Senior Account Director, Digital Experience

VML; Detroit (MI); Hybrid; USD 75,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Competitive benefits

Job summary

VML, a leading creative company, is seeking an Account Director to drive the Ford Pro digital experience program within the WPP Enterprise Solutions network. You will lead cross-functional teams, manage budgets and timelines, and maintain strong client relationships to deliver strategic web initiatives.

The role requires 8-10+ years in account/project management within a digital agency, with a focus on multi-workstream delivery and client collaboration.

Qualifications

• 8-10+ years of account management, project management, or client services experience within a digital/marketing environment.
• Experience supporting web/digital experience programs, including site builds, optimization, UX/UI, and content workstreams.
• Automotive experience is a plus; comfortable navigating fast-paced, matrixed client environments.

Responsibilities

• Manage day-to-day Ford Pro digital experience account, ensuring deliverables, timelines, and scope are met.
• Coordinate across creative, strategy, UX/UI, technical, and analytics teams to keep workstreams aligned to scope.
• Support budgets, timelines, and resourcing; prepare status reports and client updates.
• Serve as day-to-day client contact for tactical questions, updates, and deliverable coordination.
• Assist in coordinating strategic sessions, workshops, and stakeholder interviews.
• Escalate risks, scope changes, or out-of-scope requests to leadership.

Skills

Account management

Project management

Client services

Digital programs

Communication

Cross-functional teams

Budget tracking

Automotive/Ford experience

Tools

CRM systems

Analytics tools

Job description

VML, a leading creative company, is seeking an Account Director to drive the Ford Pro digital experience program within the WPP Enterprise Solutions network. You will lead cross-functional teams, manage budgets and timelines, and maintain strong client relationships to deliver strategic web initiatives.

The role requires 8-10+ years in account/project management within a digital agency, with a focus on multi-workstream delivery and client collaboration.