Seller Success Specialist, Seller Success, NSR

Amazon; New York (NY); On-site; USD 61,000 - 131,000; Full time

Job summary

An established industry player is seeking a dynamic Seller Success Specialist to join their New Seller Recruitment team. In this pivotal role, you will drive business growth by optimizing sales processes and enhancing seller experiences. You will leverage your expertise in data analysis and stakeholder management to provide strategic insights that shape operational excellence. Collaborating with diverse teams, you'll establish mechanisms for performance tracking and contribute to a culture of continuous improvement. If you are passionate about sales success and thrive in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• 3+ years of experience working cross-functionally with tech and non-tech teams.
• Experience in driving end-to-end delivery and communicating results to senior leadership.

Responsibilities

• Analyze processes for defect reduction and increased productivity.
• Manage relationships with cross-functional teams and external stakeholders.
• Create dashboards and perform data reporting and analysis.

Skills

Sales Process Implementation

Data Analysis

Stakeholder Management

Excel (Pivot Tables, VLookUps)

Cross-functional Collaboration

Education

Bachelor's Degree

Tools

Salesforce

Paragon

Business Intelligence Tools

Job description

Seller Success Specialist, Seller Success, New Seller Recruitment(NSR)

Job ID: 2895747 | Amazon.com Services LLC

The New Seller Recruitment org under Selling Partner Recruitment and Success (SPRS) identifies and recruits the brands and products our customers want and helps drive their success by ensuring a strong start on Amazon. As a Sales Success Specialist, you will be partnering with SPRS Sales and the extended Sales Strategy and Operations team to provide strategic business insights and support business growth and operational excellence. In this role, you will learn and be curious about customer pain points and opportunities, and identify the Key Performance Indicators (KPIs) to deliver on overall business objectives. You will establish processes and mechanisms, develop understanding about internal Amazon systems, build strategies for optimization and automation, and play a critical role in driving goals. You will have deep experience in sales processes and tools and reporting analytics to assist in supporting a world-class sales team. The ability to comprehend both quantitative and qualitative data points, connect the dots, and create executive-level content is critical to be successful in this role.


Key job responsibilities
The key job responsibilities in this role will include but not limited to
1) Proactively analyze processes and mechanisms with sub-optimal performance, and focus on defect reduction and increased productivity
2) Manage relationships with cross-functional, offshore team and external stakeholders
3) Drives Paragon experience with continuous Paragon optimization
4) Resource building like wiki and other repositories
5) dashboard creation, data reporting, and data analysis
6) Own Account Rep(AR) Experience agenda, covering (i) AR Education, such as trainings and workshops, content standardization; (ii) Development of Tools for ARs, as well as influencing other teams to develop features needed, (iii) Monitor seller satisfaction surveys
7)Plan, design, and oversee the tactical execution of key initiatives, building and managing roadmap to achieve results
8) support ad hoc projects as needed

BASIC QUALIFICATIONS

- Bachelor's degree or equivalent
- Experience defining, refining and implementing sales processes, procedures and policies, or equivalent
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level
- 3+ years of working cross-functionally with tech and non-tech teams experience
- Experience in driving end to end delivery, and communicating results to senior leadership

PREFERRED QUALIFICATIONS

- Experience using paragon, Salesforce (or other CRM tool) or BI tools
- Experience presenting to senior leadership
- Experience working in Retail or third-party sales
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $61,200/year in our lowest geographic market up to $131,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.