Seller Onboard Asc - RCO [DE], In-Person Verification - VAR

Amazon; United States; Remote; USD 35,000 - 55,000; Full time

Job summary

A leading company is seeking dedicated and analytical individuals to join their team in identity verification and customer support. Recent graduates or those with customer service experience are encouraged to apply. Proficiency in German and English is required, alongside strong interpersonal skills. This role is vital in maintaining trust and security on Amazon's platforms.

Qualifications

• Proficiency in German & English (speaking, reading, writing) is required.
• Strong problem-solving, organizational, and self-discipline skills are necessary.
• Ability to manage time effectively and prioritize tasks is essential.

Responsibilities

• Communicate effectively via live video call with third-party sellers.
• Review and verify sellers' identity details and documents.
• Identify and help minimize risks posed by fraud patterns.

Skills

Analytical skills

Customer service skills

Interpersonal skills

Problem-solving skills

Organizational skills

Tools

Microsoft Office

Job description

Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds. This is your chance to make history. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build trust of our customers and sellers. Amazon hires the brightest minds, are you one of them?

Customer Trust and Partner Support (CTPS) aims to make Amazon the safest place to transact online. CTPS safeguards every financial transaction across all Amazon sites, while striving to ensure that these efforts are transparent to our legitimate customers. As such, CTPS designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in Amazon.com.

Job Description:

Amazon is seeking dedicated, hardworking, analytical, and results-oriented individuals. Candidates will be responsible for a wide range of duties related to investigating and eliminating online e-commerce risk. The position requires an analytical mind, detailed investigation skills, and excellent judgment. Productivity and quality assurance will be evaluated along with overall contribution to the department's development.

Key Responsibilities:

1. Communicate effectively via live video call with our customer base – third-party sellers who want to sell on Amazon in its various marketplaces.
2. Review seller’s identity details (information & documents) over a live video call.
3. Verify ownership of documents submitted by sellers.
4. Assess legitimacy of documents by reviewing online copies.
5. Reduce avoidable friction for legitimate sellers and stay updated on Standard Operating Procedures (SOPs) and policies.
6. Serve as Amazon ambassador, offering live assistance to sellers during identity verification and helping them complete the process.
7. Provide strong customer service skills via live video call.
8. Maintain composure during calls as a representative of the Amazon brand.
9. Be flexible to be trained for additional skills and work types.
10. Identify and help minimize risks posed by fraud patterns and trends.
11. Achieve/exceed weekly productivity and quality standards.
12. Participate in ad hoc projects/assignments as necessary.

These positions are ideal for recent graduates or individuals with customer service backgrounds. Proficiency in German & English (speaking, reading, and writing) is required, with the ability to produce grammatically correct, concise, and accurate responses. Candidates should be able to pronounce standard German & English words clearly. Excellent interpersonal skills are necessary to communicate complex issues effectively. Intermediate skills in Microsoft Office (Outlook, Word, Excel) are required. Ability to manage time effectively and prioritize tasks is essential. Prior experience in customer service, retail, or support roles involving German & English is preferred. Knowledge or experience in fraud/risk management is a plus but not essential. Experience in insurance, finance, data analysis, research, translation, or training in German & English is advantageous. Strong problem-solving, organizational, and self-discipline skills are necessary. A positive, results-oriented attitude and a passionate commitment to Amazon’s customer-centric mission are essential.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you need workplace accommodations during the application or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations. If your region isn’t listed, contact your Recruiting Partner.