Semiconductor Field Service Engineer

Forge Nano, Inc.; Thornton (CO); On-site; USD 55,104 - 71,635; Full time

Benefits offered by this job

Medical/dental/vision insurance

401(k) plan with company match

Paid time off (PTO)

Job summary

A materials technology company is seeking an experienced Semiconductor Field Service Engineer for its Thornton, CO location. The role involves servicing semiconductor equipment, troubleshooting issues, and collaborating with various teams to ensure customer satisfaction. Applicants should have a degree and relevant experience in field service, with proficiency in Microsoft Office and CRM platforms. The position offers a full-time hourly rate of $40-$52 based on qualifications, along with comprehensive benefits such as healthcare plans and a 401(k).

Qualifications

• Bachelor’s degree with 4+ years’ experience or Technical Associate’s Degree with 8+ years’ experience.
• Industry-relevant field service and customer service experience is required.
• Proficient with Microsoft Office Suite and CRM platforms.

Responsibilities

• Perform on-site installation, service, modification, and repair of Semiconductor ALD coating equipment.
• Troubleshoot new problems remotely and in the field.
• Co-author and follow necessary documentation for procedures and best practices.

Skills

Customer service experience

Troubleshooting

Communication skills

Technical proficiency with Microsoft Office

Education

Bachelor’s degree with 4+ years’ experience or Technical Associate’s Degree with 8+ years’ experience

Tools

CRM platforms

Job description

Semiconductor Field Service Engineer

Applicants must reside within commuting distance of Forge's Thornton, Colorado Office.

Summary/Objective

Forge Nano Inc., a fast-growing materials company with a focus on manufacturing nano‑scale coating equipment across a wide range of markets, is seeking an experienced Field Service Engineer specializing in Semiconductor equipment. This position covers a broad range of advanced service duties, including servicing equipment in the field, performing remote/virtual service calls, participating in continual improvement efforts, and interacting frequently in customer‑facing situations, which require a friendly, patient, and professional attitude.

Essential Functions & Responsibilities

• Perform on‑site installation, service, modification, and repair of Semiconductor ALD coating equipment, with a focus on quality and customer satisfaction
• Troubleshoot new problems remotely and in the field efficiently
• Co‑author and follow necessary documentation for procedures, processes, and best practices including work instructions, standard operating procedures, and completing relevant checklists
• Support in‑house semiconductor tool operations, demo coatings, and maintenance requirements
• Interface with Forge Nano’s R&D, Operations and Engineering teams for continuous improvement projects
• Order/install parts and help manage inventory system
• Maintain a safe work environment and stay OSHA compliant with relevant safety training
• Adhere to both internal and customer standards of conduct
• Professionally represent the company to the customer
• Initiate management of changes or corrective action requests for continual improvement

Required Education and Experience

• Bachelor’s degree with 4+ years’ experience OR Technical Associate’s Degree or equivalent military training with 8+ years’ experience
• Industry‑relevant field service and customer service experience
• Proficient with Microsoft Office Suite: Outlook, Excel, Word, etc. and CRM platforms

Preferred Skills and Experience

• Prior experience in service and equipment repair in a cleanroom environment
• Basic understanding of semiconductor deposition techniques and equipment design
• Prior experience in installation, troubleshooting, maintenance, and repair of capital chemical processing equipment, while complying with customer procedures
• Understanding of industrial safety standards and handling of hazardous materials
• Able to travel frequently, and on short notice if required
• Excellent customer‑facing communication skills
• Experience following and/or writing work instructions and standard operating procedures
• Diligent organizational skills
• Ability to prioritize and execute tasks with stringent deadlines
• Flexibility to take support calls outside regular business hours

Work Environment

Work is carried out in our large technical facility, remotely, and at customer locations, often in cleanrooms and frequently with minimal physical clearance. While performing the duties of this job, the employee may handle hazardous chemicals at times. The employee will be required to wear all appropriate safety equipment including but not limited to eye protection, gloves, steel‑toe shoes, lab coat, etc. An employee in this position works in an environment in which safety, environmental and health concerns may demand constant attention. Strict adherence to corporate and/or plant policies, rules and regulations in these areas is required. Employee will also be subject to customer safety policies and procedures during field service visits.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to perform successfully the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee occasionally will work near moving mechanical parts. The noise level in the work environment is moderate. While performing the duties of this job, the employee is regularly required to talk or hear or communicate. The employee frequently is required to stand, walk, and reach with hands and arms. Lifting of containers upwards of 50 lbs will be required periodically.

Travel

Regular and frequent travel is expected for this position, with some travel on short notice. Since some international travel may also be necessary, all interested applicants must possess a current passport. Forge Nano is located in Thornton, CO. The employee is expected to reside within reasonable driving distance of the facility.

Compensation/Benefits

• This is a Full‑Time hourly position, with possible overtime at 1.5×. Expected hourly rate range is $40‑52/hour, based on qualifications.
• Medical/dental/vision/disability and life insurance, holidays, PTO, Flexible Spending Account and 401(k) plan with company match and additional voluntary benefits.

Forge Nano is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.