Security Technician - Men’s Community Transition Service Center (MCTSC)

Graceworks Lutheran Services; Milwaukee (WI); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Security Technician for the Men’s Community Transition Service Center in Milwaukee. This full-time role involves monitoring and supervising participants, ensuring their safety, and maintaining adherence to facility regulations. Ideal candidates will possess strong communication and de-escalation skills, along with a commitment to supporting individuals in a challenging environment. Join a team that values ethical conduct and cultural sensitivity while making a positive impact in the community. If you have a passion for helping others and thrive in dynamic situations, this opportunity is perfect for you.

Qualifications

• Must have strong communication and de-escalation skills.
• Prior experience in law enforcement is strongly desired.

Responsibilities

• Monitor and supervise participants at the MCTSC.
• Conduct intake interviews and maintain facility security.

Skills

Communication Skills

De-escalation Skills

Crisis Response

Multi-tasking

Organizational Skills

Knowledge of Community Resources

Cultural Sensitivity

Computer Skills

Education

High School Diploma or Equivalent

Tools

Database Management

First Aid and CPR Certification

Job description

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Wisconsin Community Services is an Equal Opportunity Employer (M/F/Disability/Vet).

Security Technician - Men’s Community Transition Service Center (MCTSC)

Job Code: 2024-CSCA-014

Location: Milwaukee

Department: Men’s Community Transition Service Center

FT/PT Status: Full Time

Job Responsibilities:

Position Summary: Monitors and supervises adult male/female participants within the Milwaukee County Day Reporting Center. Maintains accountability of participants at all times and ensures adherence to all safety, security, and sanitation requirements.

Essential Functions:

1. Monitor and ensure regular and predictable attendance of participants, and report all concerns immediately to the Program Director or the Lead Case Manager in the PD’s absence.
2. Supervise participants in all areas of the MCTSC.
3. Conduct a brief interview with new participants to gather demographic and contact information for the database.
4. Take photographs of each participant and make ID badges for first-time admissions to the MCTSC, as well as upload the photograph file into the database.
5. Complete Security Intake forms with each new participant.
6. Inform all new participants of the MCTSC rules and regulations, and consistently enforce these policies.
7. Adhere to the evidence-based principles of Motivational Interviewing, Motivational Incentives, and other practices with participants that will help to support pro-social progress.
8. Check as required all locking devices, alarms, and security equipment.
9. Conduct daily entrance checks and searches on all participants entering the MCTSC, as well as maintain control of contraband and other items not permitted into the MCTSC, (hats, cigarettes, sunglasses, etc.).
10. Drug test participants as needed.
11. Make the required rounds through the MCTSC, the participants’ lockers, and the bathrooms, as well as document these perimeter checks in the database(s). Prepare all required reports and documentation such as disciplinary and accidents, incidents reports, medical reports, escapes, participants’ sign in/out sheet. Follow policy to make required notification of incidents and distribution of reports.
12. Maintain both the security of the facility and the sanitation of the facility to secure the safety of all participants, staff, and the public.
13. Attend training sessions as directed.
14. Attend scheduled staff meetings.
15. Other job-related duties as may be necessary to carry out the responsibilities of this position.

Job Qualifications:

Knowledge, Skills and Abilities:

1. Written and verbal communication skills are mandatory.
2. Ability to communicate effectively and in a positive manner with the Vice President, the Program Director, co-workers, subcontractors and participants, as well as external entities collaborating with the MCTSC.
3. De-escalation skills a must for this position.
4. Ability to work in a constant state of alertness and respond in a crisis situation.
5. Ability to multi-task and work under deadlines.
6. Knowledge of community resources to include housing, education, public transportation knowledge of CCAP.
7. Sensitivity toward cultural, ethnic, and disability issues.
8. Good organizational, computer and typing skills.
9. Training and/or experience in motivational, trauma informed care and motivational incentives.

Minimal Qualifications:

1. Minimum of a high school diploma or equivalent is required.
2. Prior experience in a law enforcement field is strongly desired.
3. Familiarity with evidence-based practices with offenders such as Motivational Interviewing, Motivational Incentives, and criminogenic risk and need assessments a plus.
4. Must possess a valid Wisconsin Driver’s License and insured auto.
5. Must pass criminal background check and drug test prior to official hire.

Other Job Information (if applicable):

Work Relationship and Scope: Works primarily with participants. Also interacts with all staff at the MCTSC, including WCS staff and leadership, as well as the partner providers on-site. Reports directly to the Program Director on-site at the MCTSC, and to the Lead Case Manager in the Program Director’s absence. Has contact with a wide variety of individuals such as Probation and Parole agents, treatment providers, other criminal justice agencies and community providers, and other WCS staff.

Personal Attributes: Follow agency Code of Conduct; adhere to established policies and procedures of the agency and of all funding sources; conduct self in an ethical manner; maintain professional and respectful relationships with program staff, other WCS staff, participants and all external persons and agencies involved with service provision; sensitivity toward cultural, ethnic and disability issues; demonstrate commitment to agency values and mission.

Working Conditions:

Most of the work will take place at the Men’s Community Transition Service Center on N. 10th Street, in Milwaukee. Schedule varies with business needs, but staff are generally scheduled between the hours of 7:00 a.m. and 4:00 p.m. Monday through Friday.

Physical Demands:

Must be able to be mobile throughout the facility, sit for extended periods of time, walk and stay alert while on shift. Must be able to evacuate occupants from building in less than three minutes in the event of an emergency. Requires ability to provide First Aid and CPR. Some lifting required.