Self-Checkout Associate

The Winn-Dixie Company; Keystone Heights (FL); On-site; USD 16,531 - 22,041; Full time

Job summary

The Winn-Dixie Company in Keystone Heights is seeking a Self-Checkout Guardian who protects inventory and prevents loss by supervising self-checkout stations and guiding customers through the process.

You will monitor transactions, respond to alerts, and work with store leadership to maintain accuracy and a positive shopping experience, while delivering exceptional service.

Qualifications

• Must be at least 18 years old and eligible to work in the U.S.
• Able to read, write, and speak English proficiently.
• Pre-employment drug test and background check required.

Responsibilities

• Protect against inventory losses or fraud at self-checkout lanes while delivering excellent customer service.
• Observe self-checkout transactions to identify irregularities or suspicious activity.
• Ensure customers scan and bag items correctly and intervene for accuracy.
• Respond to POS alerts and investigate transaction discrepancies.
• Report theft, suspicious behavior, or equipment malfunctions to store leadership.
• Maintain clean, stocked self-checkout area and assist customers with scanning as needed.
• Assist in scanning products for customers who require help.

Skills

Age 18+

English proficiency

Basic computer skills

Work authorization in US

Background check

Integrity

Education

High School / GED

Job description

Job Summary

As a guardian of the Self-Checkout area, your primary role is to protect the company against inventory losses or fraud by overseeing the accurate scanning and recording of products at self-checkout stations. You’ll actively monitor transactions, address potential issues, and collaborate with leadership to prevent loss. Exceptional customer service is paramount, as you assist and engage with customers, providing guidance on the self-checkout process and promptly addressing inquiries, contributing to a positive shopping experience that increases customer confidence and loyalty.

Responsibilities

% of Time

• Protect against inventory losses or fraud at self-checkout lanes by continuously providing exceptional customer service and intervening with appropriate responses when necessary.
• Observes self-checkout transactions diligently to identify any irregularities or suspicious activities.
• Ensures customers are scanning and bagging items correctly, intervening when necessary to verify the accuracy of scanned items.
• Responds promptly to Point-of-Sale alerts and notifications, investigating any potential issues with transactions or discrepancies in scanned items.
• Reports any incidents of theft, suspicious behavior, or equipment malfunctions to store leadership.

45%

• Provides outstanding service in the Self-Checkout lanes according to SEG service standards: Provides proactive customer assistance, educating them on the self-checkout process to minimize errors and promote a smooth experience.
• Engages customers in a friendly manner to create a positive shopping environment while subtly discouraging fraudulent activities.
• Provides continuous attention to customer needs; greet, assist, and thank customers with a friendly smile in a prompt and courteous manner.
• Monitors regular lanes for excessive traffic and invites waiting customers to use while maintaining a positive attitude.
• Aids actively in scanning product for those who may require assistance.

45%

• Keeps work area clean, orderly, and free from safety hazards: stocks front end products, ensures self-checkout area is fully stocked with required supplies and/or tools.
• Cleans and sanitizes equipment during downtime and/or immediately when spillage occurs.
• Returns carts to shopping cart corral.

10%

Disclaimer

Performs other job-related duties as assigned.

Qualifications

Required Education

Course of Study: N/A

Preferred Education

Course of Study: High School / GED

Relevant Experience

Supervisory Experience: 0 - 3 yrs minimum; No Supervisory Experience

Language(s) Required

English

Language(s) Preferred

English & Spanish

Knowledge, Skills & Abilities Required

• Must be at least 18 years of age to perform job functions
• Ability to read, write and speak English proficiently
• Ability to understand and follow English instructions
• Compliance with all company policies and procedures
• High standard of integrity and reliability
• Basic computer skills required to participate in online training
• Authorization to work in the United States or the ability to obtain the same
• Successful completion of pre-employment drug testing and background check

Environmental Factors

Department: Retail

Retail - General Light: Physical Demands: While performing the essential functions of this position, the employee is regularly required to stand or walk on various types of flooring, utilize manual dexterity, talk, see, hear, smell and perform repetitive movements with both hands and/or both feet. The employee is frequently required to reach at waist level or overhead, carry, push, or lift up to the weights listed. The employee is occasionally required to sit, balance, stoop, kneel, crouch and climb up to 4 ft.

Working Conditions: While performing the essential functions of this position, the employee may be exposed to working in indoor, outdoor, cold, freezing, heated, and wet/humid working conditions.

Safety Risk Factors: The employee is frequently required to twist back and/or neck, walk on a slippery or cluttered floor surface, work with hazardous equipment and be exposed to sharp objects. The employee is occasionally required to be exposed to loud noise, skin irritants, nuisance dust, fumes and sprays, hazardous cleaning solutions and other toxins.

Overall Required Equipment: cleaning supplies and equipment, general office equipment, register, pricing gun, scales, scanner, various material handling equipment, such as racks, carts, pallet jacks, shopping carts. Preferred Equipment: baler/compactor, box cutter. Personal Protective Equipment: Goggles, Gloves, Back Brace. Pulling Requirement: 250 lbs. Lifting Requirement: 20 lbs.

Location and Travel Requirements

Location: Store

Travel Percent: 0%; Overnight: N/A; Motus Eligible: No; Travel Percent: N/A