Senior Academic Success Coach

Vaughn-College-of-Aeronautics-and-Technology; New York (NY); Hybrid; USD 67,000 - 70,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

Vaughn College in Queens, NY seeks a Senior Academic Success Coach to support enrollment, retention, and graduation goals by advising students on academic planning and resources. The role reports to the Director of Student Success and Graduation Initiatives and requires a 35-hour work week with a hybrid schedule.

Responsibilities include proactive coaching for a caseload, degree planning, managing records, and teaching First-Year Initiative (FYI) courses.

Qualifications

• Bachelor’s degree in education, counseling or a related field.
• Experience advising or coaching college students is preferred.
• Strong communication and organizational skills.

Responsibilities

• Provide proactive advising to an assigned caseload to support retention and graduation.
• Assist with schedule planning, registration, four-year plans, and career/grad school planning.
• Maintain a case roster and generate reports to track student engagement and outcomes.
• Teach at least one section of the First-Year Initiative (FYI) or First-Year Experience (FYE).
• Foster an inclusive advising environment and coordinate with other offices as needed.

Skills

MS Office

Communication

Professionalism

Independent work

Follow-up

Education

Bachelor's degree

Tools

SONIS

Job description

About the Organization At Vaughn College, our mission is to educate and train future leaders in the futureproof fields of engineering and technology, management and aviation. The college strives to provide a dynamic learning environment built on our aeronautical heritage that inspires a diverse and committed community of students to achieve success as leaders in the industries we serve. Just minutes from Manhattan, Vaughn College is in the heart of New York City in Queens, NY, adjacent to LaGuardia Airport. Queens is one of New York's most fascinating boroughs and has been ranked as the 'number one' US travel destination and the nation's single most diverse county.
What separates Vaughn College from other institutions is our uniquely committed faculty who come to the classroom with extensive experience in such fields as engineering, manufacturing, aviation, management and communications. Working closely with the industries we serve, Vaughn has developed rigorous curricula that incorporate the latest technology as well as the knowledge you need to succeed in your chosen profession.
We provide traditional degrees as well as professional, technical and certification programs that prepare our graduates for successful careers. Most importantly, a degree from Vaughn College provides the critical, analytical and communication skills that form the foundation for a lifetime of success. Our graduates have gone on to become leaders in many major industries. More than 98 percent of our graduates are employed or continue their education, 78 percent in their field of study, within one year of graduation.
Vaughn College has a six-acre campus and is convenient to major transportation routes. As part of the institution's strategic plan, a 200-bed residential hall has been built, enabling students to live and pursue their chosen field of study on campus.

Description

Job Title: Senior Academic Success Coach

Department: Office of Academic Success Division of Student Affairs

Reports: Director of Student Success and Graduation Initiatives

Status: Exempt

Position Status: Full Time

Hours: 35 hours/week, during Mon-Fri, some Saturday or evening hours may be required.

Company Conformance Statements

• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other supervisors, coworkers, customers, vendors, agencies, etc.

Position Purpose

In support of Vaughn College’s enrollment, retention, and graduation goals, provides academic success coaching to students. Advises students on academic planning, degree completion strategies, available resources, and related academic processes. Provides leadership and guidance to Advisers and Academic Success Coaches by supporting staff development, sharing best practices, and coordinating initiatives.

Major Responsibilities/Duties/Functions/Tasks

• Provide proactive advising and coaching to an assigned caseload of students to support retention, persistence, progression, and timely graduation.
• Responsible for providing students with basic level information related to College and program policies and procedures and general information related to campus resources.
• Serve as the primary contact for assigned cohort(s) and assist with schedule planning, registration, four-year plans, career and graduate school planning. Works with college offices to develop, monitor, and update degree plans, audits and academic records.
• Maintains a case roster of students in the student information system(s); follows a detailed inquiry management and communication plan; tracks student engagements; assists with developing and presenting reports and data. Meets established unit benchmarks, customer service standards, key performance indicators, and daily productivity metrics.
• Provide prerequisite checks and other records maintenance as required.
• Assists students' connection with the college for registration permissions, course substitutions, course equivalency reviews, transient requests, and other records maintenance as required.
• Builds relationships with students to develop a required academic plan to meet timely graduation requirements.
• Explains academic policies, procedures, and guidelines and helps students navigate the institution’s administrative processes.
• Achieve established metrics, which may include contact hours, appointments, and associated summary reports, assigned students continuing to the next term.
• Teach at least one section of the First-Year Initiative (FYI) or First-Year Experience (FYE) course, providing instruction that supports first-year student transition, engagement, and academic success.

Leadership Responsibilities

• Serve as a senior member of the advising team and provide leadership, guidance, and subject matter expertise to Academic Success Coaches and advising staff.
• Assist the Director with onboarding, training, mentoring, and supporting newly hired Academic Success Coaches.
• Develop, maintain, and deliver training materials, advising resources, procedures, and best practices for the Academic Affairs team.
• Assist the Director in identifying opportunities to improve student support services, advising practices, and retention initiatives through innovative and evidence-based approaches.
• Review student success, persistence, and retention data to identify trends, develop intervention strategies, and recommend improvements to support student achievement.
• Analyze retention, persistence, and graduation data to develop evidence-based intervention strategies, support institutional assessment and accreditation efforts, and improve student success outcomes.
• Coordinate and lead targeted student outreach campaigns and intervention efforts for at-risk student populations.
• Foster a welcoming, inclusive, and student-centered advising environment that promotes belonging, engagement, and academic success.
• Represents academic success on college committees.

Qualifications

Education and/or Experience Requirements

• Bachelor’s degree in education, counseling or a field related to mechanical, electrical or mechatronic engineering;

Professional Skills

• Working knowledge of Microsoft Office suite, specifically Word and Excel.
• Demonstrated excellence in written, oral and interpersonal communication skills;
• Demonstrated professionalism, including the ability to treat others respectfully and to speak courteously;
• Ability to work independently;
• Ability to follow up on tasks as appropriate.

Reasoning Ability

• Ability to define problems, collect data, establish facts and draw conclusions;
• Ability to understand and follow directions.

Work environment and physical functions

This position is located in an office environment. Generally, an employee needs to be able to sit, stand and navigate within the office area. The office equipment either individually used or shared with a department is the responsibility of all employees. This position is based on our campus in Queens, NY. This position is eligible for a hybrid work schedule (in-person 4 days a week and remote 1 day a week), subject to change based on college policy and the business needs of the division. Specific days and schedule will be determined between you and your manager. Appropriate workspace will be required for remote work.

Preferred:

• Master’s degree in higher education or closely related field.
• Knowledge of topics in the discipline of engineering, or management
• Experience proactive interventions or alerts for effective interventions
• Experience using SONIS (or similar student information system) for records retrieval.
• Experience providing academic advisement, coaching or counseling to college-level students.

Salary

$67,000 - $70,000

Full-Time/Part-Time Full-Time

Exempt/Non-Exempt Non-Exempt

Salary $67,000 - $70,000

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.

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