Security Systems/Low Voltage Technical Manager 8-18

Gotcha Security; Villa Rica (GA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Company credit card

Defined role with clear expectations

Job summary

Gotcha Security, based in Villa Rica, GA, seeks a Technical Manager to lead CCTV, access control, and alarm systems. The role requires diagnosing complex issues, owning the training program, and guiding field technicians.

The candidate will work independently, coordinate with vendors, and ensure high-quality service delivery. The position emphasizes troubleshooting, system reverse-engineering, and a strong ability to read work orders and SOPs.

Qualifications

• 5+ years’ experience in related field.
• Proven ability to troubleshoot, reverse-engineer, and take ownership of unfamiliar or undocumented systems with little to no vendor support.
• Must be able to communicate effectively.
• Ability to read and interpret work orders, SOPs and safety rules.

Responsibilities

• Develop and maintain a detailed understanding of the products/solutions we provide.
• Research new products for future offerings.
• Own the company's technical training program: complete, maintain, and deliver training curriculum, materials, and hands-on technical support for field installers, technicians, and clients.
• Develop best practices for equipment and solutions installations/services.
• Develop and maintain quality control procedures for service and installation.
• Research and implement unique solutions for clients’ needs.
• Serve as the primary technical authority on solution design and configuration decisions; mentor and support other technicians on complex issues.
• Maintain company service expectations.
• Maintain company's expected profit margins.
• Document all processes and training guides.

Skills

Troubleshooting

Network discovery

Credential recovery

Equipment configuration

Communication

Work orders/SOPs

Independent work

Tools

CCTV systems

Access control

Alarm systems

Job description

Security Systems/Low Voltage Technical Manager 8-18

Posted On 08/18/2026

Job Information

Security and Surveillance

Work Experience 7+ years

City Villa Rica

State/Province Georgia

30180

Job Description

Job Title: Technical Manager

Department: Service/Installations

Company Summary: Gotcha Security began as a commercial surveillance company specializing in CCTV design and installation. We expanded our services to include intrusion, fire alarm, access control and gate entry. We've helped a variety of businesses big and small across Georgia. Most of our clients are multi-family communities, homeowners’ associations, hotels, warehouses, and commercial buildings.

Position Summary: The ideal candidate has multiple years of experience with CCTV, access control, and alarm systems, and is comfortable diagnosing and working within systems from various manufacturers. This person is the company's go-to technical resource — able to work independently, troubleshoot advanced issues with little to no vendor support, own the training/support program for our field team.

Responsibilities:

• Develop and maintain a detailed understanding of the products/solutions we provide.
  
• Research new products for the company to use in future offerings.
  
• Own the company's technical training program: complete, maintain, and deliver training curriculum, materials, and hands-on technical support (building on the existing training plan already underway) for field installers, technicians, and clients.
  
• Develop best practices for equipment and solutions company installations/services.
  
• Develop and maintain quality control procedures for service and installation.
  
• Research and implement unique solutions for clients’ needs.
  
• Serve as the primary technical authority on solution design and configuration decisions; mentor and support other technicians on complex or unfamiliar issues
  
• Maintain company service expectations.
  
• Maintain company's expected profit margins.
  
• Document all processes and training guides
  

Major Duties

The following is a partial but not comprehensive list of tasks that may be required. It will be up to the Technical Manager to determine how to best meet objectives and goals.

• Working with vendor technical support to resolve open issues.
  
• Assessing, documenting, and taking ownership of existing/legacy systems (e.g., camera, access control, alarm) installed or configured by other vendors — including discovering undocumented network layouts, device configurations, and passwords/credentials — and integrating them into company support and service systems
  
• Visiting client sites to resolve open issues.
  
• Programming equipment prior to field installation.
  
• Attending/Watching manufacturers training.
  
• Updating internal installation/service guidelines.
  
• Resolving remote support tickets.
  
• Entering client's site configuration into company’s system
  

Requirements

Qualifications and Job Requirements

5+ years’ experience in related field.

Proven ability to troubleshoot, reverse-engineer, and take ownership of unfamiliar or undocumented systems (network configuration discovery, credential recovery, device/layout mapping) with little to no vendor support.

Must be able to communicate effectively.

• Ability to read and interpret work orders, SOP’s and safety rules.
  
• Ability to work well independently and with groups.
  
• Ability to understand advanced concepts.
  
• Ability to understand and work with advanced technology.
  

Working Conditions

• PPE as required by customer
  
• Sitting at a desk/computer for 8 hours a day with breaks
  

Physical Requirements

• Must be able to Ascends/descends ladders, scaffolds, stairs, and works in confined spaces and in proximity to loud machinery.
  
• Must be able to position yourself in order to work in confined spaces such as trenches, pits, manholes, attics and tunnels.
  
• Must be able to recognize exposure to live circuits and/or operating machinery.
  
• Climb up onto and down from equipment.
  
• Must be able to lift and carry up to 50 pounds.
  
• Able to manipulate small hand tools.
  

Required Licenses

• Licensed to drive in the State of Georgia and the ability to drive a pickup truck or van.
  

What You Get

• Company credit card for approved expenses
  
• A defined role with clear expectations — no ambiguity about what success looks like