Field Service Engineer - Austin, Texas

FM Industries

Austin (TX)

On-site

USD 77,000 - 95,000

Full time

2 days ago

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Benefits offered by this job

Competitive Salary

PTO Program

Nine paid holidays

Medical, Dental, Vision and Life Ins.

Disability Coverage at no cost

Tuition Assistance

Pet Insurance

Flexible Spending Plans

Health Spending Plans

Online learning center

Job summary

FM Industries in Austin, TX seeks a skilled Field Service Engineer to provide on-site maintenance, installation, and service for semiconductor equipment. You will inspect assemblies, troubleshoot issues, and work closely with customers to ensure uptime and satisfaction.

Requires 5–7 years' experience with plasma etching/deposition systems; a mechanical or electrical engineering degree; strong communication and ability to work independently; travel to customer sites as needed.

Qualifications

Requires 5-7 years experience in maintenance and troubleshooting of semiconductor process equipment.
Experience with plasma etching and plasma deposition systems preferred.
Requires Degree in Engineering (Mechanical, Electrical). Associate level or higher or equivalent work experience.
Requires 5-7 years client facing experience with strong problem solving and have experience working independently as needed
Extensive cleaner and assembly experience for Applied Materials
Strong writing and communication skills

Responsibilities

Provide timely, professional, and courteous field service and technical product support to key customers.
Provide support with component research and troubleshooting, repair, installation, preventative maintenance, and coordinating the ordering and installation of spare parts.
Perform equipment installation based on manufacturing specification.
Provide technical support for manufacturing and engineering by discussing details of component/sub-system specifications with customers during onsite visits or by telephone/video conferences.
Assist in writing, reviewing, and updating installation, operation, and maintenance manuals for systems in the customer install base.

Skills

Field service

Customer communication

Problem solving

Independent work

Team player

Technical writing

Education

Engineering degree (Mechanical or Electrical)

Associate degree or higher

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

000210 Quality Others Regular Full-Time Professional Austin, TX, US

30+ days ago Requisition ID: 5450

Salary Range: $77,000.00 To $95,000.00 Annually

WHAT CAN WE OFFER YOU FOR ALL YOUR HARD WORK?

Competitive Salary
PTO Program
Nine (9) Paid Holidays!!
Medical, Dental, Vision and Life Insurance
Short and Long-Term Disability Coverage AT NO COST TO EMPLOYEE!!
Tuition Assistance
Pet Insurance
Flexible Spending Plans
Health Spending Plans
Comprehensive Online Learning Center - houses thousands of training resources available to learn at your own pace!!
401(k) Retirement Savings - with a generous company 30% match! (100% vested after six years)

GET TO KNOW US:

FM Industries can promise you an environment that not only encourages your best, but also rewards it with plenty of room to grow. FM industries is a premier manufacturing solutions provider. We specialize in build to print, precision machined components, anodizing and engineered thermal spray coatings. We provide customers leading edge support from protype to production.

SUMMARY OF POSITION

Responsible for providing daily ongoing support of customer equipment, inspecting and installing assemblies and components, inspecting equipment and conducting research on site in Austin, Texas in order to solve problems quickly and report on project status. FSE’s will ensure that everything works smoothly and engineering designs are being followed. This position is responsible for ensuring the highest level of customer satisfaction by anticipating and meeting the customer’s operational needs and commitments.

Provide timely, professional, and courteous field service and technical product support to key customers.
Provide support with component research and troubleshooting, repair, installation, preventative maintenance, and coordinating the ordering and installation of spare parts.
Perform equipment installation based on manufacturing specification.
Provide technical support for manufacturing and engineering by discussing details of component/sub-system specifications with customers during onsite visits or by telephone/video conferences.
Assist in writing, reviewing, and updating installation, operation, and maintenance manuals for systems in the customer install base.

EDUCATION AND/OR EXPERIENCE REQUIRED

Requires 5-7 years experience in maintenance and troubleshooting of semiconductor process equipment. Experience with plasma etching and plasma deposition systems preferred.
Require Degree in Engineering (Mechanical, Electrical). Associate level or higher or equivalent work experience.
Requires 5-7 years client facing experience with strong problem solving and have experience working independently as needed
Extensive cleaner and assembly experience for Applied Materials
Team player with excellent people/relationship skills, mechanical skills and problem-solving abilities.
Strong writing and communication skills

PREFERRED EXPERIENCE

Experience with plasma etching and plasma deposition systems preferred.

CULTURE

At FM Industries our success is powered by people and technology. Our culture is what makes FM a fun and rewarding place to work. We champion diversity and we are always seeking new ways to amaze our customers. Success is celebrated and integrity is the core of who we are at FM Industries.

FM Industries Values