Self-Checkout Experience Pro - Evenings & Weekends

Hy-Vee; Gretna, Northern (NE, KY); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Hy-Vee is seeking a Self-Checkout Clerk to guide customers through the self-checkout experience and ensure smooth front-end operations. You will combine friendly service with knowledge of register operations to make checkout fast, easy, and enjoyable for every customer.

The role involves interacting with shoppers, assisting at self-checkout lanes, handling various payment types, and upholding store policies. Night and weekend shifts are required.

Qualifications

• No education or experience requirements; we will provide all the training you need to succeed.

Responsibilities

• Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and making every interaction a positive one
• Assist customers at self-checkout lanes, educating them on how to use the equipment and ensuring their orders are processed accurately and efficiently
• Perform product scanning and order processing with occasional bagging and ensure proper handling of all forms of tender and coupons
• Operate the cash register accurately when needed and process all payment types including cash, checks, credit cards, coupons, food stamps, WIC checks, rain checks, in-store charges, and lottery transactions
• Count back change, issue receipts, and provide cash refunds or credit memorandums for returned merchandise as needed
• Ensure compliance with local, state, and federal guidelines regarding WIC, food stamps, and the sale of tobacco, liquor, and lottery tickets
• Assist courtesy personnel and support drive-up and carry-out service as needed
• Stay knowledgeable of item look-up numbers, department numbers, item features, and weekly ad price changes and sale items
• Stock, face, and rotate merchandise, clean shelves, understand shelf tags, and take customers to items when requested
• Keep the register and self-checkout area clean, ensure adequate supplies are available, and report improper cash levels in the cash drawer
• Verify register balances at the beginning and end of each shift where applicable
• Communicate clearly on the intercom or telephone and answer customer questions, following up with appropriate personnel as needed
• Stay aware of your surroundings to support store safety and security
• Assist store management with displays and decorations for special promotions and events as needed
• Assist in other areas of the store as needed and take on special projects as assigned
• Maintain strict adherence to personal hygiene, dress standards, and all Hy-Vee policies and store guidelines
• Report to work when scheduled and on time

Skills

Customer service

Communication

Cash handling

Teamwork

Job description

Hy-Vee is seeking a Self-Checkout Clerk to guide customers through the self-checkout experience and ensure smooth front-end operations. You will combine friendly service with knowledge of register operations to make checkout fast, easy, and enjoyable for every customer.

The role involves interacting with shoppers, assisting at self-checkout lanes, handling various payment types, and upholding store policies. Night and weekend shifts are required.