SEM Specialist

Egreenservices; Durham (NC); On-site; USD 66,000 - 87,000; Full time

Benefits offered by this job

Growth plan

Mentor

Benefits beyond Durham office

Job summary

Capital Partners in Durham, NC is hiring a SEM Specialist at a mid-level. You will own end-to-end initiatives, handle confidential information, and resolve customer concerns with outcomes.

The role emphasizes handoffs among NC teams, process improvement, and decision-making while maintaining accuracy and adaptability to evolving business needs.

Qualifications

• 4+ years of Process Improvement experience.
• Mid-level fluency in Customer Service.
• Experience resolving customer concerns with outcomes.
• Ability to map handoffs between NC teams.
• Detail-oriented with accuracy.

Responsibilities

• Handle confidential information with discretion.
• Resolve customer concerns with patience and outcomes.
• Make general tradeoffs visible for Capital Partners.
• Turn a vague mandate into measurable work.
• Map handoffs between NC teams to prevent gaps.

Skills

Process Improvement

Customer Service

Decision Making

Detail‑oriented

Flexibility

Job description

We're a team that ships, supports one another, and is now hiring a SEM Specialist to help us do more of it. Few general roles let you own the whole thing end to end; this mid-level one in Durham does, and it pays $66,000 - $87,000.

Key Responsibilities

• Handle confidential information with discretion and sound judgment
• Resolve customer concerns with patience and a focus on outcomes
• Make general tradeoffs visible so Capital Partners can weigh them
• Turn a vague full-time mandate into work Capital Partners can measure
• Map the handoffs between NC teams so nothing falls in the cracks

What You'll Bring

• Fluency in Process Improvement earned the hard way, not just from a tutorial
• A solid foundation in Process Improvement, refined over 4+ years
• Demonstrated wins in general work somewhere near Durham, NC
• Hands-on general experience that holds up to follow-up questions
• Flexibility to adapt your approach as business needs evolve
• Mid-level fluency in Customer Service, with Decision Making on your roadmap
• Detail-oriented approach with a commitment to accuracy

With roots in Durham, NC and an outcome-focused outlook, Capital Partners delivers software that scales with our customers. We build psychological safety the boring way: by actually following through on what we say.

You will see $66,000 - $87,000 on the offer, plus a growth plan, a mentor, and benefits tuned for life beyond the Durham office.

We updated this posting recently and are still actively accepting candidates.