Self Sufficiency Supervisor

Virginia-Department-of-Social-Service; Orange (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

The Virginia Department of Social Services seeks a Self-Sufficiency Supervisor to oversee Self-Sufficiency Specialists who determine eligibility for government assistance programs and provide employment services. You will train, lead, and develop staff while monitoring case management services and collaborating with management to ensure optimal program performance.

Ideal candidates bring considerable supervisory experience, strong communication skills, and a proven ability to manage caseloads

Qualifications

• Bachelor’s degree in human services or related field and lead/supervisory experience
• Experience supervising and training staff in public service
• Knowledge of eligibility determination policies and regulations
• Strong communication and reporting skills

Responsibilities

• Provides administrative and programmatic supervision to staff.
• Reviews case management plans to ensure quality and compliance.
• Develops guidelines for delivery of case management services and assigns caseloads.
• Coordinates and monitors staff activities and performance.
• Trains new employees on agency policies and procedures.
• Interprets regulations and changes to staff; supports program operations.
• Maintains records and prepares reports; participates in policy development.
• Represents staff needs to senior management and liaises with external partners.

Skills

Staff supervision

Leadership

Communication

Training and development

Program management

Education

Bachelor’s degree in human services

Lead or supervisory experience

Equivalent training and experience

Job description

Self-Sufficiency Supervisor represents the supervisory level in the occupational group for Self-Sufficiency Specialists. Employees supervise Self-Sufficiency Specialists who determine eligibility for government assistance programs and perform employment services. Employees train, lead, and develop staff and monitor case management services. Employees are dedicated wholly to Employment Services or to a combination of Benefits and Employment Services. This level is distinguished from the Self-Sufficiency Manager by the latter’s responsibilities for supervising Self-Sufficiency Supervisors and managing self-sufficiency program performance.

General Work Tasks (Illustrative Only)

• Provides administrative and programmatic supervision to staff;
• Reviews case management plans to include quality assurance of case management services;
• Develops written guidelines for delivery of case management services; assigns caseloads to staff;
• Assigns caseloads to staff;
• Coordinates and monitors activities of staff;
• Holds individual and group conferences to review cases and problems;
• Reviews case records and evaluates performance of staff members and recommends indicated action;
• Recommends hiring, disciplinary actions, transfer, promotion, and termination of personnel within the limits of appropriate statutes, rules and regulations and policies, developing performance standards and preparing corrective action plans;
• Represents staff needs to senior management;
• Prepares and implements internal operating policies and procedures;
• Interprets regulation, policy and other program information changes to staff;
• Trains new employees in areas such as agency policy, department procedures and agency or government regulations;
• Determines staffing needs and makes recommendations to management;
• Maintains records and prepares regular and special reports;
• Participates in developing and implementing agency administrative policy;
• Makes decisions on controversial cases or presents them for higher level action;
• Authorizes emergency assistance for applicants/recipients;
• Serves in a liaison capacity to other agencies and groups;
• Monitors program expenditures; and
• Meets with community groups to discuss programs and resources and develops/maintains cooperative relationships with public and private entities.
• May act on behalf of the Director as designated.

Knowledge, Skills, and Abilities

Knowledge-

Considerable knowledge of: current social, economic and health issues and trends; principles and practices of effective supervision; public assistance programs, policies and regulations; the literature in the field of eligibility determination; casework supervision principles and practices; and effective interviewing techniques. Working knowledge of computer systems and standard office software to include the state Department of Social Services human services systems.

Skills-

Skill in operating a personal computer and the associated office and agency software.

Abilities-

Demonstrated ability to: work effectively with others; work independently supervising and training others to deal effectively with the public; plan and manage work effectively; communicate effectively both orally and in writing; interpret laws, policies, and regulations and to make decisions based thereon; plan and supervise work activities, including service delivery, training, recordkeeping duties and organizational operations; develop and maintain good working relations with internal and external customers; and evaluate financial assistance programs.

Education and Experience-

Bachelor’s degree in the human services field and human services program experience in a lead or supervisory capacity OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Preferred Qualifications:

Considerable experience in assigned program area/human services programs and completion of required training programs.

Supervisory experience or work experience in a leadership role.

Equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Experience as a trainer for benefits programs.

Veteran and/or Disabled Veteran.

Special Requirements:

Applicants will be subject to a Criminal History Background search, Central Registry search and DMV/driving record check. The investigation may include fingerprint checks (State Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority.

All offers of employment are contingent upon satisfactory results of the required checks and screenings. Driving record and valid license must be submitted before actual start date if being considered for employment.

All Orange County Department of Social Services employees are required to work in a community emergency shelter in the event of a natural disaster or emergency.