Security Systems Specialist (Takeda)

Allied Universal; Cambridge (MA); On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) matching

Paid holidays & vacation

Job summary

Allied Universal is seeking a Security Systems Specialist to support physical security platforms, including access control, CCTV, and alarm systems. You will lead system migrations, manage badge administration, and train users on complex security hardware and software.

Ideal candidates bring a bachelor’s degree in IT/PM/Criminal Justice and at least 3 years of administrator-level security systems experience, with strong communication and customer service skills.

Qualifications

• Bachelor’s degree in Information Technology, Project Management, Criminal Justice, or related field
• Minimum of 3 years’ experience managing or using security systems at an administrator level
• Excellent written and oral communication; ability to interact with all levels of the organization
• Ability to write manuals, respond to RFPs, training docs, and create presentations
• Professional, articulate, and able to use independent judgment and discretion
• Strong customer service and relationship-building skills

Responsibilities

• Manage operator users and utilize CCURE 9000, Exacqvision, and TDS for Access Control, CCTV, and Visitor Management
• Serve as Project Manager for security system migrations and projects
• Coordinate with Security Operations Lead and Senior Security Manager on system projects
• Manage Badge Administration duties and responsibilities
• Develop and manage training guides for security systems for end users
• Triages and diagnoses system errors and audits critical alarms
• Liaise with Security Systems Vendor; advise on service quality and upgrades
• Create operator accounts for new/existing users in CCURE 9000, ExacqVision, TDS, ITRAK
• Update Security System SOPs and audit hardware, clearances, events
• Respond to after-hours system emergencies
• Be point of contact for all customer personnel regarding security systems

Skills

Communication skills

Customer service

Manual writing

Presentation skills

Education

Bachelor’s degree in IT, PM, or Criminal Justice

Tools

CCURE 9000

ExacqVision

TDS

IT networking

Job description

Company Overview: Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal® is hiring a Security Systems Specialist. The Security Systems Specialist is responsible for the support of all physical security systems including access control, CCTV operations, and dedicated alarm systems on a global wide spectrum. This position will also serve as the point of contact for training users to operate the access control, CCTV, and alarm systems.

Annual salary 95K-105K

RESPONSIBILITIES

• Manage all operator users and utilize CCURE 9000, Exacqvision, and TDS for all Access Control, CCTV, and Visitor Management functions.
• Serve as a Project Manager for all Security System related migrations and projects
• Coordinate with client Security Operations Lead and Senior Security Manager on System projects
• Manage all Badge Administration duties and responsibilities
• Develop and manage all training guides for all security systems for end users
• Responsible for triaging and diagnosing all system errors and issues and auditing all critical alarms for functionality
• Serve as point of contact with Security Systems Vendor; manage vendor relationship; make recommendations to customer regarding service quality and upgrade needs
• Create all operator accounts for new and existing users for CURE 9000, ExacqVision, TDS, ITRAK, and Security Shared Mailboxes
• Update and manage all Security System Standard Operating Procedures
• Responsible for auditing all hardware, clearances, and events to ensure functionality
• Respond after hours to system-related emergencies
• Serve as Point of Contact for all Security System issues for all customer personnel

QUALIFICATIONS

• Bachelor’s degree in Information Technology, Project Management, Criminal Justice, or related field of study
• Minimum of three (3) years of experience managing or using Security Systems at an administrator level
• Outstanding oral and written communication skills; ability to successfully interact at all levels of the organization, including with clients
• Ability to write manuals, review, and respond to written requests for proposals, training documents, and prepare extensive presentations
• Professional, articulate, and able to use sound independent judgment and discretion
• Strong customer service and relationship building skills

PREFERRED QUALIFICATIONS

• Experience using or managing CCURE 9000, ExacqVision and TDS Visitor Management
• Security certifications such as Associate Protection Professional (APP), Physical Security Professional (PSP), Certified Protection Professional (CPP)
• Strong knowledge of Physical Security Procedures and Risk Assessment
• Knowledge of IT Networking (IP Addresses, Subnet, Gateways, Servers)

BENEFITS

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s matching 401(k) or Supplemental Income Plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.