Semiconductor Field Service Manager (10 Year Minimum) – Austin, Texas

Fabworx Solutions; Austin (TX); Presencial; USD 150.000 - 190.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company Bonus Program

401(k) with Company Matching

Flexible Scheduling Options for Family

Medical, Dental, and Vision Insurance

Descripción de la vacante

Fabworx Solutions’ Austin, TX HQ seeks a Semiconductor Field Service Manager to lead field service activities, including installations, troubleshooting, and new product deployments, with regular travel.

You will report to the Director – Customer Engineering and collaborate with Sales, Engineering, Manufacturing, and Executive Leadership to ensure project success and customer satisfaction. Focus areas include PVD, CVD, Etch, RTP, and Epi on Applied Materials platforms.

Formación

• Minimum 10 years in semiconductor field service or related roles.
• Experience leading field service teams or engineering groups.
• Extensive troubleshooting experience on semiconductor capital equipment in high-volume fabs.
• Strong knowledge of robotics, wafer handling, vacuum, motion control, electrical, pneumatics, and precision mechanics.
• Hands-on support for Applied Materials Endura, Centura, or Producer platforms preferred.
• Experience with PVD, CVD, RTP, Etch, and Epi process tools.
• Strong project management and organizational skills.
• Excellent written and verbal communication; willingness to travel domestically and internationally.

Responsabilidades

• Serve as primary escalation point for complex customer issues requiring advanced troubleshooting.
• Maintain hands-on role in critical installations, upgrades, and new product deployments.
• Develop field service strategies, SOPs, training, and best practices.
• Coordinate field resources, travel, staffing, and project execution across sites.
• Build and maintain strong customer relationships.
• Lead root cause investigations and implement corrective actions.
• Monitor service metrics, equipment reliability, and customer satisfaction.
• Support worldwide customer sites as needed.

Conocimientos

Field service leadership

Root cause analysis

Project management

Customer relationship management

Troubleshooting

Communication

Travel readiness

Herramientas

Endura

Centura

Producer

Descripción del empleo

Semiconductor Field Service Manager (10 Year Minimum)

The Field Service Manager is responsible for leading Fabworx's field service endeavors by coordinating, managing, and actively engaging in customer support, complex troubleshooting, installations, and new product introductions. This role combines technical leadership with hands‑on field support, ensuring our customers receive exceptional service while driving continuous improvement within the service organization.

In addition to managing and performing installations, you will serve as the primary point of escalation for complex technical issues from the field, working closing with our foreign field service professionals and Manufacturing Quality team on FAs, 8Ds, and other related technical investigation tools.

This position is based at our Austin, Texas headquarters and requires regular travel throughout the United States and internationally to support customer sites, strategic projects, and new product deployments.

You will report to the Director – Customer Engineering and work closely with Sales, Engineering, Manufacturing, and Executive Leadership to ensure successful project execution, customer satisfaction, and continued business growth.

Primary areas of focus include PVD, CVD, Etch, RTP, and Epi process equipment, with an emphasis on Applied Materials platforms including Endura, Producer SE/GT, and Centura.

Field Service Manager Primary Responsibilities

• Serve as the primary technical escalation point for complex customer issues requiring advanced troubleshooting and root cause analysis.
• Maintain an active hands‑on role by supporting critical installations, major equipment upgrades, complex troubleshooting efforts, and new product introductions when required.
• Develop field service strategies, standard operating procedures, training, and best practices to improve safety, quality, efficiency, and customer satisfaction.
• Coordinate field resources, travel schedules, staffing priorities, and project execution across multiple customer sites.
• Build and maintain strong customer relationships.
• Lead root cause investigations for field performance issues and ensure corrective and preventive actions are effectively implemented.
• Monitor field service metrics, equipment reliability, customer satisfaction, response times, and overall service performance.
• Support worldwide customer sites as needed, including sister fabs and strategic customer projects.

Field Service Manager Experience

• 10 years of semiconductor equipment experience in field service, applications engineering, customer engineering, or manufacturing support.
• Previous experience leading field service teams, technical projects, or engineering groups is strongly preferred.
• Extensive experience troubleshooting semiconductor capital equipment in a high-volume manufacturing environment.
• Strong working knowledge of semiconductor robotics, wafer handling systems, vacuum systems, motion control, electrical systems, pneumatics, and precision mechanical assemblies.
• Hands‑on experience supporting Applied Materials Endura, Centura, or Producer platforms is highly preferred.
• Experience supporting PVD, CVD, RTP, Etch, and Epi process tools.
• Demonstrated ability to lead complex technical investigations and perform structured root cause analysis.
• Strong project management and organizational skills.
• Excellent written and verbal communication skills.
• Ability to travel domestically and internationally as required.

Exceptional verbal and written communication skills and attention to detail – it is one of your strengths

Ability to independently establish and maintain customer relationships up and down an organization

Strategic mindset that can connect the company’s long‑term goals with near‑term action

An entrepreneurial spirit who wants to be part of building a great company

Self‑motivated, self‑directed, and comfortable working in a less‑structured work environment that focuses heavily on internal collaboration

Desire to be in a role with long‑term growth opportunities in a low‑turnover company

A conviction that industrial manufacturing should be environmentally conscious and the desire to do your part to help Fabworx’s environmental transition

Fabworx Solutions

Fabworx began in 2002 with a focus on improving the mechanical performance of semiconductor wafer processing equipment robots. That initial idea grew to now include an array of hardware innovations across PVD, CVD, Diffusion, Etch, RTP, and more. We have little interest in doing what others can do but cheaper. Instead, we focus on fixing problems few are addressing with our unrivaled products.

Our business reaches across the globe from the United States to East and Southeast Asia to Europe. We’re headquartered in Austin with branch offices in South Korea and Taiwan and distributors in ten other countries.

Who We Are:

A family-friendly small company that’s light on red tape and heavy on novel thinking and creative approaches

A company that respects your input and gives you a voice in company direction

An just‑right balance between teamwork and personal contribution

An ISO‑certified manufacturer that doggedly strives for zero defects

A team doing all of this in one of the most unique office spaces in the East Austin community

What We Believe:

This isn’t a job. It’s your career. We’re dedicated to your personal and professional growth.

A good career and a good life are not incompatible. Take care of your loved ones. Use your PTO. Enjoy your life.

Every business, no matter the industry or size, should urgently do what it can to reduce its environmental footprint.

Business should be a force for good.

Company Bonus Program

401(k) with Company Matching

Flexible Scheduling Options for Family Care Needs

Medical, Dental, and Vision Insurance and Benefits

Parental and Family Leave

Short-Term and Long-Term Disability Insurance

Health Savings Accounts and Flexible Spending Account Options

Diversity

Fabworx Solutions is an equal opportunity employer.