in Meatpacking District
• Work from Anywhere policy so you can work from wherever in the world 20 days across the year (Including from our offices in London & Dubai)
• Summer Fridays (Finish at 4pm)

At Wiser, we’re committed to fostering a culture where everyone feels empowered to be themselves and inspired to excel. We know that true creativity and innovation thrive when diversity is celebrated and everyone is given equal access to opportunities. That’s why we welcome applicants from all backgrounds, regardless of race, ethnicity, gender identity, sexual orientation, age, religion, ability, or socioeconomic status.
We believe that everyone should feel comfortable and be able to back themselves in an inclusive environment where individuality is celebrated. We’re building a team as diverse as the brands we work with, and our aim is to change the way people think about work.
If you’re passionate about making meaningful moves in an environment that’s as inclusive as it is high-performing, we can’t wait to see what you’ll bring to Wiser. Feel free to reach out to our Talent Team if you need any adjustments to make our hiring process more accessible.