Self-Directed Support Assistant, Stornoway (9640) - CNS06647

Comhairle nan Eilean Siar; New York (NY); On-site; USD 41,000 - 43,000; Full time

Job summary

Comhairle nan Eilean Siar in Stornoway invites applications for a Self-Directed Support Assistant. You will co-ordinate delivery of the Self-Directed Support Act (2013) and provide information, advice and support to people who access Direct Payments.

You will also coordinate various projects across Direct Payments policy, professional practice and guidance. Essential that you hold SVQ Level 2 – Administration or equivalent, with strong customer care and IT skills.

Qualifications

• SVQ Level 2 – Administration or equivalent experience.
• Excellent verbal and written communication skills.
• Good knowledge of customer care and office procedures.
• Awareness of Self-Directed Support.

Responsibilities

• Coordinate delivery of the Self-Directed Support Act and provide information, advice and support to people accessing Direct Payments.
• Coordinate projects across Direct Payments policy, professional practice and guidance.

Skills

Customer care

Office procedures

Direct Payments

Education

SVQ Level 2 – Administration

Job description

Self-Directed Support Assistant, Stornoway (9640) - CNS06647

Self-Directed Support Assistant, Stornoway (9640)

£30,758 - £31,935 per annum ( inclusive of £2,997 Distant Islands Allowance )

The Self-Directed Support Assistant will co-ordinate the delivery of the Self-Directed Support Act (2013) including providing information, advice and support to people who access Direct Payments.

You will co-ordinate a range of projects/areas of work across Direct Payments policy, professional practice, and guidance. You should have an understanding of the needs of the client group.

It is essential that you hold a SVQ Level 2 – Administration, equivalent qualification or equivalent experience. You will have a good knowledge of effective customer care, office procedures, Health & Social Care Services and Self-Directed Support.

Excellent verbal and written communication skills, competent use of IT Systems and customer service experience are essential for this post. It is essential that you are highly motivated, have the ability to work collaboratively with others and the ability to work on own initiative.

This position is subject to a Level 1 Disclosure by Disclosure Scotland (

Please note that the Comhairle operates security measures to protect its information and systems. Employees are required to comply with information security policies and may be required to use Multi-Factor Authentication (MFA) or other approved authentication methods when accessing Comhairle systems.

It is vital you read the job description and person specification, in your Experience statement please detail how you meet each of the essential criteria we ask for in the person specification.

Interviews will be conducted in person, providing candidates with the chance to personally meet the team and experience our work environment.

Closing Date: Monday 23 November 2026

Salary for the above post is inclusive of Distant Islands Allowance. Appointment to the post will be on the first point of the grade.

Please note that sponsorship is not available, or being offered, in connection to this post.