Security Training Sergeant - Full Time

Mall of America; BLOOMINGTON (MN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Team member discounts

Nickelodeon Universe ride passes

Teladoc

Employee Assistance Program

Tuition reimbursement

Comprehensive health benefits

401(k) match

Paid vacation

Job summary

Mall of America is seeking a capable Security Supervisor to lead Patrol Officers and ensure a safe, welcoming environment for guests and tenants. You will coach officers, manage roll calls, and supervise event staffing while enforcing policies and safety procedures.

The role requires strong leadership, calm decision-making under pressure, and excellent guest service skills to maintain a positive atmosphere during high volume periods.

Qualifications

• High School diploma or equivalent and must be 18+.
• Minimum MOA Security experience preferred.
• Ability to coach and lead Patrol Officers and conduct training.

Responsibilities

• Lead Patrol Officers, schedule, coach, and issue verbal warnings.
• Oversee inspections, crowd control, and VIP protection during events.
• Respond to emergencies and write incident reports promptly.
• Provide excellent guest service and assist guests with directions.

Skills

Leadership

Customer service

Written communication

Decision making

Calm under pressure

Education

High School diploma or equivalent

Tools

CEW

Pepper spray

Job description

Purpose:

To provide leadership to Patrol Officers and to ensure guests, tenants and team members at Mall of America have a positive experience by providing unparalleled service related to emergency response, protection of life and property, loss prevention and guest relations.

Essential Duties and Responsibilities:

• Lead Patrol Officers by motivating, scheduling, and coaching including issuing verbal warnings.
• Conduct roll call before each shift, sharing relevant information and facilitate roll call training to officers.
• Oversee inspections at Security check points and monitor explosive trace detection equipment.
• Supervise special events and Officers working including conducting crowd control or VIP protection.
• Enforce MOA rules and policies, as well as state and local statutes.
• Deter unwanted behavior by maintaining a highly visible patrol presence.
• Provide excellent guest service and maintain a professional, friendly manner in challenging situations.
• Assist guests with questions including giving directions and locating lost people or vehicles.
• Maintain a high level of confidentiality, following MOA policy for sharing information when needed.
• Appropriately respond to emergency calls including medical emergencies, combative or disorderly guests, intoxicated persons, addressing persons committing illegal acts, and motor vehicle accidents.
• Write detailed and accurate reports as required, including incident, accident or personal injury reports.
• Ensure Officers' reports are completed in a timely manner.
• Utilize radio for clear and detailed communication with Dispatch, Supervisors, and other relevant staff.
• Regularly carry equipment including handcuffs, pepper spray, tactical baton, and a conducted electrical weapon (CEW).
• Request and assist Police, Fire or EMS services as necessary.
• Conduct periodic safety and fire inspections as assigned, issue parking violation tickets, conduct traffic direction as assigned.
• Monitor safety awareness practices among Mall staff and tenants and promptly identify and report any hazardous conditions according to procedure.
• Act as a Patrol FTO or Patrol Officer as needed.
• Work a flexible schedule, including weekends, holidays, special events, high volume days, mandatory overtime and short notice special events.
• Additional duties as assigned.

Knowledge, Skills, and Abilities:

• High School diploma or equivalent.
• Must be at least 18 years of age.
• Must possess a valid driver's license.
• At least six months MOA Security experience.
• Successful completion of in-house physical and skills training program.
• Officers must withstand a full five-second exposure to a CEW and exposure to pepper spray.
• Excellent guest service skills.
• Able to remain calm in stressful situations, utilizing rational thinking and decision making.
• Excellent listening and written and verbal communication skills.
• Maintain an adequate level of physical fitness to perform duties of position effectively.
• Previous leadership experience preferred.
• Previous law enforcement or military experience preferred.
• Basic knowledge of federal, state, and local law preferred.

Physical Job Requirements:

While performing the duties of this job, the officer will frequently be required to speak and listen to guests to understand their needs and communicate a solution. Officer must possess a level of hearing that will continuously allow them to be aware of their surroundings and recognize when a guest needs their attention. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus. Officers are required to be able to tolerate multiple sensory stimuli at once while performing their duties. These stimuli may include: loud auditory/noise, smells/olfactory, bright lights, colors, motion, and other visual stimuli.

• Walk: Frequently, about 50% of the time
• Stand: Infrequently, about 25% of the time
• Sit: Infrequently, about 50% of the time
• Bend/Stoop: Infrequently, about 15% of the time
• Kneel/Squat: Infrequently, about 15% of the time
• Climb: Rarely, about 10% of the time
• Lift/Carry
• Less than 10lb: Rarely, about 10% of the time
• 11-25lb: Rarely, about 10% of the time
• 26-50lb: Continuously, about 100% of the time
• Over 50lb: Rarely, about 10% of the time
• Push/Pull: Infrequently, about 15% of the time
• Twist: Infrequently, about 15% of the time
• Reach above shoulders: Infrequently, about 15% of the time
• Reach at or below shoulders: Infrequently, about 15% of the time
• Reach at/below waist: Infrequently, about 15% of the time
• Dexterity: Continuously, about 90% of the time
• Use of both hands is required to perform all duties and maintain safety standards

Pay and Benefits:

Pay is based on many aspects which vary based on position. These include labor markets and, in some instances, may include education, work experience and certifications. In addition to your pay, Mall of America is passionate about the future of our team members, we want to ensure you have a wealth of support and resources, to care for yourself and your loved ones.

• team member discounts
• free Nickelodeon Universe ride passes
• Teladoc
• Employee Assistance Program
• generous tuition reimbursement
• FREE Metro Pass Universal Pass
• comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your loved one's care for your whole selves
• 401(k) match
• short term disability
• long term disability
• paid parental leave
• paid vacation

Mall of America is an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color,age, sex, gender identity, sexual orientation, religion, marital status, genetic information, pregnancy, national origin, citizenship, physical/mental disability, military status, or any other basis prohibited by law.