Semiconductor Field Service Engineer

Forge Nano Inc.; Thornton (CO); On-site; USD 55,104 - 71,635; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Flexible spending account

Holidays and PTO

Job summary

Forge Nano Inc. is seeking an experienced Field Service Engineer to work with semiconductor ALD coating equipment. The role includes installation, troubleshooting, and repair at customer locations, which often involves travel (approximately 50% domestically and internationally).

The ideal candidate will have a bachelor's degree with relevant field experience or equivalent military training. Proficiency in Microsoft Office and excellent communication skills are essential. Benefits include medical insurance, a 401(k) plan, and flexible spending accounts.

Qualifications

• 4+ years of experience in service or customer support, or equivalent military experience with 8+ years.
• Experience with semiconductor equipment installation and repair.
• Understanding of industrial safety standards.

Responsibilities

• Perform installation and repair of Semiconductor ALD coating equipment.
• Troubleshoot equipment issues both remotely and on-site.
• Maintain documentation including work instructions and checklists.

Skills

Field service experience

Customer service experience

Proficiency with Microsoft Office Suite

Communication skills

Organizational skills

Ability to travel frequently

Education

Bachelor’s degree or Technical Associate’s Degree

Job description

Summary/Objective

Forge Nano Inc, a fast‑growing materials company specializing in nano‑scale coating equipment, is seeking an experienced Field Service Engineer for Semiconductor equipment.

Essential Functions & Responsibilities

• Perform on‑site installation, service, modification, and repair of Semiconductor ALD coating equipment with a focus on quality and customer satisfaction.
• Troubleshoot new problems remotely and in the field efficiently.
• Co‑author and follow necessary documentation, including work instructions, SOPs, and checklists.
• Support in‑house semiconductor tool operations, demo coatings, and maintenance requirements.
• Interface with R&D, Operations, and Engineering teams for continuous improvement projects.
• Order/install parts and help manage inventory system.
• Maintain a safe work environment and stay OSHA compliant with relevant safety training.
• Adhere to internal and customer standards of conduct.
• Professionally represent the company to the customer.
• Initiate management of changes or corrective action requests for continual improvement.

Required Education and Experience

• Bachelor’s degree with 4+ years of experience OR Technical Associate’s Degree or equivalent military training with 8+ years of experience.
• Industry‑relevant field service and customer service experience.
• Proficiency with Microsoft Office Suite: Outlook, Excel, Word, etc.; CRM platforms.

Preferred Skills and Experience

• Experience in service and equipment repair in a cleanroom environment.
• Basic understanding of semiconductor deposition techniques and equipment design.
• Experience in installation, troubleshooting, maintenance, and repair of capital chemical processing equipment.
• Understanding of industrial safety standards and handling of hazardous materials.
• Ability to travel frequently and on short notice if required.
• Excellent customer‑facing communication skills.
• Experience following and/or writing work instructions and SOPs.
• Diligent organizational skills.
• Ability to prioritize and execute tasks with stringent deadlines.
• Flexibility to take support calls outside regular business hours.

Work Environment

Work is performed in a large technical facility, remotely, and at customer locations, often in cleanrooms and with limited physical clearance. Hazards may include chemicals; appropriate safety equipment is required.

Physical Demands

Requires standing, walking, reaching, and lifting up to 50 lbs. Includes exposure to moderate noise and communication tasks.

Travel

Approximately 50% travel, domestic and international; valid passport required.

Compensation/Benefits

• Full‑time hourly position with possible overtime at 1.5×. Expected hourly rate $40‑52.
• Medical, dental, vision, disability and life insurance; holidays; PTO; flexible spending account; 401(k) with company match and additional voluntary benefits.

Forge Nano is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age or any other characteristic protected by law.