Senior Account Associate- Commercial Insurance- Select Business- Remote

Insurance Office of America; Texas (NJ); Remote; USD 55,000 - 75,000; Full time

Job summary

Join a leading company as a Senior Account Associate in Commercial Insurance. This remote role involves providing administrative and customer support, managing customer service issues, and ensuring compliance. Candidates should have a strong background in customer service within the insurance sector and excellent communication skills. The company offers competitive benefits and a supportive work environment.

Benefits

Competitive salary and bonuses

Company-paid health insurance

Paid holidays, vacations, and sick leave

401K with employer match

Stock plan participation

Career growth opportunities

Inclusive, respectful culture and work/life balance

Community involvement

Supportive team environment

Qualifications

• 3+ years in customer service within the insurance industry.
• Active licensing required; professional designation (CISR) preferred.

Responsibilities

• Assist in directing daily activities of support staff and associates.
• Track expirations and ensure timely renewals.
• Deliver proactive, responsive service.

Skills

Customer Service

Analytical Skills

Problem Solving

Communication

Organizational Skills

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Senior Account Associate - Commercial Insurance - Select Business (Remote)

Join Insurance Office of America as a Senior Account Associate - Commercial Insurance - Select Business. This role is remote, based in Central or Mountain Time Zones, or out of California.

About the Role

Provide administrative and customer support to the account team, ensuring quality standards and compliance, while independently managing moderately complex customer service issues and small accounts.

Key Responsibilities

1. Team Leadership: Assist in directing daily activities of support staff and associates.
2. Policy Management: Track expirations and ensure timely renewals.
3. Task Processing: Handle endorsements, audits, cancellations, and other policy-related tasks.
4. Business Support: Conduct research, prepare submissions, evaluate coverages, and assist in binding policies.
5. Contract Review: Ensure contracts include proper coverages.
6. Accounts Receivable: Monitor and act on delinquent accounts.
7. System Maintenance: Maintain data accuracy in management systems.
8. Activity Monitoring: Ensure timely completion of activities.
9. Communication: Maintain transparent communication with the team.
10. Service Excellence: Deliver proactive, responsive service.
11. Policy Compliance: Stay updated on policies and procedures.
12. Continuous Improvement: Seek best practices for performance enhancement.
13. Champion IOA Values: Demonstrate integrity and leadership.

Qualifications

1. 3+ years in customer service within the insurance industry.
2. Knowledge of insurance brokerage and client needs.
3. Active licensing required; professional designation (CISR) preferred.
4. Strong analytical and problem-solving skills.
5. Excellent customer service, communication, and organizational skills.
6. Proficiency in MS Office.
7. High School Diploma or equivalent.

Benefits

• Competitive salary and bonuses
• Company-paid health insurance
• Paid holidays, vacations, and sick leave
• 401K with employer match
• Stock plan participation
• Career growth opportunities
• Inclusive, respectful culture and work/life balance
• Community involvement
• Supportive team environment

Application Process

• Phone screening, online assessments, and interviews.

Additional Details

Salary range details are provided during the interview process. Insurance Office of America is an equal opportunity employer committed to diversity and inclusion.