SEI Hskping Training Lead - 2386

Sagchip; Mount Pleasant (MI); On-site; USD 38,000 - 48,000; Full time

Job summary

Migizi seeks a Housekeeping Training Lead for Soaring Eagle Waterpark and Hotel in Mt Pleasant, MI. You will oversee cleanliness across lobby, guest rooms, meeting spaces, and waterpark, while supervising GRAs and developing training materials to ensure consistent service.

The role requires strong supervisory skills, weekend/evening availability, and a commitment to safety. A high school diploma and 3 years in housekeeping with 1 year in a supervisory role are preferred; a Michigan driver's

Qualifications

• Prior housekeeping supervision or trainer experience.
• Must be able to train and evaluate staff daily.
• Ability to ensure cleanliness to established standards.

Responsibilities

• Oversee cleanliness of lobby, guest rooms, meeting spaces, and waterpark areas.
• Coach and supervise housekeeping staff and trainees.
• Prepare training materials and schedule for new hires.
• Maintain safety and quality standards consistent with Migizi policies.

Skills

Supervisory

Training delivery

Guest service

Quality assurance

Team coordination

Education

High school diploma or G.E.D.

Job description

Soaring Eagle Waterpark and Hotel
5665 E Pickard Street
Mt Pleasant, MI 48858, USA

Description

At Migizi* we understand your family life is important, it's important to us too. That is why we offer flexible schedules for a greater work life balance. Along with that we also offer paid holidays, employee discounts, a 24/7 access to Nimkee Fitness Center and 401K which is matched up to 4% by the tribe.

Full Time employees get Medical, Dental, & Vision insurance. Flex Spending Accounts, Teladoc, Life Insurance, Accidental Death and Long Term Disability.

Prescription plan with free fills on most generic brands when using our Cardinal Pharmacy

Make the change today. Come be a part of the Migizi team.

*Part of the Saginaw Chippewa Indian Tribe of Michigan.

Housekeeping Training Lead - Soaring Eagle Waterpark and Hotel

Position Summary:

The Housekeeping Training Lead is responsible for maintaining the cleanliness and appearance of the assigned

Facilities of the Soaring Eagle Water Park and Hotel. Although the Soaring Eagle Water Park & Hotel is an enterprise of the Saginaw Chippewa Indian Tribe of Michigan, it operates under the Migizi Economic Development Company Policies and Procedures.

Essential Job Duties and Responsibilities:

• Provides exceptional customer service to guests in the hallways and when entering guest rooms.
• Coaches, demonstrates, and exemplifies behaviors consistent with the Migizi Guest Service philosophies and standards.
• Responsible for oversight of the cleanliness of assigned areas including the hotel lobby and public spaces, guest rooms, meeting rooms, back of house, administration, waterpark, The Retreat, RV Park laundry, RV Park Club House, and RV Park Bath House.
• Prioritize guest room cleaning to ensure that rooms scheduled for arrivals are completed quickly.
• Inspect work performed by GRAs to ensure that it meets specifications and established standards.
• Daily supervision of housekeeping staff, including the day, event and post-event teams.
• Ensure security of guest rooms and privacy of guests.
• Assist GRAs with stocking carts with cleaning supplies, equipment, linens, towels, etc.
• Responsible for overseeing the disposal of garbage from waste cans throughout the property daily.
• Reporting and logging all lost and found articles found in guest rooms and all public spaces. All lost and found articles will be forwarded to the Front Desk to be secured until claimed.
• Responsible for housekeeping equipment including cart, vacuum and supplies.
• Responsible for reporting unsafe conditions and maintenance needs within guest rooms and public spaces to Housekeeping Manager and/or Director of Facilities.
• Prepare a training manual to train new hires and retain current GRAs.
• Set up a training schedule to meet department needs.
• Assist new hires to acquire uniforms and badges.
• Review basic departmental policies and procedures.
• Evaluate new hires on a daily basis.
• Individually assure the quality of each trainees work.
• Follow up on training on a daily basis, update manager on progress.
• Follow up in 30/60 day evaluation with trainees.
• Release new trainees after the final evaluation based on performance upon completion of the training period and trainee is able to complete 13 credits successfully.
• Maintain daily and weekly progress notes.
• Ensure Safety policies, practices, and philosophies are thoroughly explained to new hires.
• Follow up with retraining issues of previously trained GRAs to ensure the quality standards.
• Coordinate with Leads to follow up on GRA performance, to ensure consistency and quality of rooms.
• Must be available to work weekends, evenings, and holidays.
• Performs other duties as assigned.

Frequent standing, walking, pushing, pulling, climbing, bending, stooping, and reaching. Must lift large and heavy bags of laundry up to 50 lbs. Works around high temperatures and loud noises made by the washing machines. Proper safety procedures, such as wearing gloves and/or masks, must be followed due to exposure to Blood Borne Pathogens (BBP). May experience exposure to water and vaporized chemicals and blood-borne spills.

Minimum Qualifications:

Required:

• 18 years of age.
• High school diploma or G.E.D.
• Three (3) years of previous housekeeping experience and one (1) year as a supervisor or trainer in a housekeeping environment.
• Possess and maintain a valid Michigan driver's license and Tribal driver's license.
• Pre-employment background check.

Preferred:

• Saginaw Chippewa Indian Tribe of Michigan Preference Candidate

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.