SEMCO - Business Applications Admin

WGL Holdings, Inc.; Port Huron (MI); On-site; USD 83,000 - 121,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Job summary

AltaGas seeks a Business Applications Administrator to independently manage and improve our enterprise applications. You will diagnose complex issues, implement enhancements, and collaborate with stakeholders to translate needs into system solutions.

The role involves upgrades, testing, and documentation, with mentoring for less experienced teammates. OpenGrid, OnBase, IVR, and enQuesta experience is preferred.

Qualifications

• Bachelor’s degree in Business, Information Systems, or related field (or equivalent experience).
• 4+ years of experience supporting enterprise business applications.
• Ability to work independently and manage competing priorities.
• Experience resolving complex application and integration issues.
• Strong understanding of business processes and system interdependencies.
• Experience supporting cross-functional initiatives and system improvements.
• Preferred: experience with OpenGrid, OnBase, Selectron IVR, enQuesta, or similar enterprise systems.

Responsibilities

• Independently manage and support enterprise business applications. Diagnose and resolve complex system and integration issues.
• Analyze business requirements and implement system enhancements aligned to best practices.
• Lead portions of application upgrades, deployments, and testing efforts.
• Partner with stakeholders to translate operational needs into system solutions.
• Develop and maintain system documentation and user guides.

Skills

Application expertise

Cross-functional collaboration

Troubleshooting

Vendor coordination

Education

Bachelor’s degree in Business, Information Systems, or related field

Tools

OpenGrid

OnBase

Selectron IVR

enQuesta

Job description

Job Description SEMCO - Business Applications Administrator

The Business Applications Administrator is a fully qualified individual contributor responsible for the administration, configuration, support, and continuous improvement of enterprise business applications. This role applies in-depth functional and technical expertise to independently manage system performance, troubleshoot complex issues, and drive application improvements. The position partners cross-functionally to enhance business processes and serves as a technical resource and mentor to other team members.

Application Administration & Support

• Independently manage and support enterprise business applications. Diagnose and resolve complex system and integration issues using structured troubleshooting techniques. Serve as a functional and technical resource for team members and business users.

Configuration & Continuous Improvement

• Analyze business requirements and implement system enhancements aligned to best practices. Identify and lead improvements to workflows, automation, and system performance. Evaluate system capabilities and recommend solutions that improve operational outcomes.

Testing, Upgrades & Change Management

• Lead portions of application upgrades, deployments, and testing efforts. Validate system changes to ensure alignment with business and technical requirements. Support change management processes including documentation, approvals, and implementation.

Business & Vendor Collaboration

• Partner with stakeholders to translate operational needs into system solutions. Work directly with vendors to troubleshoot issues and implement enhancements. Support cross-functional initiatives impacting multiple systems or teams.

Documentation & Knowledge Sharing

• Develop and maintain system documentation and user guides. Provide guidance and informal mentorship to less experienced team members.

Project & Process Support

• Participate in or lead components of application-related projects and integrations. Assist in process improvement and system optimization initiatives. Monitor system usage and performance to ensure alignment with business objectives.

Qualifications

• Bachelor’s degree in Business, Information Systems, or related field (or equivalent experience)
• 4+ years of experience supporting enterprise business applications
• Demonstrated ability to work independently and manage competing priorities
• Experience resolving complex application and integration issues
• Strong understanding of business processes and system interdependencies
• Experience supporting cross-functional initiatives and system improvements
• Preferred: experience supporting applications such as OpenGrid, OnBase, Selectron IVR, enQuesta, or similar enterprise business systems.

Key Competencies

• Application system expertise
• Business process analysis and optimization
• Advanced troubleshooting and problem-solving
• Vendor coordination and stakeholder communication
• Change management and documentation discipline

Additional Expectations

• Participate in on-call support rotations as needed
• Support after-hours deployments or critical issue resolution
• Maintain awareness of industry trends and emerging technologies

We offer a competitive salary range of $83,200 to $120,550 per year, commensurate with experience, education, and skills.

In addition, we provide a comprehensive benefits package including health insurance, retirement plans, and paid time off.

The Company values diversity in its workforce and encourages United States military veterans and service members who meet the qualifications to apply.

Why work at AltaGas?

AltaGas is a North American energy infrastructure company with a focus on owning and operating assets that provides affordable energy to our customers. AltaGas assets include Washington Gas/WGL, SEMCO, and Petrogas. Our talented team, nearly 3,000 strong, leverages the strength of our assets and expertise along the energy value chain to connect customers with premier energy solutions – from the well sites of upstream producers to the doorsteps of homes and businesses to new markets around the world.

We deliver affordable natural gas to approximately 1.7 million customers’ homes and businesses through regulated natural gas distribution utilities across four jurisdictions in the United States and two regulated natural gas storage utilities in the United States.

Learn more about our team, vision, and strategy. To learn more about our mission: https://youtu.be/k1mrKDdsYW8?si=y1k3NOyHxgf4emdL #LI-JH1

For Canadian hires:

AltaGas hires personnel on the basis of job-related qualifications. All qualified applicants will receive consideration without regard to a person's ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, record of offences, marital status, family status or disability or any other characteristic protected by applicable law.

For U.S. hires:

WGL/SEMCO/AltaGas offers a total rewards package that includes competitive pay, incentive bonus plans, holiday pay, 401K matching and a wide array of benefits. These benefits including medical, dental and vision coverage are designed to help you and your family stay healthy. We also have paid time off (PTO) to balance the demands of your work and personal life. Available benefits vary depending on the specifics of the role.

U.S. affiliates of AltaGas are committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.

We value and encourage diversity and solicit applications from all qualified applicants without regard to race, ethnicity, religion, gender, age, national origin, marital status, sexual orientation, gender identity, family responsibilities, matriculation, physical or mental disabilities, political affiliation, genetic information, status as a protected veteran or any other characteristic protected by federal, state, or local law.

AltaGas is a leading energy infrastructure company with a footprint in some of North America’s most strategic energy markets. Our strategy is simple: to leverage the strength of our assets and expertise along the energy value chain to connect customers with premier energy solutions – from the well sites of upstream producers to the doorsteps of homes and businesses, and to new markets around the world.