Senior Account Manager

Wilson Creative Group; Naples, Northern (FL, KY); Hybrid; USD 80,000 - 120,000; Full time

Job summary

Wilson Creative Group is seeking a Senior Account Manager to lead client relationships and guide projects from strategy through execution. You will spearhead communication, set expectations, and coordinate internal teams to deliver on brand objectives.

You will manage multiple clients in a fast-paced agency environment, translate goals into actionable plans, and identify opportunities for growth while maintaining project profitability and timelines.

Qualifications

• 4+ years agency account service experience.
• Experience leading client calls and presentations.
• Ability to manage multiple clients simultaneously.
• Experience writing briefs and coordinating internal teams.
• Strong organization and follow-through.
• Operates within structured processes and documentation.
• Strong written and verbal communication skills.
• Proficiency with Google Workspace.
• Experience with project management systems (Bonsai, Asana, Monday, ClickUp or similar).

Responsibilities

• Serve as the primary day-to-day contact for clients.
• Lead meetings, presentations and status calls.
• Set expectations around timelines, scope and deliverables.
• Guide clients through decisions and approvals and build trust.
• Identify opportunities for additional work and growth.
• Translate client goals into actionable marketing strategies and plans.
• Write clear briefs and provide direction to internal teams.
• Gather research and insights to support recommendations.
• Ensure work aligns with brand positioning and objectives.
• Coordinate with creative, digital, production and PR teams.
• Manage schedules, approvals and deliverables.
• Monitor scope and communicate changes proactively.
• Document meetings and distribute action items.
• Keep projects moving without leadership intervention.
• Track estimates, budgets and billing accuracy.
• Coordinate approvals and change orders.
• Maintain organization within the agency project management system.
• Ensure projects are delivered efficiently and profitably.
• Grow assigned accounts through strong service and trust.
• Support proposals and onboarding of new clients.
• Participate in presentations and strategic discussions.

Skills

Client management

Presentation & meetings

Communication

Organization

Cross-functional collaboration

Tools

Google Workspace

Bonsai

Asana

Monday

ClickUp

Job description

Senior Account Manager (Agency Client Lead)

We are hiring a Senior Account Manager to join our Account Services team.

This is a client leadership role. You will be the primary contact for assigned clients and will guide projects from strategy through execution. You will lead communication, organize work internally and help clients understand what needs to happen, why it matters and how we will accomplish it.

You are not simply relaying messages between client and creative teams. You are managing the relationship, establishing strategies, plans and budgets, setting expectations and keeping momentum.

The right person is comfortable in a fast-paced agency environment with multiple clients, defined processes and accountability.

WHAT YOU'LL DO

• Serve as the primary day-to-day contact for clients
• Lead meetings, presentations and status calls
• Set expectations around timelines, scope and deliverables
• Guide clients through decisions and approvals
  Build trust and long-term partnerships
• Identify opportunities for additional work and growth
• Translate client goals into actionable marketing strategies and plans
• Write clear briefs, provide direction and inspire internal teams
• Gather research and insights to support recommendations
• Ensure work aligns with brand positioning and objectives

Project Execution

• Coordinate with creative, digital, production and PR teams
• Manage schedules, approvals and deliverables
• Monitor scope and communicate changes proactively
• Document meetings and distribute action items
• Keep projects moving without requiring leadership intervention

Budget & Operations

• Track estimates, budgets and billing accuracy
• Coordinate approvals and change orders
• Maintain organization within the agency project management system
• Ensure projects are delivered efficiently and profitably

Growth & Business Development

• Grow assigned accounts through strong service and trust
• Support proposals and onboarding of new clients
• Participate in presentations and strategic discussions

QUALIFICATIONS

Mandatory: Previous experience working at a marketing, advertising, branding or creative agency.

• 4 - 6+ years agency account service experience
• Comfortable leading client calls and presentations
• Ability to manage multiple clients simultaneously
• Experience writing briefs and coordinating internal teams
• Strong organization and follow-through
• Ability to operate within structured processes and documentation
• Strong written and verbal communication skills
• Proficiency with Google Workspace
• Experience with project management systems (Bonsai, Asana, Monday, ClickUp or similar)

A Plus

• Public relations experience - media relations, press releases, events or launches
• Based in Southwest Florida (Naples, Bonita Springs, Estero, Fort Myers, Marco Island)
• Experience marketing luxury real estate developers, custom home builders or master-planned communities
• Experience with websites or integrated marketing campaigns
• Understanding of scopes, estimates and billing

WHO WILL SUCCEED HERE

• You follow up consistently
• You can confidently guide clients instead of waiting for direction
• You can manage pressure, deadlines and multiple projects
• You are innovative yet organized
• You are comfortable having honest conversations
• You anticipate potential issues and solve them proactively