Seller Success Manager

Fanatics Collectibles; Los Angeles (CA); On-site; USD 99,000 - 116,000; Full time

Job summary

Fanatics Collectibles is seeking a Seller Success Manager in Los Angeles to partner with a portfolio of sellers on Fanatics Live. You will optimize performance, navigate the platform, and uncover opportunities to grow seller businesses while delivering exceptional experiences to collectors.

In this role you will use data and relationships to drive growth, collaborate with Product, Operations, Marketing, and Trust & Safety, and lead initiatives that scale our seller programs and improve

Qualifications

• 5+ years of experience in account management, customer success, partner management, marketplace operations, or a related field.
• Proven ability to independently manage complex seller relationships.
• Strong analytical skills and comfort using data to identify trends and make recommendations.
• Experience managing multiple priorities and solving ambiguous problems with minimal oversight.
• Strong business judgment and ability to balance partner needs with company objectives.
• Excellent communication and relationship-management skills.
• Ability to influence cross-functional partners without direct authority.
• Experience leading projects across multiple stakeholders.
• Customer- and partner-focused mindset with a bias toward action.

Responsibilities

• Own relationships with a portfolio of Fanatics Live sellers.
• Develop understanding of seller goals, audiences, and performance.
• Provide actionable recommendations to drive growth and operational performance.
• Identify opportunities and risks within your seller portfolio and address them.
• Support sellers through launches, major events, programs, and high-impact moments.
• Analyze seller performance and marketplace data to identify trends and opportunities.
• Collaborate with Product, Operations, Marketing, Trust & Safety, and other teams to improve outcomes.

Skills

Account management

Customer success

Marketplace operations

Data analysis

Communication

Cross-functional collaboration

Strategic partner management

Job description

Seller Success Manager

Location: Los Angeles, CA, United States; New York, NY, United States

Department: Live Breaking

About Us

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

About the Company

Fanatics Live is a community-driven platform bringing together content, community, and commerce through interactive shopping experiences. We connect fans and collectors with sellers and creators through engaging live experiences, helping communities discover products, share their passions, and participate in collecting in new ways.

Role Summary

We’re looking for a Seller Success Manager to help our sellers grow and succeed on Fanatics Live. You will serve as a strategic partner to a portfolio of sellers, helping them optimize performance, navigate the platform, and identify opportunities to grow their businesses and deliver exceptional experiences to collectors. You’ll develop deep expertise in our seller ecosystem and use performance data, seller insights, and strong relationships to identify opportunities and solve complex challenges. You’ll work independently while partnering closely with teams across Product, Operations, Marketing, Trust & Safety, and other functions to improve seller outcomes and the overall health of the Fanatics Live marketplace.

What You’ll Do

Drive Seller Success

• Own relationships with a portfolio of Fanatics Live sellers and serve as a trusted partner for their success on the platform.
• Develop a deep understanding of seller businesses, goals, audiences, and performance.
• Provide actionable recommendations to improve seller growth, engagement, operational performance, and customer experience.
• Identify opportunities and risks within your seller portfolio and proactively develop plans to address them.
• Support sellers through launches, major events, new programs, and other high-impact moments.

Use Data to Drive Performance

• Analyze seller performance and marketplace data to identify trends, opportunities, and areas for improvement.
• Establish goals and success measures with sellers and regularly assess progress.
• Translate data into clear recommendations that sellers can use to improve their businesses.
• Identify patterns across your portfolio and share insights that can improve broader seller programs and platform experiences.

Solve Complex Seller Challenges

• Independently navigate increasingly complex seller issues involving multiple teams or business considerations.
• Partner with Operations, Product, Trust & Safety, and other teams to resolve seller challenges and improve the seller experience.
• Exercise sound judgment when balancing seller needs, customer experience, platform policies, and business priorities.
• Identify recurring issues and recommend process or program improvements that address root causes.

Partner Across Fanatics Live

• Represent the seller perspective in cross-functional discussions and provide feedback that helps shape products, programs, and operational processes.
• Partner with Product and Operations teams to support launches and improve seller-facing capabilities.
• Collaborate with Marketing and other partners on opportunities that increase seller and collector engagement.
• Lead or contribute to cross-functional projects that improve seller performance and marketplace health.

Strengthen the Seller Success Function

• Develop and share best practices, playbooks, and resources that improve how we support sellers.
• Provide guidance and support to peers and more junior team members.
• Identify opportunities to make Seller Success programs and processes more scalable and effective.
• Bring seller and marketplace insights back to the broader organization to inform decision-making.

What We’re Looking For

• 5+ years of experience in account management, customer success, partner management, marketplace operations, e-commerce, or a related field.
• Demonstrated experience independently managing complex customer, seller, or partner relationships.
• Strong analytical skills and comfort using data to identify trends, diagnose problems, and make recommendations.
• Experience managing multiple priorities and solving ambiguous problems with minimal oversight.
• Strong business judgment and ability to balance partner needs with broader company objectives.
• Excellent communication and relationship-management skills.
• Demonstrated ability to influence cross-functional partners without direct authority.
• Experience leading projects or initiatives across multiple stakeholders.
• Customer- and partner-focused mindset with a strong bias toward action.

Preferred Qualifications

• Experience working with sellers, creators, merchants, or other marketplace participants.
• Experience in marketplaces, e-commerce, livestreaming, social commerce, or creator platforms.
• Familiarity with marketplace metrics and seller performance drivers.
• Experience working in a rapidly growing or evolving technology business.
• Passion for sports, trading cards, collectibles, and the communities surrounding them.

How We Think About This Role

A Seller Success Manager at Fanatics Live is more than a relationship manager. You are expected to independently own meaningful seller relationships, use data and business judgment to improve performance, and solve increasingly complex problems that often span multiple teams.

Success in this role means becoming a trusted partner to sellers while also representing the needs of the broader Fanatics Live marketplace. You’ll use your expertise and influence to improve individual seller outcomes, strengthen our seller programs, and help create exceptional experiences for collectors.

Los Angeles Salary Range

$98,900 — $115,700 USD

NYC Salary Range

$107,500 — $133,750 USD