Security Technician

Wisconsin Community Services, Inc.; Milwaukee (WI); On-site; USD 35,000 - 50,000; Full time

Job summary

Wisconsin Community Services, Inc. is seeking a Security Technician to provide unarmed security staffing at the WCS Administration Building and other community facilities in Milwaukee. This role involves ensuring the safety of participants, staff, and visitors, and may require acting as a backup for security at various program locations.

The ideal candidate has at least 3 years of security experience, a valid driver’s license, and is proficient in basic software. Shift hours may vary, requiring flexibility for evenings and weekends.

Qualifications

• Minimum 3 years of experience in a security role.
• Valid driver’s license, automobile, and insurance required.
• Ability to work in high-stress situations.

Responsibilities

• Provide safety and security at various WCS program locations.
• Coordinate timely submission of reports and incident documentation.
• Ensure participants and visitors sign in and out.

Skills

Crisis response

Excellent communication

Knowledge of safety procedures

Proficiency in Microsoft Word and Excel

Job description

Security Technician

Job Code: 2023-ADMINIST-002

Location: Milwaukee

Department: Security

FT/PT Status: Full Time

Position Summary

This position will provide unarmed security staffing at the WCS Administration Building as well as the Community Based Mental Health Programs facility. The position will provide safety and security to WCS participants, staff, and visitors in a consistent and professional manner. It also provides backup security assistance as needed to all WCS program locations and backup coverage at shelter programs. Additionally, it assists with drop‑in security assessments for the following programs: The Milwaukee County Day Reporting Center, Parsons House, Joshua Glover, Thurgood Marshall Apartments, Shelter Care, Project Excel, Bakari Center, Sankofa House, Swigart, North Campus, and the WCS Behavioral Health Community Based Mental Health Programs.

Essential Functions

• Greeting and directing visitors and participants.
• Ensures visitors and/or participants are signing in and out.
• Have thorough knowledge of the programs offered within WCS and their locations.
• Conduct interior and exterior building checks.
• De‑escalate situations that may arise with participants and remove them from the building or premises if necessary.
• Provide backup coverage for shelter programs as needed.
• Coordinate timely submission of reports and documentation such as accidents, incident reports, and/or medical response reports.

Other Duties and Responsibilities

• Takes appropriate action to prevent or diffuse potentially disruptive behavior.
• Submits work orders to WCS Facilities Department and WCS IT as related to security needs in the programs.
• Responsible for overall safety and security of participants and staff.
• Assists with clearing floors during fire or tornado drills or actual events.
• Assists with mail and deliveries as needed.
• Reports incidents to Milwaukee Police as required.
• Ensures that any security or facility issues are reported to the necessary entities.
• Other duties as assigned.

Job Qualifications

Minimal Qualifications

Must have at least three (3) years of experience working in a security role. Must clear caregiver and background checks and a physical exam prior to hire. Must have a valid driver’s license, automobile, and insurance sufficient to meet agency requirements.

Performance Expectations

Expectations are to maintain a neat, professional appearance and to interact with participants, staff, and members of the public in a professional manner that positively represents WCS.

Knowledge, Skills, and Abilities

Must be knowledgeable in assessing and intervening in situations that present risks and compromise safety and security. Must be proficient in the use of computers and basic software (Microsoft Word, Excel, etc.). Must possess excellent oral and written communication skills. Ability to work in a constant state of alertness. Ability to work cooperatively with supervisors, co‑workers, and other staff. Ability to exercise good judgement. Ability to communicate effectively and in a positive manner with staff and participants. Ability to respond appropriately in a crisis situation. Sensitivity toward cultural, ethnic, and disability issues. Ability to learn evidence‑based best practices and apply those skills.

Personal Attributes

Follow agency Code of Conduct; adhere to established policies and procedures of the agency and of all funding sources; conduct oneself in an ethical manner; maintain professional and respectful relationships with program staff, other WCS staff, clients, and all external persons and agencies involved with service provision; sensitivity toward cultural, ethnic, and disability issues; demonstrate commitment to agency values and mission.

Working Conditions

Work is primarily performed at the WCS North Campus, but may require a presence at other program sites as needed. Individuals performing this job can expect to work in various weather conditions as needed. Shift hours may vary depending on the needs of the agency and may include evenings and weekends.

Physical Demands

Must be able to climb two to three flights of stairs and be mobile throughout the facility. Must be able to sit for extended periods of time, walk, and stay awake while on shift. Must remain alert and aware of surroundings while on shift. Must be able to evacuate occupants from the building in less than three minutes in an emergency. Requires ability to provide first aid and CPR. Some lifting required.

Equal Opportunity Employer

Wisconsin Community Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status, or any other characteristic protected by federal, state or local law.