Senior Account Associate- Commercial Insurance- Remote

Insurance Office of America; Jacksonville (FL); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading insurance brokerage seeks a Senior Account Associate specializing in Commercial Insurance to provide support to the account team. This remote role focuses on managing client accounts, ensuring timely renewals, and delivering exceptional customer service. The ideal candidate will have at least 3 years of insurance customer service experience and strong analytical skills.

Benefits

Competitive salary and bonus potential

Company-paid health insurance

Paid holidays, vacation, and sick leave

401K with employer match

Employee stock plan participation

Opportunities for professional growth

Qualifications

• Minimum 3 years of customer service experience in insurance.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required; professional designation (CISR) preferred.

Responsibilities

• Provide administrative and customer service support to the account team.
• Handle policy endorsements, audits, cancellations, and related documentation.
• Deliver excellent customer service and respond promptly to requests.

Skills

Customer Service

Analytical Skills

Problem Solving

Communication

Organizational Skills

Multitasking

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Senior Account Associate- Commercial Insurance- Remote

Join to apply for the Senior Account Associate- Commercial Insurance- Remote role at Insurance Office of America.

Insurance Office of America (IOA) is the fourth largest privately held insurance brokerage in the United States. Founded in 1988, IOA specializes in property and casualty, employee benefits, personal lines insurance, and risk management solutions, including insurtech innovation. Headquartered in Longwood, Florida, IOA has over 1,300 associates across more than 60 offices in the U.S. and the U.K. For more information, visit www.ioausa.com.

Job Description

Title: Senior Account Associate - Commercial Lines

Remote: Florida Residents Only | Based in Miami, FL | Focus: Condos, Construction

About the Role:

Provide administrative and customer service support to the account team, Producer, and/or assigned group of accounts. Work under the guidance of an Account Manager, Account Executive, or Producer to meet production and quality standards while minimizing liability. Independently resolve moderately complex customer service issues and manage small or less complex accounts.

Key Responsibilities

• Assist in directing daily activities of support staff and team members.
• Track policy expirations and ensure timely renewals.
• Handle policy endorsements, audits, cancellations, reinstatements, and related documentation.
• Support new and renewal business processes, including client research, underwriting, proposals, binding, and follow-up.
• Review contracts for proper coverage inclusion.
• Monitor accounts receivable and collect outstanding balances.
• Maintain agency management systems and carrier platforms.
• Ensure timely completion of activities and communicate workload status.
• Deliver excellent customer service and respond promptly to requests.
• Stay updated on policies and procedures, and seek continuous improvement.
• Demonstrate integrity and leadership aligned with IOA values.

Ideal Candidate Qualifications

• Minimum 3 years of customer service experience in insurance.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required; professional designation (CISR) preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication, organizational, and multitasking abilities.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

What We Offer

• Competitive salary and bonus potential.
• Company-paid health insurance.
• Paid holidays, vacation, and sick leave.
• 401K with employer match.
• Employee stock plan participation.
• Opportunities for professional growth and career advancement.
• Respectful, balanced work environment and community involvement.

Application Process

• 30-minute phone screen, online assessments, and interviews.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to an inclusive environment for all employees.