Senior Account Executive, Enterprise

Genesys; Illinois; On-site; USD 112,000 - 196,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Telehealth coverage

Flexible work schedules and work from

401(k) matching

Paid holidays

Job summary

Genesys, a leader in AI-powered experience orchestration, seeks an enterprise software sales professional to drive growth with Fortune 500 accounts. You will own end-to-end sales cycles, craft strategic account plans, and position cloud, SaaS, and AI solutions that modernize CX platforms.

Collaborate with cross-functional teams, forecast revenue using MEDDPIC, and build executive relationships to influence buying decisions. Travel up to 40% as required.

Qualifications

• 5+ years of direct, quota-carrying enterprise software sales experience within Fortune 500 environments.
• Proven track record of closing multi-million-dollar transactions with sales cycles ranging from 6 to 24 months.
• Experience selling cloud, SaaS, and AI-based solutions across CX, CCaaS, WEM, customer journey analytics, conversational AI, AI copilots, CRM, and service management platforms.
• Demonstrated success building strategic relationships with executive stakeholders, including C-level decision makers.
• Strong ability to communicate complex technology solutions and connect them to business value.
• Proven experience developing pipeline through direct prospecting, marketing initiatives, and partner or channel engagement.
• Ability to lead complex sales cycles with consistent revenue attainment and accurate forecasting.
• High level of energy, accountability, and collaboration within fast-paced, team-oriented environments.
• Familiarity with MEDDPIC or similar structured sales methodologies.
• Bachelor’s degree or equivalent professional experience.
• Willingness and ability to travel up to 40 percent

Responsibilities

• Drive revenue growth by owning end-to-end enterprise sales cycles, from initial engagement through deal closure across complex, multi-million-dollar opportunities.
• Build and expand executive-level relationships, influencing C-level stakeholders and aligning solutions to long-term business strategies.
• Develop and execute strategic account and territory plans that generate pipeline growth through both direct and channel-driven opportunities.
• Identify and align AI-driven CX use cases to customer business units, improving engagement, efficiency, and measurable business outcomes.
• Create and maintain a strong pipeline that consistently meets or exceeds revenue targets within designated enterprise sectors.
• Deliver compelling presentations and solution positioning to prospects, customers, and partners, clearly articulating business value.
• Lead cross-functional deal strategy, collaborating with internal teams to solve complex challenges and advance opportunities.
• Drive new logo acquisition while expanding existing accounts through upsell and cross-sell strategies.
• Execute targeted marketing and prospecting initiatives to accelerate territory growth and market penetration.
• Accurately forecast quarterly revenue using structured methodologies such as MEDDPIC to ensure predictability and accountability.

Skills

Enterprise software sales

Quota-carrying

Executive stakeholder engagement

MEDDPIC familiarity

Forecasting ability

Pipeline development

C-level communication

Multi-million-dollar deals

Travel 40%

Team collaboration

Cloud/SaaS/AI sales

Education

Bachelor’s degree or equivalent

Job description

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Role Overview: Drive enterprise growth by leading the adoption of AI-powered customer experience solutions across Fortune 500 organizations, enabling measurable improvements in customer engagement, operational efficiency, and long-term business performance. This role directly influences how enterprises evaluate and implement cloud, AI, and CX platforms to modernize their digital strategy. At Genesys, we are transforming the customer experience landscape with empathy, AI innovation, and global impact, helping organizations deliver seamless, personalized interactions at scale. You will own strategic accounts, lead complex multi-million-dollar sales cycles, and build executive relationships that shape enterprise transformation initiatives. This position offers significant ownership, strong earning potential, and visibility across high-impact enterprise deals.

Key Responsibilities:

• Drive revenue growth by owning end-to-end enterprise sales cycles, from initial engagement through deal closure across complex, multi-million-dollar opportunities
• Build and expand executive-level relationships, influencing C-level stakeholders and aligning solutions to long-term business strategies
• Develop and execute strategic account and territory plans that generate pipeline growth through both direct and channel-driven opportunities
• Identify and align AI-driven CX use cases to customer business units, improving engagement, efficiency, and measurable business outcomes
• Create and maintain a strong pipeline that consistently meets or exceeds revenue targets within designated enterprise sectors
• Deliver compelling presentations and solution positioning to prospects, customers, and partners, clearly articulating business value
• Lead cross-functional deal strategy, collaborating with internal teams to solve complex challenges and advance opportunities
• Drive new logo acquisition while expanding existing accounts through upsell and cross-sell strategies
• Execute targeted marketing and prospecting initiatives to accelerate territory growth and market penetration
• Accurately forecast quarterly revenue using structured methodologies such as MEDDPIC to ensure predictability and accountability

Required Qualifications:

• 5+ years of direct, quota-carrying enterprise software sales experience within Fortune 500 environments
• Proven track record of closing multi-million-dollar transactions with sales cycles ranging from 6 to 24 months
• Experience selling cloud, SaaS, and AI-based solutions across CX, CCaaS, WEM, customer journey analytics, conversational AI, AI copilots, CRM, and service management platforms
• Demonstrated success building strategic relationships with executive stakeholders, including C-level decision makers
• Strong ability to communicate complex technology solutions and connect them to business value
• Proven experience developing pipeline through direct prospecting, marketing initiatives, and partner or channel engagement
• Ability to lead complex sales cycles with consistent revenue attainment and accurate forecasting
• High level of energy, accountability, and collaboration within fast-paced, team-oriented environments
• Familiarity with MEDDPIC or similar structured sales methodologies
• Bachelor’s degree or equivalent professional experience
• Willingness and ability to travel up to 40 percent

Preferred Qualifications:

• Experience managing large, strategic enterprise accounts with long-term growth strategies
• Background in account-based selling and multi-threaded deal management
• Experience working with cross-functional teams across global or multi-region accounts
• Track record of driving both new logo acquisition and expansion within existing enterprise customers

Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$111,700.00 - $196,300.00

Benefits:

• Medical, Dental, and Vision Insurance.
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.