Senior Account Executive (Not Sales)

idfive; Baltimore (MD); Hybrid; USD 70,000 - 110,000; Full time

Job summary

idfive is a Baltimore-based marketing and communications agency that embraces cross-disciplinary collaboration to deliver innovative branding and digital solutions. The Senior Account Executive partners with clients and internal teams, overseeing strategy, creative development, information design, and project delivery.

In this role, you will manage multiple projects, lead client communications, and coordinate with Media, UX, Design, Development, and Strategy teams.

Qualifications

• Minimum 5+ years managing integrated marketing campaigns and client-facing projects.
• Excellent written and verbal communication skills.
• Strong collaboration with cross-functional teams including strategy, design, and development.

Responsibilities

• Coordinate strategy, creative development, information design, and client relationships across multiple projects.
• Manage internal resources, timelines, budgets, and billing to ensure on-time delivery.
• Provide quality control across projects and maintain client satisfaction.

Skills

5+ years marketing experience

Communication skills

Writing excellence

Team collaboration

Organized & deadline-driven

Client relationship management

Education

Bachelor's degree or equivalent in marketing/communications/business

Job description

idfive is an integrated marketing and communications social design agency focused on amplifying the good being done by our clients. We are educators, learners, strategists, analysts, architects, writers, designers, coders, parents, and friends offering creative web, brand, and marketing strategies to advance marketing and communications goals.

idfive is a Minority Business Enterprise (MBE) certified because we are minority, woman-owned, and operated. We do our work with a sincere and operational commitment to diversity and equality within our ranks and with our clients.

Our name is the foundation for everything we do. Our work is successful because we embrace "Informed Design" (the "ID" in idfive) as the grounding principle behind every project. Our team is successful because we unwaveringly follow five guiding principles with heart and hustle.

Why do we do it? We believe that marketing can be a transformative force for good. And who doesn't like good?

BE THE ULTIMATE COLLABORATOR

The Senior Account Executive at a creative/marketing agency acts as a partner to our clients and internal teams, advocating for their success as if it were their own. As part of our client services department, you will regularly manage many different parts of creative projects, including strategy, creative development, information design, client relationships, internal resource management, timeline and budget requirements, administration and billing, and quality control for multiple projects. This is not a sales role.

WORK LOCATION

idfive is located in Baltimore, MD. We love Charm City, and it loves us back. Many of our team members live in the city and surrounding areas, but more than half the company is scattered across the country.

While we love to get together and meet for agency-wide events with both our out-of-state and local fivers, where you work is up to you, so long as it’s during our 9–5 EST operating hours. If you’re within driving distance of the office, you may be asked to work from the office as needed for creative brainstorms or in-person client meetings.

• Be able to juggle many different parts of the project life-cycle simultaneously.
• Have 5+ years of experience managing integrated marketing campaigns, brand initiatives, and partnering with a media team to drive client ROI.
• Love to collaborate on and/or take ownership of estimates and proposals, consulting documents and presentations, information architectures, and creative and strategy briefs.
• Expertly work as a team to evaluate and plan for the company’s daily priorities, monthly capacity, and other operational tasks.
• Have prior agency experience.
• Be proactive, detail-oriented, organized, and comfortable with a deadline-oriented atmosphere.
• Have excellent communication, writing, and problem-solving skills.
• Have experience in business consulting, website maintenance, and enterprise level web design and development projects.
• Are comfortable working in ambiguity. Uncovering solutions, efficiencies, and having a passion for digging for a better way of doing things
• Have a bachelor’s degree or equivalent professional experience in marketing, communications, design, philosophy, math, psychology, anthropology, sociology, English, or something business-y. A master’s degree in any of the fields above doesn’t hurt, either.
• Partner with client teams from a major university or nonprofit organization while collaborating with idfive’s Media, UX, Design, Development, Business Development, and Strategy teams.
• Communicate risk mitigation strategies through every project phase to deliver on time and within budget to retain the client for future work.
• Manage a monthly client project portfolio of about $50 - 80K. This could be managing 6-12 projects, including media campaigns, brand initiatives, and mid-sized web projects.
• Take complete ownership of positive client and internal team partnerships, with the ability to forecast work to align with staff resource availability.
• Fully understand the idfive process as outlined in an extensive Account Executive handbook.
• Work with your direct supervisor on a growth plan focused on your abilities and interests.