Security Technology Operations Professional

University of Colorado Boulder; Boulder (CO); On-site; USD 74,000 - 92,000; Full time

Job summary

University of Colorado Boulder is seeking a Security Technology Operations Professional who will oversee, install, configure, test, and maintain electronic security systems across campus. The role emphasizes field work, hands-on problem solving, and coordination with the Division of Public Safety and Security Services to enable integrated safety operations.

The ideal candidate brings experience with access control, CCTV, alarms, and related infrastructure, and can collaborate with IT and campus

Qualifications

• Strong customer service orientation and ability to build relationships.
• Ability to read, interpret, and apply technical diagrams and system documentation.
• Demonstrated analytical and problem-solving skills for security systems.

Responsibilities

• Oversee installation, configuration, testing, and operation of electronic security systems.
• Coordinate with campus departments to ensure alignment with security standards and timelines.
• Provide technical consultation during construction, renovation, and retrofit projects.
• Perform QA/QC reviews of security technology installed by vendors and integrators.
• Support firmware updates, system integrations, and ongoing performance of security infrastructure.
• Ensure emergency response capabilities, including lockdown functionality and real-time monitoring.

Skills

Customer service

Communication

Analytical skills

Emergency response coordination

System integration

Education

Bachelor's Degree in a related field

Job description

Job Summary

Reporting to the University of Colorado's Division of Public Safetyand Department of Security Services, the Security TechnologyOperations Professional supports the safety and security of theuniversity community through oversight, governance, coordination,and technical administration of electronic security systems. Thisposition is primarily field-based and requires extensive hands-onexperience installing, configuring, troubleshooting, andmaintaining electronic security systems. The successful candidatemust demonstrate proficiency in the installation and support ofsecurity technology devices, including video surveillance cameras,electronic access control systems and card readers, intercoms, doorhardware, and related infrastructure. Responsibilities includeperforming field installations, cable termination, equipmenttesting, system commissioning, preventive maintenance, andtroubleshooting of hardware and connectivity issues.

This position ensures that security technologies function as anintegrated, campus-wide safety system capable of supportingcoordinated emergency response, rather than as standalonecomponents. The ideal candidate will have technical expertise insecurity systems and surveillance technologies, problem solvingskills, and the ability to collaborate and communicate effectivelywith cross-functional teams.

CU is an Equal Opportunity Employer and complies with allapplicable federal, state, and local laws governingnondiscrimination in employment. We are committed to creating aworkplace where all individuals are treated with respect anddignity, and we encourage individuals from all backgrounds toapply, including protected veterans and individuals withdisabilities.

Who We Are

The Division of Public Safety seeks to facilitate andcoordinate a culture that supports the Boulder campus’ commitmentto maintain the highest level of ethics, integrity, and safety inthe conduct of its operations. We do this through services toenhance community safety, protect life and property, and fostersafe, secure, and ethical practices.

The University of Colorado (CU) Boulder is one of America's leadingresearch universities and the flagship of the CU System. As acomprehensive public doctoral Research University, CU Boulder is amember of the Association of American Universities and isclassified as an R1 University. The university has nine schools andcolleges offering over 150 academic programs and enrolling 35,000degree-seeking undergraduate and graduate students.

At CU Boulder, we believe in supporting each other and valuingeveryone who is part of our community. Our values are expected ofall Buffs and lead our actions in the classroom, on campus and inour community. At CU Boulder, we commit to building a more diverseand inclusive campus community. We value different backgrounds,identities and perspectives and believe that engagement with a widerange of ideas and viewpoints can help students learn andgrow.

What Your Key Responsibilities Will Be

Security Systems Administration, Coordination, and QualityOversight

• Provide professional oversight and coordination of theinstallation, configuration, testing, and ongoing operation ofelectronic access control systems, video management systems (CCTV),alarms, and related security technologies.
• Collaborate with Security Technology Managers to supportplanning, implementation strategies, training initiatives, andcontinuous improvement of campus security systems.
• Serve as a technical resource for troubleshooting, diagnostics,system optimization, and preventive maintenance planning.
• Coordinate and communicate with campus departments and teammembers to ensure alignment with security standards, projectexpectations, and timelines.
• Perform quality assurance and quality control (QA/QC) reviewsof security technology installed by vendors and system integrators,including field verification, documentation review, and acceptancetesting, to ensure compliance with university standards,specifications, and contractual requirements.
• Partner with IT and systems teams to support firmware updates,system integrations, and overall performance of security technologyinfrastructure.
• Contribute to system documentation, standards development, andoperational procedures.
• Oversee and support lifecycle maintenance and complextroubleshooting of electronic security systems, applyingindependent judgment to resolve issues and recommend long-termimprovements.
• Ensure systems are configured and maintained to supportcoordinated emergency response capabilities, including lockdownfunctionality, real-time monitoring, and integration with dispatchand emergency communication systems.

