Seller Operations & Onboarding Specialist

SHEIN; Los Angeles (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health Savings Account with Employer F

Flexible Spending Accounts

Company-Paid Life/AD&D

Disability insurance

Voluntary benefits

Employee Assistance Program

401(k) with company match

Paid vacation & holidays

Free weekly catered lunch

Dog-friendly office

Free gym access

Snacks & beverages

Annual holiday party

Job summary

SHEIN, a global fashion retailer, seeks a detail-oriented Merchant Ops Specialist in Los Angeles to support onboarded sellers via live chat and tickets. You will resolve operational issues, ensure policy compliance, and drive seller performance in a fast-paced e-commerce environment.

Ideal candidates have 1–3 years in customer support or operations, a bachelor’s degree or equivalent, and strong communication skills to guide sellers from onboarding to daily operations.

Qualifications

• 1–3 years of experience in customer support, operations, or related field.
• Bachelor’s degree in business, e-commerce, or related field, or equivalent experience.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple priorities.

Responsibilities

• Act as the first point of contact for onboarded seller inquiries via live chat and ticketing system.
• Deliver prompt, thorough, and professional responses to topics including product listings, integration, order issues, shipping, returns, and account management.
• Accurately log, track, and manage all seller interactions using internal tools and systems.
• Escalate complex issues to the appropriate internal departments and follow up to ensure timely resolution.
• Monitor and prioritize incoming requests to ensure SLAs are met.
• Provide continuous guidance and support to sellers throughout their journey on the platform.
• Educate sellers on SHEIN’s guidelines, tools, and best practices to ensure compliance and store performance.
• Address performance-related questions and support sellers in meeting platform standards.
• Identify recurring seller issues and areas for operational enhancement.
• Gather feedback to inform internal teams and influence policy or tool development.
• Document internal processes and contribute to seller support resources and FAQs.

Skills

Customer service

Communication skills

Interpersonal skills

Multitasking

Education

Bachelor’s degree in business or related field

Job description

SHEIN, a global fashion retailer, seeks a detail-oriented Merchant Ops Specialist in Los Angeles to support onboarded sellers via live chat and tickets. You will resolve operational issues, ensure policy compliance, and drive seller performance in a fast-paced e-commerce environment.

Ideal candidates have 1–3 years in customer support or operations, a bachelor’s degree or equivalent, and strong communication skills to guide sellers from onboarding to daily operations.