Self-Sufficiency Manager

Virginia-Department-of-Social-Service; Chatham (VA); On-site; USD 90,000 - 120,000; Full time

Job summary

Virginia Department of Social Services seeks a Self-Sufficiency Manager to lead staff delivering eligibility determinations for government assistance and employment services. You will oversee multiple benefit programs and supervise supervisors, ensuring effective operations and policy implementation.

The role requires a bachelor’s degree in human services or management or equivalent experience, with strong knowledge of social services and regulatory frameworks.

Qualifications

• Bachelor’s degree in human services, management or related field or equivalent combination of education and experience.
• Experience in eligibility work and supervision preferred.
• Strong knowledge of public assistance programs and related regulations.

Responsibilities

• Plan, organize and manage the work of benefit programs and employment services.
• Supervise staff including supervisors for benefit programs and self-sufficiency.
• Review policy impacts and staffing needs; plan programs and objectives.

Skills

Staff supervision

Public assistance programs knowledge

Data analysis

Administration

Education

Bachelor’s degree in human services or management

Experience in eligibility/work

Tools

Office software

Automated systems / social services platforms

Job description

Title Description –Self-Sufficiency Manager represents the management level that engages in managing employees who determine eligibility for government assistance programs and employment services. Employees plan, organize and manage the work of all benefit and employment programs and supervise Benefit Programs and Self-Sufficiency Supervisors.

General Work Tasks (Illustrative Only) –

• Plans, organizes and manages the work of all benefit programs eligibility and employment programs;
• Supervises all staff to include Benefit Programs and Self-Sufficiency Supervisors;
• Reviews and evaluates public assistance and employment service program policy and the effects of new programs/revisions on the agency, its staff and resources;
• Determines staffing needs and makes recommendations to the agency director;
• Establishes program goals and objectives;
• Recommends hiring, transfer, promotion, and termination of personnel within the limits of appropriate statutes, rules and regulations and policies, developing performance standards and preparing corrective action plans;
• Prepares and implements internal operating policies and procedures;
• Consults with Benefit Programs and Self-Sufficiency Supervisors on case problems not resolved;
• Coordinates benefits and self-sufficiency program goals and efforts with those of other agency units; arranges for and/or ensures proper and mandated training for all Benefit Programs and Self-Sufficiency staff;
• Serves as departmental liaison to citizen groups, professional groups and collateral staff in other agencies in the interpretation of eligibility programs;
• Plans and makes presentations and speeches to community, citizen and professional groups;
• Prepares or approves correspondence and oversees recordkeeping system;
• Assists in planning community resources;
• Leads special projects;
• Assists in budget preparation and monitors expenditures;
• Reviews and revises programs to meet public assistance trends;
• Collects and compiles data for long-range planning;
• Prepares ad hoc and regular reports for agency Director;
• Prepares public assistance and employment service program agenda items and materials for the Local Social Services Board;
• Ensures training and development of staff; and
• May act for the Director of Social Services as designated.

Knowledge, Skills, and Abilities:

Knowledge- Comprehensive knowledge of: current social, economic, health and governmental conditions and problems; human behavior and the ability to work effectively with individuals and groups; management principles and methods of administration, including planning, organizing, leading and personnel and fiscal management; public assistance programs, policies and regulations; and the literature in the field of self-sufficiency. Considerable knowledge of automated systems and standard office software to include the state Department of Social Services human services systems.

Skills- Skill in operating a personal computer and the associated office and agency software.

Abilities- Demonstrated ability to: plan, organize and direct the work of others; establish effective working relationships with staff, other agencies and the community; collect and analyze data and use it in short-and long-range planning; coordinate and deploy people, programs and resources; conduct workshops and make public presentations; and communicate effectively both orally and in writing.

Education and Experience- Bachelor’s degree in the human services, management or related field and experience in eligibility work and employment service, including in a supervisory/managerial capacity OR any equivalent combination of experience and training which provides the required knowledge, skills and abilities.

Preferred Qualifications:

• Current or Prior Experience in Benefits and/or Self-Sufficiency Programs.
• Current or Prior Experience in Supervision of Benefits and/or Self-Sufficiency Programs.

Special Requirements:

Applicants may be subject to Criminal History Background search; Central Registry search,DMVdriving record check, and/or pre-employment drug screen. The investigation may include: fingerprint checks (State Police,FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority. All offers of employment are contingent upon satisfactory results of the required checks and screenings.

Employee must be willing to work in community emergency shelter in the event of a disaster or emergency.

Must have a valid driver's license and satisfactory driving record.