Senior Access Representative - Cancer Center - Call Center - FT Days

UC Irvine; California; On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading academic health system in Orange County, where you will provide exceptional customer service to patients at UC Irvine Medical Center. This role is integral in assisting patients with their medical service inquiries while ensuring a welcoming environment. You'll have the opportunity to work alongside a dedicated team, contributing to the health and well-being of a diverse community. If you have a passion for healthcare and enjoy engaging with others, this position offers a fulfilling career path in a supportive and inclusive workplace.

Qualifications

• 6 months experience in a call center plus 12 months in healthcare required.
• Excellent written and verbal communication skills in English are essential.

Responsibilities

• Provide high-quality customer service to patients seeking medical services.
• Serve as a preceptor for new staff within the medical center.

Skills

Customer Service Skills

Data Entry and Retrieval

Knowledge of Medical Terminology

Communication Skills

Ability to Maintain Work Pace

Education

Experience in Healthcare Setting

Experience in Call Center

Tools

Patient Registration Software

Office Equipment (Printer, Copier, Fax, Scanner)

Job description

Who We Are

UCI Health is the clinical enterprise of the University of California, Irvine, and the only academic health system based in Orange County. UCI Health is comprised of its main campus, UCI Medical Center, a 459-bed, acute care hospital in Orange, Calif., four hospitals and affiliated physicians of the UCI Health Community Network in Orange and Los Angeles counties and ambulatory care centers across the region. Listed among America’s Best Hospitals by U.S. News & World Report for 23 consecutive years, UCI Medical Center provides tertiary and quaternary care and is home to Orange County’s only National Cancer Institute-designated comprehensive cancer center, high-risk perinatal/neonatal program and American College of Surgeons-verified Level I adult and Level II pediatric trauma center, gold level 1 geriatric emergency department and regional burn center. UCI Health serves a region of nearly 4 million people in Orange County, western Riverside County and southeast Los Angeles County.

To learn more about UCI Health, visit www.ucihealth.org.

Your Role on the Team

Position Summary:

The incumbent provides high quality customer service to patients calling to obtain medical services at UC Irvine Medical Center. Serves as a preceptor for new staff.

What It Takes to be Successful

Required Qualifications:

• Demonstrated experience using a computer, including data entry and retrieval
• Demonstrated experience using office equipment such as a printer, copier, fax, scanner
• Demonstrated knowledge of medical terminology
• Demonstrated knowledge of insurance programs and/or government programs
• Ability to establish and maintain effective working relationships across the Health System
• Ability to maintain a work pace appropriate to the workload
• Must demonstrate customer service skills appropriate to the job
• Excellent written and verbal communication skills in English
• Minimum 6 months of experience working in a call center setting plus 12 months experience working in a healthcare setting or 12 months experience working in a call center in a healthcare setting
• Must possess the skill, knowledge and ability essential to the successful performance of assigned duties

Preferred Qualifications:

• Knowledge of University and medical center organizations, policies, procedures and forms
• Demonstrated experience working with a patient registration software system
• Bilingual skills in English and Spanish and/or Vietnamese

Conditions of Employment:

• Background Check and Live Scan
• Legal Right to Work in the United States
• Vaccination Policies
• Smoking and Tobacco Policy
• Drug Free Environment

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.

• California Child Abuse and Neglect Reporting Act
• E-Verify
• Pre-Placement Health Evaluation

Details of each policy may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php

Closing Statement:

The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.

We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.

UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at [e-mail] or at [phone], Monday - Friday from 8:30 a.m. - 5:00 p.m.

Consideration for Work Authorization Sponsorship

Must be able to provide proof of work authorization