SEND Complaints Officer

Venn Group; Franklin Township (NJ); Remote; USD 60,000 - 80,000; Full time

Job summary

A specialist recruitment agency is seeking an Interim Complaints Officer for remote working. The candidate will handle complaints related to Special Educational Needs, ensuring resolutions are met in accordance with legislative frameworks. The ideal applicant has substantial experience in complaint investigations and communication skills. The position is initially set for 3 months with a competitive rate.

Qualifications

• Must have experience working within complaints for Special Educational Needs department at a Local Authority.
• Expert knowledge of relevant legislative and regulatory framework for SEND.
• Significant experience in handling complaints and investigations.

Responsibilities

• Receive representations concerning SEND Services and assist in complaint resolutions.
• Operate the SEND complaints procedure.
• Undertake Stage 1 Complaint Investigations independently.

Skills

Experience with complaints for Special Educational Needs department

Knowledge of legislative and regulatory framework for SEND

Significant experience in handling complaints/investigations

Understanding of educational needs for children with SEND

Excellent written and verbal communication skills

Job description

Overview

Interim Complaints Officer – SEND Services - Remote Working

Location: South West Local Authority

Rate: £350-£370

Set-up: Remote working

Duration: Initially 3-months

Hours: Full-time

The Role

• Receive representations concerning SEND Services and assist in seeking the resolution of complaints at the earliest possible opportunity in the process
• Operate the SEND complaints procedure
• Undertake Stage 1 Complaint Investigations independently of SEND Services and produce written responses to complainants, with recommended actions & resolutions, within required timescales
• Implement a system which ensures that recommendations made as part of a complaint investigations are progressed and completed
• Work with the service when Complaint’s progress to Stage 2 or the LGO – to ensure we evidence our responses and resolutions
• Develop practice to implement learning from Complaints
• Offer advice to members of staff who may be involved in a complaint investigation
• Maintain a record of complaints and provide statistical information on them to different forums as appropriate

Requirements

• Must have experience working within complaints for Special Educational Needs department at a Local Authority
• Expert and detailed knowledge and understanding of relevant legislative and regulatory framework for SEND and Government initiatives relating to SEND, and working knowledge of related regulations (e.g., exclusions and admissions)
• Significant experience in handling complaints/investigations and working with statutory complaints and the appeal processes
• Expert knowledge and understanding of mechanisms to support schools and other settings to meet the educational needs of children and young people with SEND
• Excellent written and verbal communication skills, with the ability to write clear reports
• Enhanced DBS

How to apply

If you are interested in this Complaints Officer role, please send through an up-to-date CV to [e-mail] and then a member of the team will call you to discuss further.

At Venn Group, we endeavour to respond to all applications. However, due to the volume of applications we receive, if you have not heard from us within 48 hours please assume you have been unsuccessful on this occasion.