Senior Account Manager

Jack Morton Worldwide; Jack (AL); On-site; USD 70,000 - 90,000; Full time

Job summary

Jack Morton Worldwide in Alabama is looking for a Senior Account Manager (Pharma & Trade Shows) to lead high-profile accounts and ensure exceptional client experiences. Responsibilities include managing trade shows, collaborating with cross-functional teams, and mentoring team members.

The ideal candidate will possess a Bachelor’s degree along with 4–7+ years of relevant experience in the pharmaceutical sector. The role emphasizes client relationships, strategic problem-solving, and team collaboration.

Jack Morton values diversity and equal opportunity in its hiring practices.

Qualifications

• 4–7+ years managing complex experiential or trade show programs, ideally within pharmaceutical or healthcare marketing.
• Demonstrated success leading client relationships and delivering measurable results.

Responsibilities

• Act as the primary liaison for key clients, ensuring their goals are fully understood and met.
• Manage the end-to-end delivery of trade shows and live events.

Skills

Client-focused

Organizational skills

Communication skills

Problem-solving skills

Collaboration

Education

Bachelor's degree in Marketing, Business, Communications, or related field

Tools

Microsoft Office

Project management tools

Job description

Experience Without Limits. Come shape the future of brand experience. At Jack Morton, we create, and build, head-turning, smile-inducing, impact-driving brand experiences. We exist to redefine what experiential can achieve, helping clients unlock the full value of experiences. That takes a team that’s bold, curious, and acts as one - building on ideas, pushing boundaries, and showing up for each other. Here, you’ll do your best work, grow fast, and collaborate across clients, disciplines, and global teams to bring new ideas to life. This is a place where curiosity drives what’s next, boldness raises the bar, and we win together. Where ownership is expected, egos are left at the door, and the work reflects the people behind it. Experience without limits — in your work, your growth, and your impact. We’re looking for a Senior Account Manager (Pharma & Trade Shows) to champion high-profile accounts. This role is perfect for someone who thrives on guiding programs from concept to delivery, building trusted client relationships, and leading cross-functional teams to create outstanding event experiences. If you enjoy turning strategic vision into flawless execution and mentoring team members along the way, this is your next opportunity.

Your Role

• Act as the primary liaison for key clients, ensuring their goals are fully understood and met.
• Provide strategic counsel on programs, helping clients translate objectives into impactful experiential solutions.
• Build strong, collaborative relationships that foster trust, loyalty, and long-term account growth.
• Participate in client planning sessions, status meetings, and post-event debriefs to ensure alignment and continuous improvement.

Program Oversight & Delivery

• Manage the end-to-end delivery of trade shows, live events, and hybrid experiences.
• Coordinate with internal teams—Creative, Production, Field Services—and external vendors to ensure every detail is executed seamlessly.
• Keep projects on track by monitoring timelines, budgets, and deliverables.
• Serve as the problem‑solving point of contact during live events to address challenges quickly and effectively.

Financial Management & Accountability

• Oversee program budgets and track financial performance to meet targets.
• Partner with Estimating and Finance teams to ensure accurate quoting, billing, and reconciliation.
• Maintain organized records of client communications, contracts, budgets, and post‑event reporting.

Mentorship & Team Development

• Guide and support Account Managers and Coordinators, sharing best practices and fostering skill growth.
• Promote a culture of collaboration and accountability across teams.
• Assist in onboarding new team members and strengthening the capabilities of the department.

What You Bring

• Bachelor’s degree in Marketing, Business, Communications, or a related field (or equivalent experience).
• 4–7+ years managing complex experiential or trade show programs, ideally within pharmaceutical or healthcare marketing.
• Demonstrated success leading client relationships and delivering measurable results.
• Strong organizational, communication, and problem‑solving skills.
• Comfort using Microsoft Office and project management tools.

What Makes You Successful Here

• Client‑focused: You anticipate client needs and consistently deliver value.
• Strategic and hands‑on: You can think big‑picture while executing the details flawlessly.
• Collaborative: You work seamlessly with internal teams and external partners.
• Resilient under pressure: You stay calm and decisive when challenges arise.
• Growth‑oriented: You are constantly looking for ways to improve programs, teams, and processes.

Bonus Qualifications

• Experience managing large‑scale, multi‑location programs.
• Familiarity with digital or hybrid event production.
• Proven success delivering results for pharmaceutical or healthcare clients.
• Previous agency experience with cross‑functional team leadership.
• Regulatory understanding supporting pharmaceutical or healthcare clients.

Last but not least, we believe in diversity, equity and inclusion.

Jack Morton and Genuine are equal opportunity employers; we strongly value diversity at our companies. We do not discriminate on race, religion, color, national origin, disability, sexual orientation, gender identity, gender expression, age, marital status, veteran status, or any other basis prohibited by law.

We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at [e-mail]. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.