Seller Onboard Asc - RCO [DE], In-Person Verification - VAR

Amazon; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

Amazon is looking for dedicated individuals to investigate and eliminate online e-commerce risks. The role involves reviewing seller identities and providing customer service via live video calls. Candidates should be analytical, detail-oriented, and fluent in German and English, making it ideal for recent graduates or those with strong customer service backgrounds.

Qualifications

• Proficiency in German & English (spoken, reading, writing) is required.
• Experience in customer service or retail is preferred.
• Knowledge or experience in fraud/risk management is advantageous.

Responsibilities

• Communicate effectively via live video call.
• Review seller identity details and documents.
• Verify ownership and assess legitimacy of documents.

Skills

Interpersonal skills

Problem-solving skills

Attention to detail

Self-discipline

Time management

Education

Recent graduates in relevant fields

Tools

Microsoft Office

Job description

Our overall mission is simple: We want Amazon to be the place where our customers can find, discover, and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds. This is your chance to make history. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build trust with our customers and sellers. Amazon hires the brightest minds—are you one of them?

Customer Trust and Partner Support (CTPS)

CTPS aims to make Amazon the safest place to transact online. It safeguards every financial transaction across all Amazon sites, while striving to ensure transparency for our legitimate customers. CTPS designs and builds software systems, risk models, and operational processes that minimize risk and maximize trust in Amazon.com.

Job Description

Amazon is seeking dedicated, hardworking, analytical, and results-oriented individuals. Candidates will be responsible for duties related to investigating and eliminating online e-commerce risks. The role requires an analytical mind, detailed investigation skills, and excellent judgment. Productivity and quality assurance will be evaluated alongside overall contribution to the department's development.

Key Job Responsibilities

1. Communicate effectively via live video call with our customer base—third-party sellers wishing to sell on Amazon marketplaces.
2. Review seller identity details (information & documents) over a live video call.
3. Verify ownership of submitted documents by sellers.
4. Assess the legitimacy of documents by reviewing online copies.
5. Reduce avoidable friction for legitimate sellers and stay updated on SOPs and policies.
6. Serve as an Amazon ambassador and offer live assistance during identity verification.
7. Provide excellent customer service skills via live video call.
8. Maintain composure during calls as a representative of the Amazon brand.
9. Be flexible to be trained for additional skills or work types.
10. Identify and help minimize risks posed by fraud patterns and trends.
11. Achieve or exceed weekly productivity and quality standards.
12. Participate in ad hoc projects and assignments as needed.

These positions are ideal for recent graduates or individuals with customer service backgrounds. Proficiency in German & English (spoken, reading, and writing) is required, with the ability to produce grammatically correct, concise, and accurate responses. Candidates should be able to pronounce words clearly and speak with clarity.

Requirements include excellent interpersonal skills, intermediate proficiency with Microsoft Office (Outlook, Word, Excel), and the ability to manage time effectively while prioritizing tasks. Previous experience in customer service or retail supporting German & English-speaking customers is preferred. Knowledge or experience in fraud/risk management is advantageous but not essential. Experience in insurance, finance, data analysis, research, translation, or training in German & English is a plus.

Additional qualities include excellent problem-solving skills, self-discipline, diligence, proactivity, attention to detail, strong organizational skills, and a positive, results-oriented attitude. We are committed to an inclusive culture that empowers our employees to deliver the best results for our customers. If you need workplace accommodations during the application or onboarding process, please visit this link for more information.