Senior 24x7 Mission-Critical Systems Engineer

Maximus; Bay St. Louis (MS); On-site; USD 100,000 - 140,000; Full time

Job summary

Maximus is seeking an onsite Senior Technical Authority to deliver continuous 24x7 expert support for mission-critical infrastructure in Bay St. Louis, MS. You will lead hands-on fault isolation, restore services, and coordinate rapid responses during outages.

Responsibilities include disaster recovery testing, documentation, and ensuring SLA adherence while collaborating with incident management, network, and vendor teams. A background in data centers and 10+ years in related roles is required.

Qualifications

• Active Public Trust or DHS suitability preferred; US citizenship or national status required.
• Bachelor’s degree in IT/CS/Engineering or equivalent experience.
• 10+ years in data center ops, systems engineering, or infrastructure support.

Responsibilities

• Serve as onsite senior technical authority providing 24x7x365 expert support.
• Fault isolation, troubleshooting, and restoration of critical infrastructure components.
• Rapid response during high-severity outages in degraded environments.
• Coordinate with incident management, network, and remote engineering teams to restore services.
• Support disaster recovery procedures, failover operations, and DR testing.
• Monitor health and performance to prevent outages in mission-critical environments.
• Provide onsite support for high-risk changes and infrastructure upgrades.
• Coordinate with carriers, vendors, and stakeholders to support operations.
• Maintain runbooks, docs, and procedures for auditability and compliance.
• Ensure SLA adherence through rapid response, resolution, and communications.

Skills

Public Trust

Data center ops

Incident management

Troubleshooting

24x7 support

Disaster recovery

Root cause analysis

Coordination

Education

Bachelor’s degree in IT/CS/Engineering

Tools

VMware

Hyper-V

Networking hardware

Job description

Maximus is seeking an onsite Senior Technical Authority to deliver continuous 24x7 expert support for mission-critical infrastructure in Bay St. Louis, MS. You will lead hands-on fault isolation, restore services, and coordinate rapid responses during outages.

Responsibilities include disaster recovery testing, documentation, and ensuring SLA adherence while collaborating with incident management, network, and vendor teams. A background in data centers and 10+ years in related roles is required.