Senior Academic Advisor & Student Services Lead

George-Mason-University; Fairfax (VA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

George Mason University in Fairfax, VA seeks a Senior Academic Advisor to lead the undergraduate SIS advising team, support degree planning, and provide administrative support for student services activities.

You will contribute to recruitment and orientation, program development, and system maintenance, while delivering high‑quality customer service with confidentiality and professionalism in a hybrid work environment.

Qualifications

• Bachelor’s degree in related field or the equivalent combination of education and experience.
• Experience working independently with initiative.
• Experience in a professional, mid-level administrative environment.
• Experience dealing with confidential records or information.
• Knowledge of student services and advising; customer service skills.
• Excellent written, verbal and interpersonal communication skills.
• Demonstrated skills in coordinating programs and activities in an academic setting.
• Proficiency with related technology.
• Professionalism and confidentiality with initiative and good judgment.
• Independent self-starter with strong organizational skills and attention to detail.

Responsibilities

• Directs undergraduate SIS advising interactions focused on degree planning and progress.
• Advises SIS students on degree completion and course registration.
• Manages advising hours and meets with students to discuss policies.
• Delivers high-quality, responsive customer service using university systems.
• Responds to student inquiries via GM email; supervises part-time advisors.
• Oversees Recruitment and Orientation activities and trains staff.
• Participates in program development, assessments, and special projects.
• Maintains records in the universityCRM and degree audit systems.
• Completes forms and participates in policy review.
• Assists with training and onboarding for staff.

Skills

Communication skills

Interpersonal skills

Organizational skills

MS Office

Independent work

Professionalism & confidentiality

Education

Bachelor’s degree in related field

Master’s degree in related field

Tools

MS Office

Job description

George Mason University in Fairfax, VA seeks a Senior Academic Advisor to lead the undergraduate SIS advising team, support degree planning, and provide administrative support for student services activities.

You will contribute to recruitment and orientation, program development, and system maintenance, while delivering high‑quality customer service with confidentiality and professionalism in a hybrid work environment.