Project Planning, Estimating, and Technical Consultation

• Evaluate customer and departmental requests to develop projectscopes, technical recommendations, and preliminary costestimates.
• Identify appropriate hardware and materials for newinstallations, upgrades, and system enhancements.
• Provide technical consultation and support to project managers,contractors, and campus partners during construction, renovation,and retrofit projects.
• Assist with vendor coordination, review of submittals, andtechnical input throughout the project lifecycle.
• Ensure projects incorporate enterprise integrationrequirements, emergency response functionality, and long-termoperational sustainability.

Security Technology Program Governance, Standards, andStrategy

• Contribute to the development, implementation, and continuousimprovement of campus-wide security technology standards, policies,and protocols.
• Contribute to and maintain policies governing the appropriateuse of security technologies, including emergency activationprotocols (e.g., classroom lockdown systems).
• Partner with Department of Public Safety leadership to alignsecurity technology systems with institutional safety strategiesand emergency response protocols.

Enterprise System Integration

• Ensure integration of access control, video systems, emergencycommunication platforms, dispatch systems, and buildinginfrastructure.
• Ensure interoperability of systems to support coordinated,real-time emergency response across campus.
• Evaluate integration of new technologies into the existingsecurity ecosystem.

Operational Readiness, Testing, and Risk Management

• Coordinate and oversee testing and validation of securitysystems for emergency scenarios, including lockdown and coordinatedresponse events.
• Support drills and readiness assessments in partnership withDepartment of Public Safety and campus partners.
• Identify risks related to system failure during criticalincidents and recommend mitigation strategies.
• Ensure systems maintain operational readiness during high-riskor emergency situations.

What You Should Know

This position will work a shift performed during the hours of 10 am- 8 pm, Wednesday - Saturday. Work will be performed onsite withthe possibility of occasional hybrid work modality, and flexibilityin schedules/work hours is needed to account for staffing gaps andcrisis management.

What We Can Offer

The salary range for this position is $74,400 - $92,000 annually.

Benefits

At the University of Colorado Boulder , we arecommitted to supporting the holistic health and well-being of ouremployees. Our comprehensive benefits package includes medical,dental, and retirement plans; generous paid time off; tuitionassistance for you and your dependents; and an ECO Pass for localtransit. As one of Boulder County’s largest employers, CU Boulderoffers an inspiring academic community and access to world-classoutdoor recreation. In fact, CU Boulder has been named one of Forbes' America's BestLarge Employers , ranking #4 among large employers in Coloradoand #28 among universities nationwide. Explore additional perks andprograms through the CU Advantage program.

Be Statements

Be game-changing. Be strategic. Be Boulder.

What We Require

• Bachelor's Degree in a related field. Related work experiencecan substitute for education on a year-for-year basis.
• Minimum 3 years of progressively responsible experiencesupporting the planning, implementation, administration, andmaintenance of electronic security systems in a multi-building orcampus environment.
• Demonstrated ability to communicate technical concepts clearlyand effectively to both technical and non-technical audiences andability to read, interpret, and apply technical diagrams,schematics, and system documentation.
• Possession of valid driver’s license.

What You Will Need

• Strong customer service orientation with the ability to buildeffective working relationships with students, faculty, staff, andexternal partners.
• Proven analytical and problem-solving skills, with the abilityto assess system performance and recommend solutions.
• Knowledge of system integration, lifecycle management, andemergency response coordination.
• Ability to assess system performance and reliability inhigh-risk or emergency scenarios.
• Candidates should be comfortable working in a variety ofenvironments, including construction sites, occupied buildings, andoutdoor locations, and possess the technical knowledge necessary toensure security systems are installed in accordance with industrystandards, manufacturer specifications, and organizationalrequirements.

What We Would Like You to Have

• Manufacturer or platform certifications (C-CURE, Genetec,Milestone, Axis, HID).
• Crime Prevention Through Environmental Design (CPTED)certification.
• Experience working in higher education or a large, complexinstitutional environment.