Senior Account Executive, IT Support Products

GoTo; Columbus (OH); Remote; USD 101,000 - 136,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Tuition reimbursement

Wellness program

ERGs & charitable matching

Job summary

GoTo is seeking a Senior Account Executive for IT Support Products (SaaS) to own a territory, drive renewals and expansions, and build new business with a dedicated BDR. The role collaborates with Sales Engineering, product teams, legal and partners to close deals.

You’ll use data-driven outreach, manage pipeline in Salesforce, and travel occasionally for on-site customer visits and partner events. A strong SaaS sales track record is essential.

Qualifications

• 3+ years of B2B SaaS sales experience.
• Proven prospecting and needs discovery.
• Strong communication and follow-up with customers.
• Experience using Salesforce to manage pipeline.
• Willing to travel occasionally for on-site meetings.

Responsibilities

• Territory ownership and quota management.
• Grow existing accounts via upsells and renewals.
• Build net-new pipeline with your dedicated BDR.
• Collaborate with Sales Engineering, PM, legal/contracts, and regional partner managers.
• Partner selling with value-added resellers and strategic partners.
• Plan your week with intent, forecast accurately, and keep Salesforce current.

Skills

B2B SaaS sales

Prospecting

Consultative selling

Excellent communication

Travel readiness

Tools

Salesforce

Job description

Remote (US)

9912 - Field (ID)

9944 - Field (UT)

9903 - Field (AZ)

Full time

R26-2324

Where you’ll work:

Remote (US)

Sales at GoTo

At GoTo, our Sales team connects businesses and people with technology solutions that simplify and empower daily life. We continually improve our approach by using innovation and practical AI to help you find new opportunities, personalize outreach, and deliver results for our customers and partners. Here, you’ll use creative problem-solving and data-driven insights to prospect effectively and match our solutions to each unique need. Join our team, where your ideas and ambition help us better support our customers and shape GoTo’s future.

Your Day to Day

As a Senior Account Executive, IT Support Products (SaaS), you would be working on:

• Territory ownership: Take over an assigned territory, including existing customers and in-progress opportunities, and manage it toward quota.

• Expansion and renewals: Grow existing accounts through upsells and upgrades, and protect revenue by partnering with the Renewals team, especially on at-risk renewals.

• New business: Build net-new pipeline with your dedicated BDR through weekly strategy sessions and a steady outbound prospecting rhythm.

• Collaboration: Bring the right people into every deal: Sales Engineering, project managers for proofs of concept, product, legal and contracts, and Regional Partner Managers.

• Partner selling: Work with value-added resellers and strategic partners to source and close business.

• Sales discipline: Plan your week with intent, qualify (and disqualify) quickly, forecast accurately, and keep Salesforce current.

What We’re Looking For

As a Senior Account Executive, IT Support Products (SaaS), your background will look like:

• 3+ years of sales experience, ideally in B2B SaaS. A strong sales track record matters more to us than an industry background.

• Proven ability to prospect and uncover customer needs through consultative discovery.

• Self-motivated, with clear, proactive communication across internal teams and a consistent, timely follow-up cadence with customers.

• Comfortable using Salesforce and working closely with BDR, Sales Engineering, and project management teams.

• Ability to travel occasionally for customer on-sites and 1–2 partner, product, or marketing events per quarter.

What We Offer

At GoTo, we care about helping our people succeed at work and feel supported in life. Our employee benefits and programs are designed to support your well-being, growth, and sense of belonging. Here's what you can expect as part of our team:

• Comprehensive health benefits

• Generous paid time off, including paid holidays, volunteer days, quarterly self-care days, and company-designated no-meeting days

• Tuition reimbursement and access to instructor-led and on-demand learning and development programs

• The Thrive Global Wellness Program, a confidential Employee Assistance Program (EAP), a wellness app and one-on-one wellness coaching

• Employee-led communities and programs, including Employee Resource Groups (ERGs), GoTo Gives, and charitable matching

We work hard to create an environment where everyone feels welcome, respected, and able to contribute. Building a culture of belonging isn't just something we talk about - it's part of how we work every day.

Specific benefits and offerings may vary by country in line with local regulations and market practices.

At GoTo, you’ll find the flexibility, resources, and support you need to thrive—at work, at home, and everywhere in between. You’ll work towards a shared goal with an open-minded, cohesive team that’s greater than the sum of its parts. We’re committed to creating an inclusive space for everyone, because we know unique perspectives make us a stronger company and community. Join us and be part of a company that invests in your future, where together we’ll Be Real, Think Big, Move Fast, Keep Growing, and stay Customer Obsessed. Learn more. (https://www.goto.com/company/corporate-responsibility)

Annual OTE [Base + Commissions Target] Range: $100,800.00 - $136,200.00

The above shows our ranges from minimum to maximum and is displayed in the full-time equivalent amount. Your compensation will be determined based on your location, experience, and the pay of employees in similar positions. You will also be eligible for a variable pay component and benefits.

At GoTo, we’re shaping the future of work—driven by curiosity, innovative thinking, and a passion for solving real challenges. As the leader in cloud communications and IT, our solutions are built for what’s next and guided by a relentless focus on customers. Our culture thrives on diverse perspectives, ownership, and a growth mindset that fuels continuous learning and adaptation. Here, collaboration and authenticity spark new ideas and drive real action—so your impact is seen, felt, and valued. Join GoTo to build what’s next and accelerate your journey alongside teammates who turn possibility into reality.

We believe in being transparent about how AI is used in our hiring process and in keeping people at the center of every decision.

• At GoTo, AI helps streamline tasks like scheduling, communications, and application review so our Talent Acquisition team can focus on getting to know you. Every interview, evaluation, and hiring decision is made by people.

• We also welcome the responsible use of AI during the application process — whether for resume editing, research, or interview preparation. What matters most is that your application reflects your authentic skills and perspective.

Learn more in our AI in Hiring Disclosure Notice , including details on our tools, data handling practices, candidate guidelines, and available accommodations.

Questions or need an alternative process? Contact [e-mail] .

GoTo, Inc. is committed to providing equal opportunity in employment to all employees and applicants for employment. No employee or applicant shall be discriminated against in the terms and conditions of employment on the basis of race, color, religious creed, gender, sex, pregnancy, religion, marital or domestic partner status, age, national origin, ancestry, physical or mental disability (including AIDS/HIV), medical condition, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, application for or denial of family and medical care leave and/or pregnancy disability leave, or any other basis protected by federal, state or local law or ordinance or regulation. GoTo, Inc. also prohibits discrimination based on the perception that anyone has one of these characteristics or is associated with a person who has or who is perceived as having any of those characteristics.