Senior Account Manager

Komatsu; Mojave (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Komatsu in the United States seeks an experienced Senior Account Manager to lead strategic customer relationships in mining and construction, driving sales of equipment, parts, and service solutions. You will coordinate with service managers, product support, and technical experts to deliver comprehensive customer outcomes.

The role emphasizes field presence, feedback to stakeholders, and proactive fleet lifecycle planning.

Qualifications

• 3-5 years in Account Management, Sales, Project Management, and/or Product Management in OEM and mining environments with extensive customer interaction.
• Experience establishing alliances/partnerships, building client base, achieving sales goals, cross-functional collaboration, contract negotiation, and business planning activities.

Responsibilities

• Manage and grow relationships with assigned mining and construction customers.
• Promote and sell Komatsu equipment, parts, service solutions, and customer support programs.
• Serve as the primary point of contact for strategic customer accounts.
• Collaborate with Service Managers, Product Support teams, and Technical Specialists to deliver customer solutions.
• Oversee warranty-related issues, product concerns, returns, and service coordination.
• Identify opportunities to expand equipment, parts, and service business within existing accounts.
• Conduct regular customer site visits and maintain a strong field presence.
• Provide customer feedback and market intelligence to internal stakeholders.
• Support customers through equipment deliveries, fleet lifecycle planning, and ongoing operational needs.
• Assist in resolving customer concerns and objections through value-based selling and relationship management.
• Partner with mining subject matter experts and leadership to support large shovel and surface mining operations when needed.

Skills

Verbal and written communication

Business acumen

Interpersonal skills

Business planning

Implementation skills

Analytical thinking

Negotiation

Team building

Tools

MS Office

SalesForce.com

Project Management tools

Presentation tools

Job description

Senior Account Manager

Join Komatsu and Be Part of Something Big!

Job Overview

• Manage and grow relationships with assigned mining and construction customers.
• Promote and sell Komatsu equipment, parts, service solutions, and customer support programs.
• Serve as the primary point of contact for strategic customer accounts.
• Collaborate with Service Managers, Product Support teams, and Technical Specialists to deliver customer solutions.
• Oversee warranty-related issues, product concerns, returns, and service coordination.
• Identify opportunities to expand equipment, parts, and service business within existing accounts.
• Conduct regular customer site visits and maintain a strong field presence.
• Provide customer feedback and market intelligence to internal stakeholders.
• Support customers through equipment deliveries, fleet lifecycle planning, and ongoing operational needs.
• Assist in resolving customer concerns and objections through value-based selling and relationship management.
• Partner with mining subject matter experts and leadership to support large shovel and surface mining operations when needed.

Qualifications and Requirements

Experience:

• 3-5-years in Account Management, Sales, Project Management, and/or Product Management in OEM and mining environments with extensive customer interaction.
• Prior experience in establishing alliances or partnerships, building a client base, achieving sales goals, working in a team environment, fostering internal & cross-functional relationships, contract negotiation, executing change without direct authority, and business planning activities

Skills:

• Strong verbal and written communication skills - proficient in MS Office, SalesForce.com, Project Management tools, and presentation tools
• Business and financial acumen - understands commodity economies & industry trends / business drivers
• Professional interpersonal skills
• Business planning capability
• Demonstrated implementation skills
• Strong analytical, critical thinking and problem solving skills, considers the big-picture when making decisions
• Negotiation / dispute resolution
• Team building, coordination across multiple departments and companies

Diversity & Inclusion Commitment

At Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions.We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose.We are authentic, ambitious, and innovative in our pursuit of Diversity & Inclusion.United, we are on a journey towards a sustainable future that creates value together.

Company Information

Komatsu is a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment.Founded in 1921, Komatsu has a long history of quality, reliability, innovation, and excellence.Headquartered in Tokyo, Japan, Komatsu facilities, distributors and dealers are in more than 140 countries and employ more than 60,000 people.Komatsu offers a diverse and challenging work environment, where you can grow your skills and career, and contribute to a sustainable, clean-energy future.If you are looking for a company that values your talent and potential, be a part of something big and join a team that is shaping the world!

If you want to learn more about Komatsu, please visit our website at https://www.komatsu.com/.