Self-Reliance Specialist at Idaho Department of Health and Welfare

Eastern Washington University; Oregon (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking dedicated Self-Reliance Specialists to join their team. In this full-time role, you will assist customers in navigating various benefits and services, ensuring accuracy and productivity in a high-volume environment. Your interpersonal skills will be crucial as you interact with diverse families, helping them achieve self-reliance. This position offers generous leave benefits and requires a commitment to maintaining a drug-free workplace. If you thrive in dynamic settings and want to make a difference, this opportunity is perfect for you.

Benefits

Generous vacation and sick leave accrual

Short and long-term disability insurance

Qualifications

• Experience conducting sensitive fact-finding interviews.
• Ability to manage workload with conflicting priorities.
• Experience de-escalating stressful situations.

Responsibilities

• Assist customers with benefits and services in high-stress environments.
• Review and determine eligibility for various assistance programs.
• Provide direct customer service via phone and face-to-face.

Skills

Interpersonal Skills

Problem Resolution

Data Entry

Policy Application

Education

Some college courses in a human services field

Tools

Computerized Records System

Job description

You are viewing a preview of this job. Log in or register to view more details about this job.

DEDICATED TO STRENGTHENING THE HEALTH, SAFETY, AND INDEPENDENCE OF IDAHOANS

Applications will be accepted through 4:59 PM MST on the posting end date.

The Division of Welfare is currently recruiting for full time, permanent, with benefits Self-Reliance Specialists to work in our Ponderay field office.

These positions work in high volume, high stress work environments to assist customers for various benefits and services, while meeting and sustaining accuracy and productivity standards. While these positions work with families to help them find self-reliance, this is not a social work position and does not include long-term case management. The majority of the work is done via phone.

The Self-Reliance Benefits program works with families who are applying for or are receiving benefits through the Supplemental Nutrition Assistance Program, Health Care Assistance Programs, Idaho Child Care Program, and/or cash assistance programs. Direct customer service may be conducted face-to-face or on the telephone and is dependent upon the unit of the vacancy being filled.

This position is not eligible for telework.

The Idaho Department of Health & Welfare is a drug-free workplace. Any applicant offered employment in this position will be required to pass a pre-employment drug test.

• Generous vacation and sick leave accrual beginning as soon as you start
• Short and long-term disability insurance
• Review and determine eligibility for the Supplemental Nutrition Assistance Program, cash assistance, and Health Care Assistance Programs.
• Apply complex policies, procedures, and legal requirements.
• Provide direct customer service either by face-to-face interactions or via telephone and/or mail.

Interpersonal

• Requires personal interaction (face-to-face and/or via telephone, mail, or email) with customers and related agencies/individuals when intimate household circumstances are being addressed.
• Requires skillful de-escalation when working with customers in high stress, upsetting situations.

Policy/Technical

• Gather, verify, interpret, and act on personal information from various sources to case actions.
• Develop, adapt and maintain management systems to support workload activities and meet federally mandated outcome/reporting requirements.
• Perform complicated analytical problem resolution and ensure data quality in automated system processing.

MINIMUM QUALIFICATIONS AND SPECIALTY MINIMUM QUALIFICATIONS:

You must possess all the minimum/specialty minimum qualifications below to pass the exam for this position. Please make sure your resume or work history supports your meeting the minimum and specialty qualifications for this position. Failure to do this may disqualify you from being considered for this position. It is highly recommended to attach a one-page cover letter to your application to demonstrate how you meet the requirements below.

• Experience conducting and documenting sensitive fact-finding interviews. Typically gained by at least six months of experience OR completion of some college courses in a human services field. Types of qualifying experience could include a background in credit collection, law enforcement, financial institutions or social service programs/services where detailed interviews were used to elicit information from customers that was then used to determine the outcome or eligibility for services.
• Experience dealing with individuals who are in stressful situations from varying cultural/socioeconomic backgrounds and de-escalating emotionally charged situations. Typically gained by at least six months of experience in a business setting where I handled upset or angry customers.
• Experience applying written policies and criteria and determining qualifications for services or benefits. Typically gained by at least six months of experience OR completion of some college courses in a human services field.
• Experience managing a workload with conflicting priorities. Typically gained by at least six months of experience managing a workload with conflicting priorities.
• Experience entering and retrieving data using a computerized records system. Typically gained by at least six months of experience entering and retrieving data using a computerized record system.

If you have questions, please contact us at:

Email is the quickest way to get an answer to your questions.

(answered Monday through Friday during business hours MST)

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities; auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact [phone] (TTY/TTD: 711), or email [e-mail].

Preference may be given to veterans who qualify under state and federal laws and regulations.