Self-Checkout Associate

The Winn-Dixie Company; Holiday (FL); On-site; USD 30,000 - 36,000; Full time

Job summary

The Winn-Dixie Company is seeking a dedicated associate to guard the Self-Checkout area, overseeing accurate scanning and recording of items to prevent losses.

You will monitor transactions, intervene when needed, and collaborate with store leadership to deter fraud, while delivering exceptional customer service and guiding customers through the self-checkout process to ensure a smooth, confident shopping experience.

Qualifications

• Must be at least 18 years old and able to pass background check.
• Requires basic English reading, writing, and speaking.
• Ability to work in English; Spanish preferred.
• High school diploma or GED preferred.

Responsibilities

• Monitor self-checkout transactions to detect irregularities.
• Ensure accurate scanning and bagging by customers.
• Respond to POS alerts and investigate discrepancies.
• Report incidents of theft or equipment issues to leadership.
• Assist customers with self-checkout and guidance.

Skills

Customer service

English proficiency

Attention to detail

Communication skills

Education

High School Diploma or GED

Tools

POS system basics

Job description

Job Summary

As a guardian of the Self-Checkout area, your primary role is to protect the company against inventory losses or fraud by overseeing the accurate scanning and recording of products at self-checkout stations. You'll actively monitor transactions, address potential issues, and collaborate with leadership to prevent loss. Exceptional customer service is paramount, as you assist and engage with customers, providing guidance on the self-checkout process and promptly addressing inquiries, contributing to a positive shopping experience that increases customer confidence and loyalty.

Job Summary

As a guardian of the Self-Checkout area, your primary role is to protect the company against inventory losses or fraud by overseeing the accurate scanning and recording of products at self-checkout stations. You'll actively monitor transactions, address potential issues, and collaborate with leadership to prevent loss. Exceptional customer service is paramount, as you assist and engage with customers, providing guidance on the self-checkout process and promptly addressing inquiries, contributing to a positive shopping experience that increases customer confidence and loyalty.

Responsibilities

Protects against inventory losses or fraud at self-checkout lanes by continuously providing exceptional customer service and intervening with appropriate responses when necessary.

• Observes self-checkout transactions diligently to identify any irregularities or suspicious activities.
• Ensures customers are scanning and bagging items correctly, intervening when necessary to verify the accuracy of scanned items.
• Responds promptly to Point-of-Sale alerts and notifications, investigating any potential issues with transactions or discrepancies in scanned items.
• Reports any incidents of theft, suspicious behavior, or equipment malfunctions to store leadership.

45%

Provides outstanding service in the Self-Checkout lanes according to SEG service standards:

• Provides proactive customer assistance, educating them on the self-checkout process to minimize errors and promote a smooth experience.
• Engages customers in a friendly manner to create a positive shopping environment while subtly discouraging fraudulent activities.
• Provides continuous attention to customer needs; greet, assist, and thank customers with a friendly smile in a prompt and courteous manner.
• Monitors regular lanes for excessive traffic and invite waiting customers to use while maintaining a positive attitude.
• Aids actively in scanning product for those who may require assistance.

45%

Keeps work area clean, orderly, and free from safety hazards:

• Stocks front end products: ensures self-checkout area is fully stocked with required supplies and/or tools
• Cleans and sanitizes equipment during downtime and/or immediately when spillage occurs
• Returns carts to shopping cart corral

10%

Disclaimer

Performs other job-related duties as assigned.

Qualifications

Required Education

Course of Study

N/A

Preferred Education

Course of Study

High School / GED

Relevant Experience

Supervisory Experience

0 - 3 yrs minimum

No Supervisory Experience

Language(s) Required

English

Language(s) Preferred

English & Spanish

Knowledge, Skills & Abilities Required

• Must be at least 18 years of age to perform job functions
• Ability to read, write and speak English proficiently
• Ability to understand and follow English instructions
• Compliance with all company policies and procedures
• High standard of integrity and reliability
• Basic computer skills required to participate in online training
• Authorization to work in the United States or the ability to obtain the same
• Successful completion of pre-employment drug testing and background check

Environmental Factors

Retail - General Light: Physical Demands: While performing the essential functions of this position, the employee is regularly required to stand or walk on various types of flooring, utilize manual dexterity, talk, see, hear, smell and perform repetitive movements with both hands and/or both feet. The employee is frequently required to reach at waist level or overhead, carry, push, or lift up to the weights listed. The employee is occasionally required to sit, balance, stoop, kneel, crouch and climb up to 4 ft.

Working Conditions: While performing the essential functions of this position, the employee may be exposed to working in indoor, outdoor, cold, freezing, heated, and wet/humid working conditions. Safety Risk Factors: The employee is frequently required to twist back and/or neck, walk on a slippery or cluttered floor surface, work with hazardous equipment and be exposed to sharp objects. The employee is occasionally required to be exposed to loud noise, skin irritants, nuisance dust, fumes and sprays, hazardous cleaning solutions and other toxins. Overall Required Equipment: cleaning supplies and equipment, general office equipment, register, pricing gun, scales, scanner, various material handling equipment, such as racks, carts, pallet jacks, shopping carts Preferred Equipment: baler/compactor, box cutter Personal Protective Equipment: Goggles, Gloves, Back Brace Pulling Requirement: 250 lbs. Lifting Requirement: 20 lbs.

Department

Retail

Location and Travel Requirements

Location

Store

Travel Percent, Overnight & Motus

Travel Percent

Overnight

Motus Eligible

0%

N/A

No