Senior Account Manager

Coveo; Boston (MA); On-site; USD 120,000 - 150,000; Full time

Job summary

Coveo is seeking a Senior Enterprise Account Manager in the Boston area to own and expand a portfolio of high-value strategic accounts across industries. You will build executive relationships with CIOs and other senior leaders, guiding long-term partnerships and driving measurable AI-driven outcomes.

In this role you will lead strategic account plans, navigate complex negotiations, and collaborate with cross-functional teams to maximize customer value while consistently hitting revenue targets.

Qualifications

• 6+ years of quota-carrying enterprise software or SaaS sales experience.
• Proven success selling AI, cloud, or data solutions to global enterprises.
• Strong executive presence with experience engaging C-suite leaders.

Responsibilities

• Own and grow a portfolio of enterprise strategic accounts, serving as primary contact and trusted advisor.
• Develop and execute strategic account plans to drive expansion, retention, and revenue.
• Lead complex global negotiations and manage procurement processes to close deals.
• Collaborate cross-functionally with Customer Success, Marketing, Product, Renewals and Support.

Skills

Enterprise software sales

Account expansion

C-suite engagement

Strategic pipeline management

Tools

CRM software (Salesforce)

Job description

Drive AI transformation within the world’s most strategic enterprises.

Ready to own and expand relationships with global enterprise customers while delivering real AI-driven business impact? As a Senior Enterprise Account Manager at Coveo, you’ll grow and elevate a portfolio of high-value strategic accounts across industries.

You’ll help leading organizations unlock measurable value from our artificial intelligence (AI) Platform—partnering with executives, influencing strategy, and shaping long-term success in a fast-evolving technology landscape.

As our Senior Enterprise Account Manager, you will:

• Own and grow a portfolio of enterprise strategic accounts, acting as the primary point of contact and trusted advisor throughout the engagement Build and expand executive-level relationships (C-suite, CIO, senior IT and digital leaders), positioning Coveo as a long-term strategic partner
• Develop and execute strategic account plans aligned with customer business objectives to drive expansion, retention, and incremental revenue
• Lead complex global negotiations and navigate procurement processes to close high-value expansion opportunities
• Collaborate cross-functionally with Customer Success, Marketing, Product, Renewals, and Support to align strategy and maximize customer value
• Consistently meet or exceed quarterly revenue targets while maintaining high customer satisfaction and long‑term retention

Here is what will qualify you for the role:

• 6+ years of experience exceeding quota in enterprise software or Software-as-a-Service (SaaS), with a strong focus on expanding existing accounts
• Proven experience selling innovative technologies such as artificial intelligence (AI), big data, or cloud solutions to global enterprises
• Strong executive presence and experience engaging C-suite and senior technology leaders
• Demonstrated ability to build and manage a strategic pipeline within named enterprise accounts

What will make you stand out:

• Experience managing highly complex, global strategic accounts
• Strong business acumen with the ability to align technical solutions to measurable business outcomes
• Ability to influence cross‑functional stakeholders internally and externally
• Thrives in high‑growth, fast‑paced environments with a collaborative mindset

Do you think you can bring this role to life? Or add your own color?

You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.

Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact [e-mail] to discuss your needs.

Coveo is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability status, marital status, gender identity, or veteran status.

Join the Coveolife!