Senior Account Manager

Clear Destination Inc.; Fountain Valley, Northern (CA, KY); Hybrid; USD 85,000 - 125,000; Full time

Job summary

Clear Destination Inc. in the United States seeks a Senior Account Manager who will translate client needs into IT service requirements. You will initiate contact, present solutions, and collaborate with management to prepare proposals while ensuring compliance with policies.

The role requires strong time management, communication, and client-centric sales skills, with a focus on managing complex IT contracts and SLAs and maintaining product knowledge.

Qualifications

• 5+ years experience in systems technology sales.
• Current and valid US driver's license.
• Must pass pre-employment background check and drug test.

Responsibilities

• Initiate contact with prospects via cold calling and assigned accounts/territory.
• Conduct onsite or online presentations to prospects that showcase the services and products of the company.
• Work with management and marketing to develop proposals, quotes and respond to public solicitations.
• Effectively communicate features and benefits of solutions and manage prospect expectations.
• Manage the complexity of IT proposals, contracts, lease agreements and service level agreements.
• Maintain in-depth product knowledge of the service offerings of the company.
• Provide guidance and team lead activities with other Account Managers.
• Perform sales procedures through activities and opportunities in ConnectWise and remain compliant with defined policies and procedures.
• Attend weekly sales meetings and ensure sales opportunities are compliant with company policy.
• Develop in-depth knowledge of the service catalog and how it relates to customers’ needs.
• Document internal processes and procedures related to duties and responsibilities.
• Responsible for entering time and expenses in ConnectWise as it occurs.
• Understand processes in ConnectWise by completing assigned training materials and blueprints on ConnectWise University.

Skills

Time management

Multi-tasking

Communication skills

Customer service

Attention to details

Presentation skills

Education

High School Diploma

Tools

ConnectWise

Job description

The Senior Account Manager works with prospects to develop a deep understanding of their needs and translate those needs into product requirements that satisfy their demands.

Essential Functions

• Initiate contact with prospects via cold calling and assigned accounts/territory
• Conduct onsite or online presentations to prospects that showcase the services and products of the company
• Work with management and marketing to develop proposals, quotes and respond to public solicitations
• Effectively communicate features and benefits of solutions and manage prospect expectations
• Manage the complexity of IT proposals, contracts, lease agreements and service level agreements
• Maintain in-depth product knowledge of the service offerings of the company
• Provide guidance and team lead activities with other Account Managers
• Perform sales procedures through activities and opportunities in ConnectWise and remain compliant with defined policies and procedures
• Attend weekly sales meetings and ensure sales opportunities are compliant with company policy
• Develop in-depth knowledge of the service catalog and how it relates to customers’ needs
• Document internal processes and procedures related to duties and responsibilities
• Responsible for entering time and expenses in ConnectWise as it occurs
• Understand processes in ConnectWise by completing assigned training materials and blueprints on ConnectWise University

Minimum Qualifications

• High School Diploma, or equivalent combination of education/experience
• A minimum of 5+yrs experience in systems technology sales
• Current and valid US driver’s license
• Must pass pre-employment background check and drug test

Knowledge, Skills and Abilities

• Excellent time management, multi-tasking and prioritization skills
• Ability to complete assigned tasks with minimal supervision
• Ability to manage deadlines and have excellent follow-up skills in order to drive tasks to completion
• Must be professional and polished in appearance and be comfortable speaking to Customers, small groups of managers and technical and/or facility personnel
• The ability to interpret blueprints and specifications
• Strong analytical and problem – detail-oriented with problem solving skills, organizational skills, and communication skills
• Exceptional customer service skills

Physical Demands

Spends more than 2/3 of time standing, kneeling/crouching/stooping, using hands and reaching. Spends more than 1/3 of time walking and talking/hearing. Frequent lifting required of items 25-50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work Environment

May require driving to project sites. May be exposed to variable weather conditions. Other conditions may include proximity to forklifts or other heavy machinery and using various tools and hardware. Worker may be subject to frequent heavy lifting. Exposure to various noise levels.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.