Senior Account Manager

Monks; Kentucky; Hybrid; USD 65,000 - 80,000; Full time

Job summary

A leading digital marketing agency is looking for a Senior Account Manager to drive business outcomes through strategic partnerships with clients. The role requires strong account management skills and expertise in digital marketing. You will be responsible for leading projects, managing client relationships, and providing proactive insights. This hybrid position offers extensive benefits and a focus on work-life balance.

Benefits

Full coverage medical, dental, and vision insurance

Generous PTO and company-wide holidays

401k with company contribution

Paid parental leave

Career growth opportunities

Qualifications

• 6+ years of account management experience in marketing, advertising or digital agency.
• Strong interpersonal skills to foster optimal department and client relationships.
• Ability to head off potential conflicts and problems before they materialize.

Responsibilities

• Partner with colleagues to deliver integrated solutions from campaign inception through completion.
• Serve as a strategic advisor to client stakeholders.
• Prepare creative briefs and lead client calls with confidence.

Skills

Account management experience in marketing

Interpersonal skills

Problem-solving skills

Organizational skills

Communication skills

Job description

Join to apply for the Senior Account Manager role at Monks.

Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers).

Overview

The Senior Account Manager will serve as a strategic partner to clients and lead social and digital creative workflows that drive business outcomes for specific audiences and business segments. Your day will be spent understanding the objective of our creative efforts, and working with strategy and creative teams to match those efforts with the right creative solutions. You will build relationships with partnering brand manager clients, championing the work, and driving learnings and business growth through each project. Prior digital creative client-facing experience is a must.

This is a hybrid position requiring three days per week onsite at the Mason, OH office.

Responsibilities

• Partner with colleagues to deliver integrated solutions from campaign inception through completion
• Serve as a strategic advisor to middle and senior-level client stakeholders
• Help lead the brand, clients and integrated team across multiple touch points
• Prepare creative briefs and client presentations with minimal supervision; lead client calls with confidence and maintain control of the conversation
• Build a positive working relationship with partner agencies active on the business
• Provide proactive recommendations and insights to clients on best practices, digital-first approaches, and emerging opportunities in digital
• Develop strong cross-functional relationships with clients and counterparts on the Creative, Strategy, Production and Media teams
• Be intimately familiar with the client’s brand, product, market conditions and competitors; share intel and creative ideas with your teams
• Immerse yourself in the essential dynamics, strategies, and drivers of your client’s business and industry
• Champion the agency perspective convincingly with clients and articulate ideas clearly
• Demonstrate passion for the agency, the work and the client’s business
• Lead all productions within your area of responsibility; support the Creative and Production teams as needed
• Ensure all work is accurate, reflects client comments, meets brand standards and is on strategy
• Manage client budgets within the agency
• Stay on top of all aspects of a project and communicate status, timing, and budget implications

About You

Essentials:

• 6+ years of account management experience in marketing, advertising or digital agency
• Strong interpersonal skills to foster optimal department and client relationships
• Ability to head off potential conflicts and problems before they materialize; strong problem solving skills
• Collaborative, solutions-oriented, and able to thrive in a fast-paced agency
• Work with peers to build and refine processes that strengthen the agency’s client service discipline
• Model strong client management, communication, and strategic thinking; provide guidance to junior account managers
• Ability to work independently and take assignments readily
• Desire to maintain and improve personal knowledge
• Ability to adapt when needed; shift strategies as appropriate
• Superior organization skills and attention to detail
• Professional and positive attitude
• Ability to juggle and lead multiple assignments and projects simultaneously
• Ability to work in a fast-paced environment
• Experience as a direct liaison between brand marketers and the agency
• Ability to communicate feedback clearly and succinctly, internally and externally

Note: At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants from all backgrounds who are excited to contribute to our mission.

Benefits

What We Offer

• Excellent, full coverage medical, dental, and vision insurance with employer-paid HRA
• Generous PTO and 15 company-wide holidays
• 401k with company contribution
• Paid parental leave
• Work-life balance with an emphasis on personal well-being
• Career growth in a disruptor space and entrepreneurial opportunities within the Monks network
• A globally diverse and inclusive culture with employee resource groups such as S4 Melanin, Pride.Monks, Cultura.Monks, and more

Salary Range: $65,000—$80,000 USD

About Monks

Monks is the global, purely digital unitary operating brand of S4Capital plc. It combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands interact with the world. Its integration of systems and workflows delivers content production, experiences, technology and data science fueled by AI, managed by diverse digital talent.

Monks is an equal-opportunity employer committed to a respectful and empowering work environment for all. We celebrate diversity and encourage applicants from all backgrounds.